montecristo
join:2008-07-06
Fairfax, VA
| reply to Randy L
Re: [DW7000] Hughesnet getting worse and worse... anyway to stop
I am having the same problems as everyone since March. The Hughes customer service from India is horrible. Service was so bad I upgraded to their premium service with a HN7000S modem. It hasn't change my service at all. A recent test shows 408/ kbs download and 29/kbs upload.
When I talk to Ashley in India, she says that is acceptable....because on the website it says up to 1200 kbs. The key words are up to...so 0 is acceptable as far as they are concerned.
I also signed up for a technical service plan, but she says that I will still have to pay for service call.
As far I am concerned, Hughes are a bunch of crooks. The mislead and lie about their service offerings. The tech support in India is just as bad. I hope they get dragged into a class action suit because they are stealing people's money and lying about the services they perform. |
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Mtnfolk2
@embarqhsd.net
| reply to Randy L
Re: [DW7000] Hughesnet getting worse and worse... anyway to stop
Call here for action with problem.
North American Division
Hughes Network Systems, LLC
11717 Exploration Lane
Germantown, MD 20876
301-428-7083
mcook@hns.com
»www.reachtospace.org/show_info.php?p=mc |
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Arion
join:2006-07-09
Marquette, MI
 ·HughesNet Satellit..
| reply to Randy L
They treat us all the same within the limits of our particular package. The software revisions in the NOC are pretty unfeeling. You suck down close to your bandwidth limits or if day after day your pushing it and the soft throttle will kick in. Many of us moderate or lower demand users don't have any problem whatsoever.
I realize that for some the problem lies with either a poor install, failing equipment or simply a very poor gateway assignment which is overloaded. I guess they hope that with spaceway that accounts will start to migrate over perhaps easing the crunch a little.
We all have our own experiences and most folks are not having the problems that you are having here. It seems like they are because almsot everyone on this thread is being throttled and slowed down so it seems like a widespread problem. Yet, for the most part only the people that have trouble are on this website and here looking for answers.
I've never had a real problem with the system and except for the FAP change last year I have never fapped out or hand unreasonable slowdowns that were not explained because of peak times. My performace is rock solid and I don't come near to pushing the download limits. As a matter of fact it's past 7pm eastern time and were in the peak and I'm getting.....
quote:
:::.. Download Stats ..:::
Download Connection is:: 961 Kbps about 1 Mbps (tested with 1544 kB)
Download Speed is:: 117 kB/s
Tested From:: »testmy.net/ (Main)
Test Time:: 2008/07/09 - 5:08pm
Bottom Line:: 17X faster than 56K 1MB Download in 8.75 sec
Tested from a 1544 kB file and took 13.157 seconds to complete
Download Diagnosis:: 90% + Okay : running at 94.68 % of your hosts average (direcpc.com)
D-Validation Link:: »testmy.net/stats/id-MJ7B2UXO6
User Agent:: Opera/9.51 (Windows NT 5.1; U; en) [!]
I'm on Pro with 1000 kbps download speed an as you can see I'm almost getting that in prime time. Off peak I get 1100 or greater. So while I can understand why some are grumpy about the system at the same time many more are pleased and the system is performing as promised.
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HN7000S IA-8 1270 / 8-PSK 3/4 (14) / Router:67.142.140.95 /.74 1 watt / Pro / Pentium 3.2ghz, 1gb ram /Dual Boot WinXP Pro/LinxuS / Firefox 2.0.0.12 / www.bigbaywx.com |
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seagreen
Premium,Mod
join:2001-05-14
out there |  reply to Randy L
(topic move) [RANT] Hughesnet getting worse and worse... anyway
Moderator Action
The post that was here, has been moved to a new topic .. »[RANT] Hughesnet getting worse and worse... anyway to stop |
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BeatriceBlue
join:2008-07-09
Ramona, CA
| reply to Randy L
Re: [DW7000] Hughesnet getting worse and worse... anyway to stop
I am sorry, but it is not just the users that are being throttled and slowed down that are having problems! I have had not much better than dial up speeds since Oct/Nov of last year. Before then I had the DW7000 modem and felt the speed wasn't great (I was spoiled with cable prior), but wasn't bad. After changing to the HN7000S in Oct/Nov, everything went to hell. They told me they were fully aware of the problem, that the problem lay with one of their satellites, and that I would get a call when it was fixed. April rolled around and I was still experiencing problems. I called, and they gave me 9 days credit and told me they didn't know when it would be fixed. And now, because of this IA6 problem, I haven't had internet AT ALL for 11 days!!
