[DW7000] Hughesnet getting worse and worse... anyway to stop it? in HughesNet Satellite

[DW7000] Hughesnet getting worse and worse... anyway to stop it? in HughesNet Satellite http://www.dslreports.com/forum/r20125673 en Wed, 20 Aug 2008 23:29:33 EDT Wed, 20 Aug 2008 23:29:33 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20833818 anon : I signed up around Jan 2008. It was not bad at first, but became increasingly slower as the months went by. I saw a posting here regarding March as the poster's observation of the time it got worse. I feel March was also about the same here. I've been in IT since 1973, so I can establish "trends" in my mind regarding these thing pretty well, IMHO.
My take on this is that Hughes has "oversold" bandwidth something akin to airlines "overbooking" flights. Not being privy to an overview of their system, I would at least state that Hughes' has problems on what I will call the "Backhaul". By this I mean that the "front end", the connection between subscriber and satellite, is working quite well (actually I'm a bit impressed how 1 watt can make it back up to the transponder tens of thousands of miles above the Earth....cellphones are about half that and look at their range....although the parabolic dish antenna really helps (way more gain), I admit).
I regress.....sorry.....

I think the problem is either too much traffic on the satellite, or simply too much traffic on at their ground-station, connecting to the Internet.

I suppose that if the latter was true, by now Hughes would
have fixed it by increasing the "backhaul" capabilities on the ground. The problem I have is that it just seems to look like the latter is the crux of the problem but, as I've stated, I'm not privy to their internal networking architecture.

Anyway, I have spoken with, and emailed David Leezon of RS&I, the distributor and top of fulfillment for Hughesnet in the "Great Lakes" region. I at first asked for his help, but he was "out of town" and promised to get back to me. After waiting to see if the service improved, I emailed him as a courtesy advance notice of my plan to fix this for everyone......
My plan:
I'm married to a lawyer, so it will cost me next to nothing to get everyone in paper.....
I intend on publishing small classified ads in rural newspapers nationwide seeking unhappy Hughesnet subscribers.
Once I get enough verifiable complaints, then we get a judge to agree to a class-action suit against Hughes.
I feel that will be easy given the number of subscribers, and the fact that so many schoolchildren are at a considerable disadvantage compared to children with a reliable connection. This is the true impetus driving me here.....the kids. When I first subscribed to Hughesnet, I was actually pleased with the "latency" issue (time from earth to satellite and back) thinking that it created a scenario that allowed the kids to be at par with their internet access for educational and social contact, but would find online gaming practically impossible.

Hughes recently has rolled out HN9000, which is a "spot beam" system. I feel that is must be their answer to a possible satellite bandwidth issue with 7000 and 6000 systems.

All the above aside, I suggest you contact your regional distributor/fulfillment provider. Start with »www.rsiinc.com......if RS&I don't have your account, then they will be more than happy to turn you over to the provider in your locale....

One thing about the installation/service bit.......
Hughes contracts with someone like RS&I for the region.
then......
RS&I contracts with someone like Guardian in a local area (mine being central KY)
then......
Guardian finally contracts with the guy that actually does the work, and he gets a flat $50.00 per call.......is paying $4.00 / gall on for fuel to drive a truck to help you out.

I know this because attended Hughesnet certification class, and decided to stay out of the fray. God Bless the guy that comes to your house, he's the only one that actually works for a living.....and he really cares about you.

Post your complaints on ripoffreport dot com and I will be filing some paper on Hughes, and their distributors if they try to stonewall us on this......]]> http://www.dslreports.com/forum/remark,20833818 Tue, 22 Jul 2008 21:56:38 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20780882 Harmony Too : I was switched to this satellite on 23 June 08. I'm getting lousy downloads during the 1900-2400 time frame (EDT). Speeds are generally 60-90 down and 25-40 up. Early in the morning, I'm getting 790 down and 196 up. I've sent a long letter accompanied by data to Hughes Corporate with a copy of all the info to the FCC. I will see if I can complain to the BBB of Maryland as well per suggestions on this forum.

Transmit Path: Satellite
Outroute: Primary
Longitude: 117 West
Receive Frequency: 990 MHz
Receive Symbol Rate: 30 Msps
Receive Polarization: Vertical
Transmit Polarization: Horizontal
22KHz Tone: Off
Router Address: 66.82.24.173 ]]> http://www.dslreports.com/forum/remark,20780882 Sat, 12 Jul 2008 15:04:13 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20777877 Xtreme2damax : Lol, seems my post was deleted. Didn't know explicitly expressing my opinion or dissatisfaction like everyone else was prohibited. ;)

I was only stating the obvious that it is getting worse and will continue to do so unless proper action is taken and people use every resource available at their disposal, or else Hughesnet will continue to walk all over it's subscribers and will continue to make things worse by purposely overcrowding the system while long time subscribers are the ones that ultimately suffer.

Perhaps net neutrality might be the final answer to this madness.

Yes it is getting ridiculous and I shouldn't be silenced for stating that. I should be allowed to express that and inform others. I currently run a website and it is extremely difficult with this 4PM - 12AM throttling nonsense Hughesnet is pulling. Even a small 130 kb FTP upload chokes whenever this 4PM - 12AM throttling is in effect. You can easily see why I'm getting so ticked, especially since me and my father need it running top notch for online courses through our local college since we are a bit far away from the college now than our previous address.

If it gets to the boiling point make a complaint to the FCC, since the FCC is now going after Comcast for wrongfully throttling traffic and not upgrading it's infrastructure. Yes satellite is a more difficult infrastructure to upgrade than normal terrestrial broadband, but there is no excuse not to especially since we throw so much money away to Hughes in service fees, equipment fees, fees for small things you get free with normal broadband, cancellation fees etc......

Hughes has more than enough money to launch 10 - 20 satellites or more if they actually felt like it, but our money seems to make better toilet paper than being used for what it should and applied towards something that was/is actually useful or beneficial.

If need be, use your local Congress, Attorney General, Legislators, Federal Trade Commission, Better Business Bureau, FCC to your advantage, maybe then we might see the light at the end of the tunnel.

*Expects this too to be deleted soon* Meh. :p
--
My legal gaming/emulation website:

»www.xtemu.com]]> http://www.dslreports.com/forum/remark,20777877 Fri, 11 Jul 2008 21:16:47 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20768003 BeatriceBlue : I am sorry, but it is not just the users that are being throttled and slowed down that are having problems! I have had not much better than dial up speeds since Oct/Nov of last year. Before then I had the DW7000 modem and felt the speed wasn't great (I was spoiled with cable prior), but wasn't bad. After changing to the HN7000S in Oct/Nov, everything went to hell. They told me they were fully aware of the problem, that the problem lay with one of their satellites, and that I would get a call when it was fixed. April rolled around and I was still experiencing problems. I called, and they gave me 9 days credit and told me they didn't know when it would be fixed. And now, because of this IA6 problem, I haven't had internet AT ALL for 11 days!!

During my many calls to them the last 11 days, they promised me tons of things they never did, but during one, I got someone who seems to have been honest. He told me (Jay was his name) that HughesNet has been getting way more customers then they have room for, and overloading their satellites. That is the reason my browsing has gone down to almost dial up speeds normally (off peak). He also said there are a ton of unhappy customers and have heard rumors of much bigger problems. He said they are in the process of procuring more satellites, and will start putting new customers on those. I said well, then that won't help me because they'll just keep me with everyone else on the clogged ones.

Any class action suits PLEASE count me in!!! Meanwhile, does anyone know of a decent provider that will cover San Diego inland mountain areas, wildfire country??]]> http://www.dslreports.com/forum/remark,20768003 Thu, 10 Jul 2008 01:17:39 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20766337 Arion : They treat us all the same within the limits of our particular package. The software revisions in the NOC are pretty unfeeling. You suck down close to your bandwidth limits or if day after day your pushing it and the soft throttle will kick in. Many of us moderate or lower demand users don't have any problem whatsoever.

I realize that for some the problem lies with either a poor install, failing equipment or simply a very poor gateway assignment which is overloaded. I guess they hope that with spaceway that accounts will start to migrate over perhaps easing the crunch a little.

We all have our own experiences and most folks are not having the problems that you are having here. It seems like they are because almsot everyone on this thread is being throttled and slowed down so it seems like a widespread problem. Yet, for the most part only the people that have trouble are on this website and here looking for answers.

I've never had a real problem with the system and except for the FAP change last year I have never fapped out or hand unreasonable slowdowns that were not explained because of peak times. My performace is rock solid and I don't come near to pushing the download limits. As a matter of fact it's past 7pm eastern time and were in the peak and I'm getting.....

quote:
:::.. Download Stats ..:::
Download Connection is:: 961 Kbps about 1 Mbps (tested with 1544 kB)
Download Speed is:: 117 kB/s
Tested From:: »testmy.net/ (Main)
Test Time:: 2008/07/09 - 5:08pm
Bottom Line:: 17X faster than 56K 1MB Download in 8.75 sec
Tested from a 1544 kB file and took 13.157 seconds to complete
Download Diagnosis:: 90% + Okay : running at 94.68 % of your hosts average (direcpc.com)
D-Validation Link:: »testmy.net/stats/id-MJ7B2UXO6
User Agent:: Opera/9.51 (Windows NT 5.1; U; en) [!]

I'm on Pro with 1000 kbps download speed an as you can see I'm almost getting that in prime time. Off peak I get 1100 or greater. So while I can understand why some are grumpy about the system at the same time many more are pleased and the system is performing as promised.
--
HN7000S IA-8 1270 / 8-PSK 3/4 (14) / Router:67.142.140.95 /.74 1 watt / Pro / Pentium 3.2ghz, 1gb ram /Dual Boot WinXP Pro/LinxuS / Firefox 2.0.0.12 / www.bigbaywx.com]]> http://www.dslreports.com/forum/remark,20766337 Wed, 09 Jul 2008 19:11:57 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20754063 anon : Call here for action with problem.

North American Division
Hughes Network Systems, LLC
11717 Exploration Lane
Germantown, MD 20876
301-428-7083
mcook@hns.com

»www.reachtospace.org/show_info.php?p=mc]]> http://www.dslreports.com/forum/remark,20754063 Mon, 07 Jul 2008 16:22:13 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20750647 montecristo : I am having the same problems as everyone since March. The Hughes customer service from India is horrible. Service was so bad I upgraded to their premium service with a HN7000S modem. It hasn't change my service at all. A recent test shows 408/ kbs download and 29/kbs upload.

When I talk to Ashley in India, she says that is acceptable....because on the website it says up to 1200 kbs. The key words are up to...so 0 is acceptable as far as they are concerned.

I also signed up for a technical service plan, but she says that I will still have to pay for service call.

As far I am concerned, Hughes are a bunch of crooks. The mislead and lie about their service offerings. The tech support in India is just as bad. I hope they get dragged into a class action suit because they are stealing people's money and lying about the services they perform.]]> http://www.dslreports.com/forum/remark,20750647 Sun, 06 Jul 2008 21:09:41 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20677849 bbrwn9999 : I am having almost the exact same experience with hughs net. It did work fine and then my speeds up and down went to very low levels. I was compelled to uopdate to the pro plan also and now it is slowing. I did several supposed fixes and it still seems like crap. Brian ]]> http://www.dslreports.com/forum/remark,20677849 Sat, 21 Jun 2008 16:10:57 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20676694 bastnpny : I am having problems with email not getting through that I want and need. Seems hughesnet thinks it is spam. Have spent hours on the phone with them. The last time I talked to Advanced Technical Support, they didn't really seem to care. So, I filed a complaint with the Better Business Bureau. Well, somebody called me from Hughes to settle the problem. They offered to credit me for 3 months. I told them that would be OK, but as far as the BBB was concerned, the problem is NOT resolved. So, I believe it DOES help to file a complaint with the BBB.]]> http://www.dslreports.com/forum/remark,20676694 Sat, 21 Jun 2008 10:16:17 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20665247 anon : I finally moved back from a rural area and left all my junk SAT equipment where it was. Cancelled the service and as you might guess they are still charging my account. Going to call corporate offices tomorrow and attempting to get my money they stole from me back.]]> http://www.dslreports.com/forum/remark,20665247 Wed, 18 Jun 2008 23:29:43 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20664808 anon : I to am having the same slow speeds. It all started in march and have gotten worse. I'm in Calif so times are PST.
Starting at 1pm and running till 9pm speeds are sub dialup.
From 9pm till 1pm the next day speeds range 300k to 7ook down and 125 up.
Tech support ran me in circles but got to level 4 support and was told that everything was working normal. All equipment was in good working order.
When I couldn't get on line they sent a tech out to fix.
It was there problem and I was on line before the tech could arrive. The tech upgraded the modem to the HN7000S but still have very poor speed.
To me it's like at 1pm they turn the speed off,like turning off a light, and then at 9pm turn the light back on.
Never full speed like when I first got the satellite speeds were 750 up since I have the pro plus plan.
with so many people on line instead of getting more bandwidth they just take it away from us and give it to others, as if it's ok with us.
Anyone have the link to the Maryland Consumer Protection?]]> http://www.dslreports.com/forum/remark,20664808 Wed, 18 Jun 2008 22:12:45 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20664724 anon : Hughes Net is a joke and for people that live out where there is no cable or dsl and have to find a satellite company Hughes net is not the way to go. At first their site looked great. I started with the basic plan and that was worse than using dial up so I upgraded to their pro plan and there really is not any difference. Horrible customer service and they over charge you for the sub dial up speeds. I am so frustrated right now, it took me 5 minutes to load this page and most of the other pages that I have been trying to load today time out. I understand the fact that it is satellite and it takes a few seconds to get to the satellite and back but this is absolutely ridiculous. God forbid your a gamer because you will not be able to do much at all with Hughes net. Worst company ever I hope they go under so bad. ]]> http://www.dslreports.com/forum/remark,20664724 Wed, 18 Jun 2008 21:58:50 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20653976 Tomcatt1 : I've been a customer since 2003 myself. It's amazing that a company cares so little for it's customers that pay so much for a monthly service.
--
DW7000 Pro Plan | 2 Watt X-mit | Wired/Wireless Network w/ Linksys WRT54GL]]> http://www.dslreports.com/forum/remark,20653976 Mon, 16 Jun 2008 23:18:21 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20653556 Gregg K1 : I'm another one who's absolutely had enough.

I had had enough even as far back as 2001. I had to chime in on this thread because only you people know what I've been through.

It's hard to complain since there's no alternative. YET.

And I came to this forum because of the lousy service.

And I don't even bother anymore, hardly. It really is like the phrase "quiet desparation". I can hardly think of another part of my life that is so crappy.

I suggested a class action suit many years ago. I'd love to see it happen. ]]> http://www.dslreports.com/forum/remark,20653556 Mon, 16 Jun 2008 22:01:14 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20653368 Tomcatt1 : Well, wife finally had enough of HughesNet and told me to cancel. I had already given up and was using the VZ aircard provided by my employer. The last time I called tech support they told me there was nothing that they could do, that the slow speeds I was seeing were from normal usage during peak times. I think we all know better than that. They refused to transfer me to advanced support. I called tonight to cancel and the billing lady tried multiple time to get me to talk to tech support. No way. I cancelled!!!!! Enough is enough, and I doubt they care.

PS, only took them 20 minutes to sever my connection :-)

--
DW7000 Pro Plan | 2 Watt X-mit | Wired/Wireless Network w/ Linksys WRT54GL]]> http://www.dslreports.com/forum/remark,20653368 Mon, 16 Jun 2008 21:19:08 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20626556 jcdisciple : I called Executive Customer Care yesterday and they are going to send a Tech out (free of charge) to recommission my system and do a repoint, putting me on another frequency.

Let's see what happens.]]> http://www.dslreports.com/forum/remark,20626556 Wed, 11 Jun 2008 12:08:07 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20583826 jcdisciple : Its incredible that so many people have the same problems, and that they (Hughesnet) have continually given the run around to all of us.