During my many calls to them the last 11 days, they promised me tons of things they never did, but during one, I got someone who seems to have been honest. He told me (Jay was his name) that HughesNet has been getting way more customers then they have room for, and overloading their satellites. That is the reason my browsing has gone down to almost dial up speeds normally (off peak). He also said there are a ton of unhappy customers and have heard rumors of much bigger problems. He said they are in the process of procuring more satellites, and will start putting new customers on those. I said well, then that won't help me because they'll just keep me with everyone else on the clogged ones.
Any class action suits PLEASE count me in!!! Meanwhile, does anyone know of a decent provider that will cover San Diego inland mountain areas, wildfire country?? |
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seagreen
Premium,Mod
join:2001-05-14
out there | reply to Randy L
(topic move) [DW7000] Hughesnet getting worse and worse... anywa
Moderator Action
The post that was here, has been moved to a new topic .. »[DW9000] Hughesnet getting better... |
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Xtreme2damax
join:2007-03-21
2 edits | reply to Randy L
Re: [DW7000] Hughesnet getting worse and worse... anyway to stop
Lol, seems my post was deleted. Didn't know explicitly expressing my opinion or dissatisfaction like everyone else was prohibited. 
I was only stating the obvious that it is getting worse and will continue to do so unless proper action is taken and people use every resource available at their disposal, or else Hughesnet will continue to walk all over it's subscribers and will continue to make things worse by purposely overcrowding the system while long time subscribers are the ones that ultimately suffer.
Perhaps net neutrality might be the final answer to this madness.
Yes it is getting ridiculous and I shouldn't be silenced for stating that. I should be allowed to express that and inform others. I currently run a website and it is extremely difficult with this 4PM - 12AM throttling nonsense Hughesnet is pulling. Even a small 130 kb FTP upload chokes whenever this 4PM - 12AM throttling is in effect. You can easily see why I'm getting so ticked, especially since me and my father need it running top notch for online courses through our local college since we are a bit far away from the college now than our previous address.
If it gets to the boiling point make a complaint to the FCC, since the FCC is now going after Comcast for wrongfully throttling traffic and not upgrading it's infrastructure. Yes satellite is a more difficult infrastructure to upgrade than normal terrestrial broadband, but there is no excuse not to especially since we throw so much money away to Hughes in service fees, equipment fees, fees for small things you get free with normal broadband, cancellation fees etc......
Hughes has more than enough money to launch 10 - 20 satellites or more if they actually felt like it, but our money seems to make better toilet paper than being used for what it should and applied towards something that was/is actually useful or beneficial.
If need be, use your local Congress, Attorney General, Legislators, Federal Trade Commission, Better Business Bureau, FCC to your advantage, maybe then we might see the light at the end of the tunnel.
*Expects this too to be deleted soon* Meh. 
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My legal gaming/emulation website:
»www.xtemu.com |
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Harmony Too
join:2006-05-30
Hiwassee, VA
| reply to RDLee
I was switched to this satellite on 23 June 08. I'm getting lousy downloads during the 1900-2400 time frame (EDT). Speeds are generally 60-90 down and 25-40 up. Early in the morning, I'm getting 790 down and 196 up. I've sent a long letter accompanied by data to Hughes Corporate with a copy of all the info to the FCC. I will see if I can complain to the BBB of Maryland as well per suggestions on this forum.
Transmit Path: Satellite
Outroute: Primary
Longitude: 117 West
Receive Frequency: 990 MHz
Receive Symbol Rate: 30 Msps
Receive Polarization: Vertical
Transmit Polarization: Horizontal
22KHz Tone: Off
Router Address: 66.82.24.173 |
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hughesnet sucks
@direcpc.com
| reply to Randy L
I signed up around Jan 2008. It was not bad at first, but became increasingly slower as the months went by. I saw a posting here regarding March as the poster's observation of the time it got worse. I feel March was also about the same here. I've been in IT since 1973, so I can establish "trends" in my mind regarding these thing pretty well, IMHO.