I have been a subscriber for two years. For the first four months it was a major hassle and headache. Then they finally got it dialed in and I enjoyed relatively decent service for two years, with speeds averaging 900+ Down/190+ Up.

Until two weeks ago. My Download speeds are fine. My upload speeds suck again.

After waiting for Level 4 Tech Support to call back, (I told them to call after 6pm - they called at 11am and left a message that they could find nothing wrong)

I just got off the phone with Michael at (866)819-0165 (you need a PIN number to get thru) he said that the Engineers at Level 4 closed my case because I had speed test that was within acceptable limits (yeah, at 12 am in the middle of the night). So they closed my case because of their "Speed Disclaimer."

"Michael" stated that I had to write to the corporate offices at this stage. That it was my only recourse at this point. And I never had the chance to talk to an engineer.

Anyway, I signed up for the Service plan and will have to wait until the 22nd to invoke it (service copay of 29.95).

I am going to call the Hughesnet corporate offices at (301)601-7224 (found the number thru WHOIS Domain search)

Also have another number I found in SEDC records ( »www.secinfo.com/d11MXs.vA1d.f.htm ) 301-428-5500
___________________________________

I just called the 301-428-5500 (option #6, then Option O for the operator). The operator transferred me to "Executive Customer Care" (I feel special). The lady I spoke to (I'll hold back her name for now) said that they will do is move me to another frequency (need not be present to win) hopefully before Friday, then I will need to run some speed test to see if my upload speeds improve.

I will keep y'all posted. But personally, I don't think it will help.

Robert Brady
Palmdale, CA

»www.avwebnet.com
»www.supersaunasuits.com

Diagnostics ···2008.pdf
Last24Hours-···ning.pdf
LastHour_7.3···3008.pdf

]]> http://www.dslreports.com/forum/remark,20583826 Tue, 03 Jun 2008 15:04:39 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20494445 anon : Yes, based on research and the experiences of myself and others, I believe that beginning around New Year's, Hughes is managing the 4-12 peak separately from the off peak hours. I began using my connection based on the idea that a "4-12 throttle" exists. Basically, I reduced how much of my bucket I used, and shifted its use away from the 4-12 hours. After two weeks the 80-100kbps throttle was over, and after another two weeks I went from light throttling to no throttle at all (you can see my speeds on page 3). My experiment continues, and I now hover around 750kbps (home plan) with little variation. Bottom line: If I act as though a 4-12 throttle exists, I can avoid it. I find it very interesting that I now have the best times I've ever had on a gateway I recently assumed was choked.

You say they put you on a new sat. My prediction is that it will work well for about a month before speeds start to deteriorate, the time it takes for you to build up a user history on your new sat/gateway. I believe that without a change in usage patterns, good times won't last. I might be wrong, but so far haven't seen any posts to convince me otherwise.

Be advised that there is also the possibility you will be throttled for behavior outside the 9-12. Aframe reported that he was throttled during the 4-12 peak following several weeks of heavy use of the FAP FREE time. His speeds returned to normal two weeks after stopping this usage pattern. I haven't yet tested high RATES of download. I typically stream video at low to moderate bit rates. There are still a lot of variables to test in my little experiment.

"My Own Personal FAP"

Home Plan, 117W, 1090MHz, Router Address: 66.82.156.169]]> http://www.dslreports.com/forum/remark,20494445 Fri, 16 May 2008 17:00:31 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20494077 anon : What is Sprint EVDO exactly? How does it work and is it good in rural areas where there are mountains like the Shenandoah Valley, VA?]]> http://www.dslreports.com/forum/remark,20494077 Fri, 16 May 2008 16:00:24 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20494026 mooch : There have been soooo many BBB complaints against HN that they have the process of dealing with the BBB complaints down to a science.

When I filed my BBB complaint(after months of doing the level 1 through level 4 stall tactics), someone in the ECC dept at HN called me and was almost magically able to get my system working again.

When it came time that I then had to reply back to the BBB on whether the problem was solved, my system magically stopped working again about a week after the BBB complaint was closed.

Whew, thank goodness that I was then lucky enough to have access to Sprint EVDO.
--
ex Hughesnet customer - thank goodness!]]> http://www.dslreports.com/forum/remark,20494026 Fri, 16 May 2008 15:48:45 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20493967 DeputyDawg : Got the pro plan and speeds are really going downhill. Have called several times but always blame the result on someting at my. Last call resulted in telling me that it was my computer and to call the manufactor. I told the tech that I tried it on 3 new and almost new Dell computers with the same results and his response was it was still my cpu. I like the suggestion of telling the Maryland Consumer Protection Division.

Sure not getting what we pay for.

DeputyDawg
--
I have not failed. I have only found 10,000 ways that do not work.

Hughes HN7000S G4R, 1230. 4.2.1.10, Intel Pent4, 4GHz, 504kb RAM, WinXPPro, 2 clients WinXP via switch]]> http://www.dslreports.com/forum/remark,20493967 Fri, 16 May 2008 15:37:37 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20493787 anon : MMS747:

Your theory re: 4-12 throttling is intriguing inasmuch as it certainly agrees with my experience! My slowness started about New Years and it was clearly between the hours of 4 p.m. and midnight !! I started with tech support on 1/23/08 and put up with an enormous amount of b.s. until I started reading this forum which advised me to use Executive Customer Care. They sent out a free tech today to set me up with a new satellite and gave me two months' free service. The early readings are good but it is not yet 4 p.m. and I will have to see if this arrangement lasts. Personally I doubt it.

Anyway, are you saying that if I control my usage with stock streaming prices and playback of video between 9 a.m. and 4 p.m. that I might have less throttling during the evening hours? I do have a tendency to leave that streaming service on wall to wall instead of periodic checks.

Thanks for your input - I appreciate your sharing your information a lot!

N-]]> http://www.dslreports.com/forum/remark,20493787 Fri, 16 May 2008 15:05:51 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20493216 anon : The little ones. :p 80-100 kilobits per second, the values on the Hughes speed tests. I only got into "broadband" for work purposes because I needed something somewhere between dial-up and the Hughes home plan. But obviously, since I've been throttled, I haven't been too shy about using the available capacity. ;)]]> http://www.dslreports.com/forum/remark,20493216 Fri, 16 May 2008 13:24:55 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20492960 Aframe :

said by MMS747 :

If you can, by all means keep both running for a while. Even when I was throttled, my connection worked great outside the 4-12. Fortunately I'm also able to work around the 4-12 peak. And even during the peak, 80-100kbps is good enough for my work needs.

Are you saying 80-100 kilobits per sec or kilobytes per sec ?

/Frank/
--
HN7000s/.98m/2w,Sm office,Horizon 1,127west,1110,version5.6.1.19,XP Pro,Linksys WRT150N]]> http://www.dslreports.com/forum/remark,20492960 Fri, 16 May 2008 12:41:03 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20492765 anon : If you can, by all means keep both running for a while. Even when I was throttled, my connection worked great outside the 4-12. Fortunately I'm also able to work around the 4-12 peak. And even during the peak, 80-100kbps is good enough for my work needs. The users most affected are those who are limited to the peak hours; it's obviously not very convenient for the average family. Too bad Hughes can't put that into their equation.

You mention you were gone for a week, and that when you came back your connection was no better. Based on what I and others have experienced, the minimum time for a throttle to free up appears to be about two weeks.]]> http://www.dslreports.com/forum/remark,20492765 Fri, 16 May 2008 12:08:35 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20491546 anon : Strange though... we were gone nearly a whole week and when we got back it was no better...
I'll tell you what is stupid... Hughes advertises that there service is perfect for businesses... well let me tell you something, the other day we got fapped and we did absolutely NO downloading at all... all we did was regular browsing, I admit we had 4 computers running simultaneously but I still don't think you should EVER get fap when your only browsing and believe me if they wanted to they could fix that...

ASs much as we are sick of hughes we are afraid of trying verizon evdo for fear it won't be any better and being stuck with another contract... I have heard many good things so I am almost sure even if the speeds were only 500kbs as long as the latency wasn't that bad(150-200 ms) then it would be fine... of course I don't like the idea of being limited to 5gb per month either... sprint supposedly doesn't do that but there coverage map doesn't seem to cover us.]]> http://www.dslreports.com/forum/remark,20491546 Fri, 16 May 2008 07:36:46 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20490987 anon : If you're pretty much stuck with using your connections during the 4-12 timeframe, I'd go with Verizon.]]> http://www.dslreports.com/forum/remark,20490987 Fri, 16 May 2008 01:03:13 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20490654 anon : Your speeds improved because you haven't used your connection much in the last two weeks. And if you continue not using it much in the next two weeks, your times will be the best they've ever been. But if you go back to using it exactly the way you were before, I predict that your times will sink again. I'm not at all saying you're a bandwidth hog; from what I've read you're not. But throttling appears to be determined by (among other things) a combination of how much bandwidth is used and WHEN it is used. The "new" equation appears to be very stingy with the 4-12 peak. Even using half your bucket could flag you, if it's all used in the 4-12 timeframe. These are my predictions, based on what I've observed.

"My Own Personal FAP"

Home Plan, 117W, 1090MHz, Router Address: 66.82.156.169]]> http://www.dslreports.com/forum/remark,20490654 Thu, 15 May 2008 23:45:28 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20490330 slaver : I know nothing about the science of it, however instead of concentrating on perhaps on board satellite switching to save a space to earth leg what about a way to move traffic on earth to less congested gatways automatically?]]> http://www.dslreports.com/forum/remark,20490330 Thu, 15 May 2008 22:40:55 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20490160 Downrange : Well, interesting things appear to be going on with HN management of our DL speeds. For the first time in months, I've got decent downloads tonight. Maybe because I've essentially used it ZERO for the past week of so?

Now, before someone says it, let me say right now I've never been even close to my daily limits, at least since upgrading to the Pro plan. Got fapped a couple of times months ago on the cheap plan, but usage is most often less than 50 per cent of my allowed max. So, I'm not sure what's going on unless they're just starting to rotate the decelerator pedal between sats and transponders. Anyway, that's a decent score. Going to check WildBlue now.

OH KAY, WB wouldn't even run the test. hmmm.... Kids said it wasn't working and they were logging onto HN. Laredo gateway down again? It would get halfway through the speedtest and just quit.

Here's Verizon:

See, here's the thing: I was all ready to quit HN, really relishing that call to them, and now they up and give good performance at 10 PM? And, the same night, WB takes a dump. So.... I need to keep ONE of the satnets to handle my bandwidth, which do I keep??

Guess I'll have carry both another month to see what shakes out.

To the poster who asked about 3G routers, most people here and on the EVDO site report BETTER performance when they run their modems/cards for VZW through the router.]]> http://www.dslreports.com/forum/remark,20490160 Thu, 15 May 2008 22:10:12 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20489980 anon : My speeds have steadily average 70kbs(downlink NOT download speeds) so my download will not exceed 7-10kbs.
During the FAP-free times of 3-6AM I can still get speeds of anywhere from 1mb/s(downlink)

What other folks have been saying is true, Hughes is purposely limiting customers so they can put more and more people on the same satellites. We have been promised speeds comparable with HIGH-SPEED CABLE yet some of us can't compete with dial-up...

BTW I was told by somebody that Hughes guarantees somewhere(I was told this so whether its true or not I do not know) speeds of 300kbs(downlink) which means if your steadily seeing lower than this they HAVE TO(rolls eyes) do something...

The only light at the end of the tunnel is Road Runner is supposedly surveying our neighborhood... they say they need 16 houses in a miles radius for them to do it so if your street qualifies contact your local cable company and who knows, maybe you can can Hughes permanently :)

BTW for those of you using EVDO, do any of you have this hooked up to a router? How well does it work? Is it much better than hughes as far as CONSISTENT and RELIABLE speeds as well as low latency(I mean lower than hughes has been giving us lately but what should be normal for wireless)
]]> http://www.dslreports.com/forum/remark,20489980 Thu, 15 May 2008 21:36:59 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20489756 slaver : Dont you find it odd that the advanced pages are never mentioned, like they do not exist.]]> http://www.dslreports.com/forum/remark,20489756 Thu, 15 May 2008 20:51:00 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20489729 Aframe :

said by MMS747 :

I don't know, Slaver, it's all pretty bizarre. You'd think it would be easier for them, rather than fielding all those calls, sending techs out on wild goose chases, and swapping out perfectly good equipment. And I don't know about you, but I feel better knowing that at least I have some control over my connection, instead of being at the mercy of mysterious forces. I suppose they have their reasons.

I have a "gut feeling" that a lot of answers are in the advanced pages of the modem. Sure would be nice if there were some information available as to how to understand it. Oh well.. guess it is not to be..
later
/Frank/
--
HN7000s/.98m/2w,Sm office,Horizon 1,127west,1110,version5.6.1.19,XP Pro,Linksys WRT150N]]> http://www.dslreports.com/forum/remark,20489729 Thu, 15 May 2008 20:44:39 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20489489 anon : I don't know, Slaver, it's all pretty bizarre. You'd think it would be easier for them, rather than fielding all those calls, sending techs out on wild goose chases, and swapping out perfectly good equipment. And I don't know about you, but I feel better knowing that at least I have some control over my connection, instead of being at the mercy of mysterious forces. I suppose they have their reasons.]]> http://www.dslreports.com/forum/remark,20489489 Thu, 15 May 2008 19:53:48 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20489338 slaver : They must weigh the plus and minuses, I mean instead of doing the right thing and telling what the rule is then at least we would know. They figure it is to their advantage to keep it secret throttle "rule" breakers then blame the whole network. This to me is being deceitful and unfair.]]> http://www.dslreports.com/forum/remark,20489338 Thu, 15 May 2008 19:22:50 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20485457 anon : To make a long story short, my "4-12 throttle" began around New Year's. Being a longtime customer, I knew better than to call Hughes. Instead, on about April 10th, I began an experiment to see what changing my usage patterns would do. I changed none of the activities I was doing before. All I changed is the quantity (bandwidth used) of the activities, and their hours. I still do normal surfing at any hour of the day. For downloading and streaming, I try to avoid the 4-12 peak, but occasionally dip into it. I have reduced the frequency and quantity of my use of the FAP FREE hours.

Within about two weeks my 4-12 throttle was automatically lifted, and within about a month I went from light throttling to no throttling at all. Even more surprising was that my top speeds went from about 700 (Home Plan) to a very steady 750.

Here are my speed tests. I have divided them into three distinct periods:

May 15th, 12:54AM - 749/124 kbps
May 14th, 10:03PM - 751/124 kbps
May 14th, 06:30PM - 749/119 kbps
May 14th, 02:21PM - 745/122 kbps
May 14th, 11:03AM - 757/119 kbps
May 14th, 02:44AM - 756/124 kbps
May 14th, 12:14AM - 749/122 kbps
May 13th, 10:55PM - 744/63 kbps
May 13th, 10:53PM - 759/52 kbps
May 13th, 05:48PM - 751/123 kbps
May 13th, 03:28PM - 758/122 kbps
May 13th, 12:39AM - 753/124 kbps
May 12th, 08:59PM - 752/110 kbps
May 12th, 05:26PM - 751/123 kbps
May 12th, 12:18PM - 754/113 kbps
May 12th, 12:11AM - 752/125 kbps
May 11th, 10:38PM - 752/124 kbps
May 11th, 05:29PM - 752/122 kbps
May 11th, 04:28AM - 758/123 kbps
May 11th, 12:58AM - 756/119 kbps
May 10th, 08:31PM - 752/124 kbps
May 10th, 03:21PM - 747/100 kbps
May 10th, 12:26PM - 749/114 kbps
May 10th, 02:31AM - 643/123 kbps
May 10th, 12:27AM - 492/112 kbps
May 10th, 12:20AM - 513/119 kbps
May 9th, 11:50PM - 729/124 kbps
May 9th, 11:48PM - 662/125 kbps
May 9th, 05:09PM - 753/102 kbps
May 9th, 12:17PM - 751/75 kbps
May 9th, 01:05AM - 756/124 kbps
May 8th, 08:54PM - 755/123 kbps
May 8th, 04:10PM - 758/113 kbps
May 8th, 03:07PM - 755/121 kbps
May 7th, 09:29PM - 754/96 kbps
May 7th, 04:23PM - 751/115 kbps
May 7th, 01:00PM - 749/124 kbps
May 7th, 01:33AM - 755/125 kbps