My take on this is that Hughes has "oversold" bandwidth something akin to airlines "overbooking" flights. Not being privy to an overview of their system, I would at least state that Hughes' has problems on what I will call the "Backhaul". By this I mean that the "front end", the connection between subscriber and satellite, is working quite well (actually I'm a bit impressed how 1 watt can make it back up to the transponder tens of thousands of miles above the Earth....cellphones are about half that and look at their range....although the parabolic dish antenna really helps (way more gain), I admit).
I regress.....sorry.....
I think the problem is either too much traffic on the satellite, or simply too much traffic on at their ground-station, connecting to the Internet.
I suppose that if the latter was true, by now Hughes would
have fixed it by increasing the "backhaul" capabilities on the ground. The problem I have is that it just seems to look like the latter is the crux of the problem but, as I've stated, I'm not privy to their internal networking architecture.
Anyway, I have spoken with, and emailed David Leezon of RS&I, the distributor and top of fulfillment for Hughesnet in the "Great Lakes" region. I at first asked for his help, but he was "out of town" and promised to get back to me. After waiting to see if the service improved, I emailed him as a courtesy advance notice of my plan to fix this for everyone......
My plan:
I'm married to a lawyer, so it will cost me next to nothing to get everyone in paper.....
I intend on publishing small classified ads in rural newspapers nationwide seeking unhappy Hughesnet subscribers.
Once I get enough verifiable complaints, then we get a judge to agree to a class-action suit against Hughes.
I feel that will be easy given the number of subscribers, and the fact that so many schoolchildren are at a considerable disadvantage compared to children with a reliable connection. This is the true impetus driving me here.....the kids. When I first subscribed to Hughesnet, I was actually pleased with the "latency" issue (time from earth to satellite and back) thinking that it created a scenario that allowed the kids to be at par with their internet access for educational and social contact, but would find online gaming practically impossible.
Hughes recently has rolled out HN9000, which is a "spot beam" system. I feel that is must be their answer to a possible satellite bandwidth issue with 7000 and 6000 systems.
All the above aside, I suggest you contact your regional distributor/fulfillment provider. Start with »www.rsiinc.com......if RS&I don't have your account, then they will be more than happy to turn you over to the provider in your locale....
One thing about the installation/service bit.......
Hughes contracts with someone like RS&I for the region.
then......
RS&I contracts with someone like Guardian in a local area (mine being central KY)
then......
Guardian finally contracts with the guy that actually does the work, and he gets a flat $50.00 per call.......is paying $4.00 / gall on for fuel to drive a truck to help you out.
I know this because attended Hughesnet certification class, and decided to stay out of the fray. God Bless the guy that comes to your house, he's the only one that actually works for a living.....and he really cares about you.
Post your complaints on ripoffreport dot com and I will be filing some paper on Hughes, and their distributors if they try to stonewall us on this...... |
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kartek
join:2008-09-12
Nashville, MI
| Can Hughesnet Really be Classified a Broadband provider? The Term implies to me the ability with reasonable speed to enjoy the multimedia and services the internet and web has to offer. With a FAP on the average of 350meg one can hardly accomplish any of this? Streaming audio, video cannot for the most part be enjoyed. Downloading movies impossible. Sites with high graphical and antimated content a huge danger. And According to Crystal the tech at hughes even downloading news articles as one might do in reshearch an huge impact on the FAP. |
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randyvsatus
Premium
join:2005-03-03
Monument, CO
 ·Qwest.net
| reply to Xtreme2damax
You said: " Hughes has more than enough money to launch 10 - 20 satellites or more if they actually felt like it, but our money seems to make better toilet paper than being used for what it should and applied towards something that was/is actually useful or beneficial."
Where do you come up with this nonsense? At about $500 million EACH, you are talking about well over 5 Billion dollars!!! The net worth of HughesNet barely supported sending one of them up.
What on earth are you doing trying to run a gaming/emulation website on satellite internet?
You sound like the classic "I forgot to do any investigation prior to making the purchase" type ...the neon signs were/are there for all to see - Bulletin: SATELLITE INTERNET IS NOT ANY GOOD FOR GAMERS, HEAVY UPLOADERS AND ANY OTHER 'EXTREME' USERS!!
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1.2M Dish |4 watt|iDirect|||Qwest DSL|7168 / 896 Kbps |
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UncleScooter
I once was SatManWorkin
Premium
join:2002-04-15
Tallahassee, FL | reply to hughesnet sucks
RS&I does not cover KY.