May 6th, 10:02PM - 695/111 kbps
May 6th, 04:18PM - 747/112 kbps
May 5th, 10:10PM - 673/120 kbps
May 5th, 08:12PM - 682/119 kbps
May 4th, 11:13PM - 683/123 kbps
May 4th, 06:57PM - 691/123 kbps
May 4th, 05:18PM - 706/118 kbps
May 3rd, 11:14PM - 692/123 kbps
May 3rd, 03:09PM - 704/123 kbps
May 2nd, 11:05PM - 682/123 kbps
May 2nd, 03:51PM - 703/123 kbps
May 1st, 11:43PM - 678/123 kbps
April 30th, 11:01PM - 681/122 kbps
April 30th, 07:18PM - 675/64 kbps
April 30th, 12:16AM - 680/123 kbps
April 29th, 11:10PM - 657/122 kbps
April 29th, 07:21PM - 656/114 kbps
April 29th, 03:11AM - 690/123 kbps
April 29th, 12:04AM - 692/123 kbps
April 28th, 11:42PM - 673/122 kbps
April 28th, 10:27PM - 650/121 kbps

April 23rd, 11:18PM - 78/54 kbps
April 23rd, 12:05AM - 695/123 kbps
April 20th, 11:17PM - 80/59 kbps
April 17th, 10:42PM - 73/40 kbps
April 16th, 10:14PM - 82/120 kbps
April 15th, 10:22PM - 61/49 kbps
April 14th, 11:01PM - 80/69 kbps
March 2nd, 09:40PM - 78/124 kbps
March 2nd, 02:36PM - 701/122 kbps
February 29th, 12:03AM - 696/122 kbps
February 28th, 11:41PM - 81/123 kbps
February 23rd, 09:14PM - 78/75 kbps
February 22nd, 09:53PM - 80/45 kbps
February 22nd, 02:26AM - 699/123 kbps
February 21st, 09:17PM - 77/34 kbps
February 20th, 01:08PM - 612/123 kbps
February 20th, 01:03PM - 74/123 kbps
February 6th, 02:07AM - 711/123 kbps
February 1st, 09:13PM - 107/68 kbps
January 31st, 10:08PM - 105/51 kbps
January 30th, 01:21PM - 700/113 kbps
January 28th, 08:59PM - 117/59 kbps
January 27th, 09:13PM - 109/37 kbps
January 26th, 10:30PM - 100/54 kbps

I'll let you draw your own conclusions. There's just a few points I'd like to make. First, a call to Hughes will most likely be a temporary fix without a change in usage patterns. And my guess is that a change in sat/transponder/gateway will last maybe a month until a usage history is built up. My own idea (and I'm not alone) is that Hughes has a "new" system that calculates bandwidth made available to each individual. And there's not much tech support can tell you because it's set automatically by the system on a user by user basis.

"My Own Personal FAP"

Home Plan, 117W, 1090MHz, Router Address: 66.82.156.169]]> http://www.dslreports.com/forum/remark,20485457 Thu, 15 May 2008 04:07:22 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20485139 tahoedan :

said by hugheshostag

:

Just an idea:

I wonder what would happen if a newspaper say The Wall Street Journal suddenly received letters complaining about overselling capacity and unhappy customers complaining of fraud? You think investors might get nervous and bail? As someone said earlier Hughes is big with deep pockets and they think they are above the law, the best thing to do is to get this into the court of public opinion. Anyone interested?

stock price would definently drop. let me know and i will short the Sh$t out of it first.

I have been off hughes for 6 months now and I am still pissed at what they put me through.
I think somebody here needs to get everyone organized, a task force, maybe open a forum to do so (a private by invite only forum)
I think the best thing is to definitely for everybody to contact the MD BBB and maybe get a letter writing campaing to state representatives.

"Hughes Affirms Market Leadership Surpassing 400,000 Consumer and Small Business Satellite Broadband Subscribers"
»money.cnn.com/news/newsfeeds/art···H028.htm]]> http://www.dslreports.com/forum/remark,20485139 Thu, 15 May 2008 01:13:49 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20484302 anon : wheww, never knew so many had similar probs, hughes sucks, email me at james_gent@yahoo.com
preparing class action, little or no cost to you, we will win!!!!!!!!!!!!! am fed up with this corporate giant, no answers!!!!!!!!!!!!!!!!!!!]]> http://www.dslreports.com/forum/remark,20484302 Wed, 14 May 2008 22:12:11 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20428236 blueeyes51 : Help... I am a newbie here and not someone that is real technical...

I am having the same problem and I am glad I found this forum... it is sad to say, but I am glad to see that I am not the only one having this problem. I was actually starting to believe tech support.

I have a DW7000 and the worst of it started I think in March. It has gotten so bad now that we can't even get satellite access anymore... I am on dial-up right now.

I have no idea what to do and have been getting the run around by the tech support... at first they were dealing with the problem... they are now saying the problem is on my end and wants to send out a service person at $125... which I cannot afford. And yes, I too am definitely real tired of dealing with India/Pakistan now.

We started getting the noted late evening and early morning access only. My neighbor, who is sharing it with myself and my Dad, called tech support for me about two weeks ago and when he couldn't get any good answers or results, told them that we would cancel if it didn't get any better. Low and behold it worked great nonstop for a little over a week after that, and then, no access anymore... stopped dead. We are not even getting the after midnight access now.

I am guessing this is pretty much is a continent wide problem? I live up in the Sierras in California where your only choices are regular dial-up or satellite... right now dial-up is faster.

I do a lot work and research online and this has become extremely frustrating. I have no clue how to deal with any of this any more. I checked all the cables, the dish and cleaned it, checked all connectors, and modem reboots and nothing made any difference. I saw in another thread to "try a turbo-page teardown - rather than a modem reboot". I use a Mac so I have no idea how to do that... or can I "try a turbo-page teardown" on a Mac?

Please, any suggestions? Besides the obvious of canceling my Hughesnet account. After reading this thread tho... that is probably what we will be doing anyway.

Thanks for being here!]]> http://www.dslreports.com/forum/remark,20428236 Sat, 03 May 2008 22:36:14 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20424539 deadheadrjp : I agree with most of what everyone here has been typing.

I have HughesNet when I go to my place in the woods...

I think Hughes only makes the problem worse when they are so vague in their descriptions of which "kb" (kilobit, or kilobyte?) and which mb (megabit, or megabyte?) they are talking about. Someone like me (and you others here that are smart enough to be participants of this web site) is going to know enough to try looking over the fine print about which it is and then also investigate actual throughput\sec versus averages.

When Hughes tries to make their service sound attractive to potential new customers, they need to be more clear about these issues. I think that in the long run that is causing them more ill-will than they really should want. This I think becomes especially important, in order to try not to confuse your customers - when you're already a relatively expensive and cumbersome service (some of which by the nature of things, other things are up to Hughes to fix).

Basically, the average computer user with a "1.5 mb" account may get angry about why they are only getting "192 kb," when they download files... Wellllll, if that "1.5" that is being advertised is in megabits, then 192 kilobytes is actually the same thing; therefore, in this type of case, that user'sservice is very much on the targeted goals and running very well...

Does anyone else find this type of thing to be a problem? Perhaps a good deal of people (not on this thread of course) out there really are getting the right speeds as advertised, but they have no idea in the first place that kb and mb both can mean different things...

I think Hughes, etc. should be going out of their way to make this clear. I bet they'd see a big reduction in service calls...

:huh:

»www.matisse.net/bitcalc/]]> http://www.dslreports.com/forum/remark,20424539 Sat, 03 May 2008 01:43:27 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20423555 Jack_in_VA :

said by Downrange

:

EVDO (Verizon Wireless) - 1015 Down 820 Up - 8:30 PM

Equipment cost: Free

Monthly Fee (5 gb): 59.99

EVDO (Millenicom (Sprint)) $49.99/mo, no contact, unlimited usage.

9pm speed test.

]]> http://www.dslreports.com/forum/remark,20423555 Fri, 02 May 2008 21:13:36 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20414169 Downrange : EVDO (Verizon Wireless) - 1015 Down 820 Up - 8:30 PM

Equipment cost: Free

Monthly Fee (5 gb): 59.99]]> http://www.dslreports.com/forum/remark,20414169 Wed, 30 Apr 2008 23:48:16 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20414027 anon : Hi everyone, I too am having the same exact problem.
It started mostly in March, Level 3 tech "fixed" the problem

Last week same issue came back. Now the indians are saying 47k is normal during peak. I pointed out their own website says 600k can still be expected during peak. After fighting with him I got his supervisor "Robbie" I demanded he escalate the problem and I get an English speaking US citizen to talk to.

It was escalated, the new tech said 47k in now average and there is nothing wrong with hughes. His supervisor concurred and admitted I would get better speeds with dial up. 4:00 PM est it goes down to 40-70k 12:00:00 it shoots right back up. We are obviously on some kinds of timed switchover> I have been a customer since 2000, this is by far the worst. Filed with BBB as others have. Good luck
79.99 a month being stolen from me]]> http://www.dslreports.com/forum/remark,20414027 Wed, 30 Apr 2008 23:21:28 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20375306 RDLee : Thanks for the information.]]> http://www.dslreports.com/forum/remark,20375306 Wed, 23 Apr 2008 16:22:17 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20375288 anon :

said by RDLee

said by woes on IA6G26 :

said by RDLee

:

Will not labor this topic much. I had same problems on HN7000s PRO plan as you guys. Contacted HNS many times.
Finally I demanded a service installer come to my location (at my own cost $125.00) to test and point my dish.
Note: I would not accept appointments unless between Noon and 6:00 PM on Mon-Fri. Installer arrived, I showed him many days of HNS spd test and sys stat results, etc.
First, he replaced the radio unit (at HNS' expense) then tried to fine tune dish to TelStar 6, 93.0W, he could not correct any existing WEB acceleration, DNS availability errors or speed issues. He called 'his' HNS support contact, they tested my modem and said it was good (no problems) and finally they told him to move me to a new satellite at 117.0W, I believe this is SatMex 5.
Any way I am averaging 850/180 24x7 now for almost three weeks. Have only reset the modem one time since (during a storm), it even reconnected then with cats and dogs falling out of the sky, not good but did connect.
NOTE: I'm NOT saying HNS is good or fair, only that they have at least temporarily fixed my problems by changing satellites. I have no other option than WildBlue which my neighbor has and his performance is worse than HSN.
So maybe some of you can do something similar.

I had an on-going case with tier 4 for 3-4 weeks. They confirmed that it was NOC issue affecting everyone on the transponder and that they had no projected date for having it fixed, and they assured my that they were documenting that I would get a credit for unusable service when everything was fixed. When the problems continued without resolution for over a month, I "escalated" the case to executive customer care. Executive customer care offered the credits to me without any need for me to argue for them. ]]> http://www.dslreports.com/forum/remark,20375288 Wed, 23 Apr 2008 16:18:59 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20375187 RDLee :

said by woes on IA6G26 :

said by RDLee

What premiss did you use to get "the service credits for the time of unacceptable service". Since I have the performance data about 3-4 months of poor services perhaps I can confront them on that issue and recoup some losses.
Regards]]> http://www.dslreports.com/forum/remark,20375187 Wed, 23 Apr 2008 16:01:52 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20375090 anon :

said by RDLee

There has been an ongoing issue with 93W (IA6/G26), transponder 1216 since about March 12. You will find a fairly long thread about it somewhere down this board. I don't know why, but it seems as if Hughes has given up on trying to fix the problem and has been moving large numbers of people (at least those who have on-going cases with tier 4 support or executive customer care) either to a different satellite or to a different transponder on the same satellite.

It's too bad that you had to pay for the service call. In my case, I was reluctant to move because the gateway to which I was assigned was not at all crowded. I received essentially plan max speeds at any time of the day. Nevertheless, after 6 weeks of not being able to fix the problem, they decided to move me to another transponder on the same satellite, and everything on the new transponder is fine. Further, at their expense, they are sending out a tech to re-peak the dish for the new transponder, and they gave me $200 in service credits for the time of unacceptable service. ]]> http://www.dslreports.com/forum/remark,20375090 Wed, 23 Apr 2008 15:45:56 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20374903 RDLee : Will not labor this topic much. I had same problems on HN7000s PRO plan as you guys. Contacted HNS many times.
Finally I demanded a service installer come to my location (at my own cost $125.00) to test and point my dish.
Note: I would not accept appointments unless between Noon and 6:00 PM on Mon-Fri. Installer arrived, I showed him many days of HNS spd test and sys stat results, etc.
First, he replaced the radio unit (at HNS' expense) then tried to fine tune dish to TelStar 6, 93.0W, he could not correct any existing WEB acceleration, DNS availability errors or speed issues. He called 'his' HNS support contact, they tested my modem and said it was good (no problems) and finally they told him to move me to a new satellite at 117.0W, I believe this is SatMex 5.
Any way I am averaging 850/180 24x7 now for almost three weeks. Have only reset the modem one time since (during a storm), it even reconnected then with cats and dogs falling out of the sky, not good but did connect.
NOTE: I'm NOT saying HNS is good or fair, only that they have at least temporarily fixed my problems by changing satellites. I have no other option than WildBlue which my neighbor has and his performance is worse than HSN.
So maybe some of you can do something similar.]]> http://www.dslreports.com/forum/remark,20374903 Wed, 23 Apr 2008 15:15:24 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20373641 anon : I have read and read and read post threads for years now pertaining to Direcway/Hughesnet service problems and issues. I have disgusted with the massively inconsistent service levels that we have all been subject to. I have literally spent days on the phone with technical support, uip and down the ladder of technical support levels 1-4 and multiple supervisors inbetween, and I have spent thousands of dollars over the last 5 years in upgrades and monthly fees. I started with the DW4000, moved to DW6000, and lastly, currently, on the Small Office Plan with the HN7000S. I have experienced periods of consistent service with decent dl and ul speeds (by utilizing hughes speed test and other various speed tests out there). However, I find myself once again in the same boat as you all are with the disgusting "peak hour" "shared bandwidth" related crap.

I am supposed to be getting "up to" advertised speeds of 1500Kbps dl and 300 Kbps ul. Recently, over the last month, it has been consistently the worst I have ever seen it. Basically, and except for time periods from around 12 AM to 8 AM CST, I am getting less than 200-300Kbps down and less than 70-90 Kbps up all the time. I have some speed tests with less than 80 down and less than 10 up which makes me want to throw the modem out the window. I too have gotten the run around (same responses from lvl 4 support also, and lvl4 specifically called a different number than I specified with lvl 3 when it was to be escalated and I provided the time to call me within and still got the VM on the home phone of which they gamble on us not being there)and ultimately hit the brick wall again and again with absolutely no resolve or true concern by Hughes to resolve the issues that we are experiencing. I am truly disgusted and feel robbed of the services that are due and should be provided. I pay over $100 a month and bought 2 diff satellite systems (one of which is collecting dust now since I replaced it in the hopes of better speeds and consistency). I follow through with my side by paying them for the plan I am supposed to be receiving and I expect that they should be providing on their end with proper service and stop banking on their play on words "up to" @%&%! All that means is literally 1Kbps down and 1Kbps up is acceptable??????????? for all plans including the business plan.

Does anyone think or see any coincidence with the possible migrations of others in a temporary state (i.e. overpopulating and moving around or just plain cutting bandwidth for testing assoc. with beta testing) during a period of which they are looking to initiate Spaceway3 services soon once beta testing is complete?]]> http://www.dslreports.com/forum/remark,20373641 Wed, 23 Apr 2008 11:29:09 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20311505 trekboy : I'm staring to wonder if I'm also a victim of traffic shaping or overcrowded gateways. Since about March 1, my speeds during peak time have been getting worse and worse. Today was really bad. Trying to download a file for work, and it was going at 3KB/s. Very sad.