If you are going to start something like this you should at least get the basic facts straight. |
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robert_e
join:2007-06-18
Holtville, CA
| SatManWorkin;
I am not sure I agree with the legal route that "hughesnet sucks", but I guess it is the "American Way".
However, to be fair' he said "like RS&I", with "like" meaning "similar to". I imagine he might mean a company similar to RS&I.
I will be interested to see how this all plays out. One thing for sure...I too have the greatest respect for (most) of the installers who keep Hughesnet operational.
Regards,
Bob |
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Proudsmoms
join:2008-09-25
| reply to Mtnfolk2
Re: [DW7000] Hughesnet getting worse and worse... anyway to stop
MtnFolk2 good tip.
I just don't know what I should say.
My service has never been good and we started nov 07 on the 27th.
Now they say I am out of warrenty and my problem won't be fixed unless I pay.
I complained at least once a month but always got a run around.
Most of the time I never understood what the people were saying.
UGH.  |
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stop whinning
@direcpc.com
| reply to Randy L
said by Randy L6  :When we first got Hughesnet it had its problems such as crap customer support, downtimes due to "web accelerator" and other nonesense but we didn't complain much, we were averaging 700kb/s down and about 128 up... since then we upgraded to the 1mb/s (pro)plan... but in the pat 6 months it has gotten so bad, we are now averaging 100kbs on a good day and sometimes as bad as 50-70kb/s down. This is not acceptable... there should be an FCC law against them being able to oversell there sats so highly... what can I do to get them to fix the problem and give us back a reasonable speed? They said if we averaged under 300kbs they would do something(so far they haven't) Thanks for any ideas... if anyone else lives in the 13316(camden ny) area please feel free to let me know how your hughesnet is working out is hughes perfect no,but it is much better than dialup if you dont believe it go back to dialup and see for yourself.i tried to go back to dialup,and it really sucks no home network,no talking on the phone,and wont load pages
hughes is not that bad,sure it slows down during peak times,and the fap is way to low,but it is better than your other option yall are not going to change anything with hughes,your just wasting your time they have us,and there is nothing we can do about it,but move,use evdo in which has a worse cap than hughes,and they charge you if you go over on it,or go back to dialup
hughes time will come someday when we all have cable,dsl,ftth,and they will go under,but till that day we will have to put up with it or cancel service with them all the winning in here will not change the fact that we dont have many other options,and will certainly not change satt. broadband because it is so limited on bandwidth its all they can give us surely you cant expect a company to not add more customers,they are going to make there money while they can.we may not ever see that day ,but satt. broadband will not be around forever |
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jackpinegirl
join:2007-06-12
Littlefork, MN
| reply to robert_e
I think the biggest thing that gripes me about Hughes is the way they advertise. Their ads are very misleading and in truth a person shouldn't have to read the "fine print" with a magnifying glass. With Hughes, you even have to read between the lines. |
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SSFL
@pacbell.net
| reply to Randy L
HughesNet is a service provider that provides internet to rural areas of the United States. For some, it is the only option. They are providing a quality of service to over 300k customers. Yes HughesNet is not like DSL or Cable, but it is a better option than dialup other than the few that are having FAP issues, equipment issues, or gateway issues.
There is a daily limit on HughesNet which is not a horrible thing, but not a great thing. Satellite Bandwidth is very expensive and none of you understand that. You expect everything to be like DSL or Cable. Your expectations are too high and you need to appreciate that you do have an option.
If you are not satisfied with your speeds and stuck in a contract, try to get an installer than knows what he is doing and he will find you a satellite that works better than what you are on. Because that is usually the problem or a simple equipment issue. If you are not under contract and still complaining, stop complaining, cancel your service and find another product that you can complain about.
Bottom line, HughesNet is an option for Broadband internet service no matter where you live in the United States. Be thankful that we live in a country that does have options. And yes every corporation has goods and bads. Any company that has thousands of customers are going to have complaints, do research on verizon, sprint, or ATT complaints and see if they are all happy!!! |
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PlagueX1
Plague
join:2004-08-27
Twining, MI
| reply to Randy L
Has anyone ever attempted to gain access to the advanced pages of their modem? I know I was allowed access to the pages once after fighting with Direcway(Hughes Net) Customer support tier 3 support.
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Westell ADSL Modem|Linksys WRT54GS Router|1mb DL->356kb UP|
»www.flickr.com/photos/photoplague/ |
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