I did a speed test yesterday, during peak hours 4p-12p, which resulted in a 80 kilobits/sec result. After 12p it was around 450, I'm paying for speeds "up to" 1mb/s. All this and after I wrote them a good review too. :(

I dread calling Hughes "Tech Support", as I know I will get the runaround. Any helpful hints? Or should I just bite the bullet?
--
HughesNet | HN7000S | Pro Plan | .74 dish | 1-Watt Trans. | IA6 1433 MHz | Router 67.44.65.112 | Rate Code=256k 4/5 | NO Static IP | WRT54G w/ DD-WRT Firmware v23 sp2]]> http://www.dslreports.com/forum/remark,20311505 Wed, 09 Apr 2008 22:48:26 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20305976 anon : I got to this site looking for a place to submit a formal complaint and my search brought me here. I thought that I was alone in the wilderness. I have suffered all of the abuse dealing with less than adequate customer support many of you have detailed, including running mutliple speed tests over numerous days/missed callbacks from level 4 tech support--to the final straw of a message left for me from tech support (which by the way can not be called directly) :mad: informing me that after reviewing all test data "there is nothing wrong with hughesnet system and that slow downloads speeds during shared time in peak hours cannot be easily resolved and that Hughesnet engineers are working to try to resolve this issue". I am amazed that peak hours in my case run, in essence 24 hrs a day 7 days a week. I have been dealing with this issue for the last 3 weeks. After seeing some of the posts I will be filing a complaint with Maryland as suggested and would certainly sign on to a class action lawsuit. I have the upgraded "pro Level" service.]]> http://www.dslreports.com/forum/remark,20305976 Tue, 08 Apr 2008 23:50:31 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20293182 MonstaDriva : add me to the list . I noticed from 4pm untill midnight my speeds were flipping so I called tech support . The indian guy told me to run speed test for 3 consecutive days , 12 results per day and 36 results for 3 days and then with that data they could figure out what was happening .He also told me when I called back I would be advanced to level 4 tech support and they would happy to resolve the issue . I discovered that the speeds were indeed switching at precisely 4 pm est time from the 800's down and 150's up to the 70/35 range and going back to normal at exactly midnight est and remaining normal until 4 pm the next day . I ran the test , called hughes back and they flat refuse to let me speak to level 4 support and can offer no help in fixing it other than to say well they are operating on shared bandwidth . They refuse to even acknowledge the 4pm to 12 am phenomenon switch . Its very obvious this is indeed being innitiated by hughesnet . I have now been doing
these tests thruout the day at various times but i have covered every frametime . I also do the test at 2 minutes before and 2 minutes after the 4pm and 12am time slots . It even happens on sat and sunday now too . Its not a normal congestion fluctuation at all . I don't see how they can get by with this . Thats an 8 hour prime time purposeful takeaway . I don't mind sharing and suffering through normal congested periods to much cause it was never this bad . But to flip a switch via timer and rob us of speed every day . Even though hughesnet speed test still shows a speed of 70/35 . But the reality is if i try to download a file from several of the super fast file servers I get 6k which is no better than a 56k modem for that 8 hour period . So in reality folks is not anything near 70k . Maybe we can find someone to organize those of us with legitmate complaints to get oriented to one specific agency to voice it . ]]> http://www.dslreports.com/forum/remark,20293182 Sun, 06 Apr 2008 18:25:04 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20279352 hugheshostag : BBB is a waste of time, best thing to do is complaint to the MD Consumer Protection Division. The more complaints they get they will be FORCED to do something. I had a year and half experience with Ellen Martz and she is an authentic Hughes Tool. She has a habitual lying problem and the best thing about it she puts it in writ ting. She does know how to play the game with the Consumer people so you have to be consistent and don't really expect anything from her other then using her to demonstrate to the Consumer Protection Division how Hughes lies to customers and has no intention of ever providing the service you pay for. I got her so pissed she sent me a check Fed Ex just so I would walk away. Best thing about it was she also helped prove my point to the VA Consumer Protection Division.]]> http://www.dslreports.com/forum/remark,20279352 Thu, 03 Apr 2008 21:43:58 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20263389 waltham41 :

said by Liberty

said by jefflaur

:

My compaints got me an inviation to be a "beta tester" for the new KA band service..which "might" be fine until they oversell that.

Please keep us posted as to your Ka system experience, once it is up and running!!!
Are you going with same plan as now?

I believe that the beta testers have to agree not to disclose anything about the beta test while it is going on, and if they get caught doing that they will be removed from the beta program.

And it would not surprise me at all if Hughes does monitor this forum. Food for thought.
--
"Win if you can, loose if you must, but always cheat." ...Jesse "The Body" Ventura]]> http://www.dslreports.com/forum/remark,20263389 Tue, 01 Apr 2008 12:01:08 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20263001 anon : I had the magical 4:00 pm and midnight switch of speeds. After complaining and filing with the BBB I got some compensation and moved to the Pro Plan at Home Plan price for short term. The problem went away for exactly 1 month. The 4:00 pm and midnight flip is back. The BBB says they have done all they can but I think if they had more complaints they could do more. Contact the Maryland BBB @
www.mybbb.org
Also, skip the low level tech support and send your complaints right to Executive Customer Service which is part of the office of the president. Send to:

Ellen Martz
Sr. Director, Customer Service
301-428-5500
executivecustomercare@hughes.net

THE MORE COMPLAINTS WITH BBB AND TO HUGHES THE BETTER]]> http://www.dslreports.com/forum/remark,20263001 Tue, 01 Apr 2008 11:42:00 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20263243 anon : Hughesnet biggie:

Ellen Martz
Sr. Director, Customer Service
executivecustomercare@hughes.net]]> http://www.dslreports.com/forum/remark,20263243 Tue, 01 Apr 2008 11:36:12 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20237650 anon : Yep! Having the same exact problems as everyone else. Speed has degraded during the past few weeks and tech support is useless. I get the "do speed tests for 3 days" routine; did that, called again and was told I needed to do speed tests AGAIN for 3 days during the "peak hours" and non peak hours (5 pm- 2 am Eastern is peak). I was told today that if I do the speed test again for 3 MORE days and it doesn't help then next time I can speak with "advanced support". Sounds like the run around to me.]]> http://www.dslreports.com/forum/remark,20237650 Thu, 27 Mar 2008 20:10:14 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20226401 Tomcatt1 : Here we go again! I call and complain and it 'magically' gets better, for about two weeks. Now it's back in the dumps! And it's the same as lots of other folks, the switch is flipped at midnight and we get our speed back.

I could understand normal usage causing speeds to go down and fluctuate, but I don't think there is any doubt that they are throttling us, and I don't think it's right!
--
DW7000 Pro Plan | 2 Watt X-mit | Wired/Wireless Network w/ Linksys WRT54GL

]]> http://www.dslreports.com/forum/remark,20226401 Wed, 26 Mar 2008 00:14:56 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20221256 Randy L : If your going to go wireless get Nextel, they have a plan which uses Verizon towers but has no limit on download... speeds vary depending on location of tower, terrain etc but they tend to be 300kbs+... if you look sometimes you can get trial periods so you can test it without being bound by a agreement.]]> http://www.dslreports.com/forum/remark,20221256 Tue, 25 Mar 2008 07:34:51 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20220598 dmp : I posted this in another posting, but thought it would be helpful here, too, so forgive the duplicate post:

Well, I've really had it.

To make me go to the Better Business Bureau for the first time in my life took some doing, but that's where I finally went. It is ridiculous to pay $69.99 per month for something that works only a few hours per day. As bad as hughesnet has been (direcway in the old days), it just is not working any longer for me -- dialup would be faster and I'm paying $69.99 on a new contract I'm STUCK with so I could get a 7000 modem for this????

Anyway, if your system isn't working here is the link I used to go to the BBB to complain. This should be the link needed no matter what state you are in. This is the link for state hughesnet is located in and the one you need.

»www.dc.bbb.org/commoncomplaint.h···00009864
--
7000S-RoofMount/ Dell1.8P4-WinXP/ SP2-IE7x-2GBRAM/ LCCU-ProxyOFF/ SatMex5-1270MHz/ 3networked-Switch

EDIT: Oh, and don't worry about that first page that asks about people contacted, etc. just click NEXT and fill out the form if you haven't called in before.]]> http://www.dslreports.com/forum/remark,20220598 Tue, 25 Mar 2008 00:32:18 EDT Hughesnet is a rip-off http://www.dslreports.com/forum/remark,20218927 anon : Hughesnet URL: www.myhughesnet.com advertisises to offer "superfast" internet access but after 10 months of service we actually get slower than our old dialup connection. I have called hughsnet several times (case # 13679728) they always give the same answer that they are working on the problem and there is nothing they can do. They refuse to let me out of the 24 month contract. Their web-site claims that during peak hours a 1024kbps connection (HOME-PLUS plan) will typically be slower 650 kbps to 750 kbps. I run a speed test everyday and our runs between 9 kbps to 40 kbps - much slower than a typical 56 kbps modem. They are advertising false claims and refuse to make it right with their customers. THIS IS CLEARLY FRAUD.

»go.gethughesnet.com/HUGHES/Rooms···0E66D0]]]]> http://www.dslreports.com/forum/remark,20218927 Mon, 24 Mar 2008 19:09:19 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20216116 hugheshostag : Just an idea:

I wonder what would happen if a newspaper say The Wall Street Journal suddenly received letters complaining about overselling capacity and unhappy customers complaining of fraud? You think investors might get nervous and bail? As someone said earlier Hughes is big with deep pockets and they think they are above the law, the best thing to do is to get this into the court of public opinion. Anyone interested?]]> http://www.dslreports.com/forum/remark,20216116 Mon, 24 Mar 2008 10:11:46 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20214584 anon : I am filing with the BBB in Washington DC. First I am Contacting Hughesnet HQ here: »www.hughes.com/HUGHES/Rooms/Disp···2F8FD1]]
Then after speaking to someone and informing them of the complaint I will file it here:
»www.dc.bbb.org/commoncomplaint.h···00009864
I encourage all Hughesnet customers experiencing the same bandwidth problems to do so as well.]]> http://www.dslreports.com/forum/remark,20214584 Sun, 23 Mar 2008 22:30:14 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20210063 or270 : I took a couple of weeks to answer my BBB complaint, I did get most of my problems taking care of.
--
HN7000S/G3C 95W 1120/.98 2 watt/Sig 79/ProPlus
]]> http://www.dslreports.com/forum/remark,20210063 Sat, 22 Mar 2008 22:50:09 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20210027 Kashmere : today i filed with bbb and im looking into isdn this isnt worth my agravation lol]]> http://www.dslreports.com/forum/remark,20210027 Sat, 22 Mar 2008 22:38:50 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20208976 BigMattock : I re-installed XP on 2 systems, downloaded SP2 and updates. Then got hit with FAP, and no internet for 24 hours. Not even usable AT ALL. What is the actual trigger for FAP??? So much in 24 hours? So much in a set time? Does Hughes even know themselves? I do know that once you hit that trigger, you can forget about internet. At one time, it was a bucket, but now it seems like a bucket that if you completely empty it, you can't take any out for 24 hours. While it fills completely in 6 hours, the rest is lost. How does this compare to 5 gigs per month on Verizon? How does VZW control the 5 gig limit?
--
HNS 7000S|G4R_1250MHz|ver. 5.6.1.19|Sig Strength: 79|Athlon X2 4200|WinXP Pro|WiFi Network]]> http://www.dslreports.com/forum/remark,20208976 Sat, 22 Mar 2008 18:47:05 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20193683 anon : Well it is def. not my computer. I've been running speed test on the hughesnet site and right at midnight look what happened.

March 20th, 12:04AM - 738/149 kbps
March 19th, 11:54PM - 82/311 kbps
March 19th, 11:11PM - 74/78 kbps
March 19th, 10:38PM - 80/253 kbps
March 19th, 08:52PM - 76/138 kbps
March 19th, 08:48PM - 81/106 kbps

Does something reset? ]]> http://www.dslreports.com/forum/remark,20193683 Thu, 20 Mar 2008 00:09:46 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20193399 anon : Wow! I thought I was the only one. I live in the Tampa FL area and have been a Direcway/Hugehsnet customer for many years. About 1 ½ ago I upgraded to the HN7000S and was very happy. About 2 weeks ago I did get a backdoor style virus but my Spyware Doctor was able to remove it. However my browsing speeds have been terrible for about 2 months and getting slower. I have tried about everything from running the LAN configuration tool many times, making sure the proxy settings are correct, etc. Speeds are anywhere from 50-99kbps during the daytime hours from 10:00am until 1:00am. Then like a miracle speeds instantly go up to over 1000kbps and will run that way until about 10:00am the next day. I just got off the phone with Kathleen from customer support and was told the modem was working fine and to do at least 3-4 speed checks a day for 3 days. NICE! I keep running anti-virus and spyware stuff to no avail so tonight I am not going to change anything on my system and see if speeds magically go up in the middle of the night. This Sucks especially for the price of this service. ]]> http://www.dslreports.com/forum/remark,20193399 Wed, 19 Mar 2008 23:00:13 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20188292 RLQUICK : I have the pro plan (SUCKER!) and have been on the phone weekly about the service being so slow, ranging from 18 to 80 today, about average after 12 noon, from midnight till 10 am, I feel lucky to run around 750.
IF ANYONE comes up with some kind of plan to get the message to Hughesnet, IN A LOUD VOICE, let me know, I am willing to help out. I will probably be sending a complaint to Maryland (I am in North texas) ]]> http://www.dslreports.com/forum/remark,20188292 Tue, 18 Mar 2008 23:12:54 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20186710 Liberty :

said by jefflaur

:

My compaints got me an inviation to be a "beta tester" for the new KA band service..which "might" be fine until they oversell that.

Please keep us posted as to your Ka system experience, once it is up and running!!!
Are you going with same plan as now?

I happened to stop by distributor recently on a day they were having an unannounced Ka training session and I became a fly on the wall
2.5 hours of Poetry-in-Motion it was not
kinks kinks and more kinks]]> http://www.dslreports.com/forum/remark,20186710 Tue, 18 Mar 2008 18:27:19 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20185538 anon : Located in Western NY
I had the Home plan for more than 3 years. All was fine. DL speeds were close to 700 most of the time. Jan 08 dropped to about 100 between 4pm and midnight. After midnight back to 700. These changes were step functions and repeatable day after day. After getting nowhere with tech support I filed complaints with MD BBB and MD OAG. BBB responded first. I have now been dealing with executive customer support in the office of the president. Have received 1 month credit plus an upgrade to Proplan for 3 months at Home plan price. DL speeds now at about 850 around the clock. Although I'm happy with the speed I have but so far refused to close out the BBB complaint until I can get Hughes to explain why I had a problem and what they are doing to correct it. Now they are offering me the newest modem free without a service commitment. I would like to go back to the Home plan once my 3 months of discounted Pro plan is up but I'm trying to get some answers before I try that. FILE WITH THE BBB AND OAG AND KEEP WORKING HUGHES. DON"T ACCEPT SIMPLE ANSWERS OR CLOSE OUT COMPLAINT EASILY.]]> http://www.dslreports.com/forum/remark,20185538 Tue, 18 Mar 2008 14:35:40 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20180834 randyvsatus :

said by jefflaur

:

..... this morning we got a whopping 93kbps down. And I WAS happy with this system for years..something has certainly happened that is not good.

I would guess HNS hasn't leased a single new ku band transponder in a few months.....in anticipation of Spaceway. I would also guess they plan to put all new customers on Spaceway and let "churn" fix the problems on the ku birds they still have leases on. It might take 4 mo. or more for this issue to go away....just a guess.
--
1.2M Dish |4 watt|iDirect|||Qwest DSL|7168 / 896 Kbps]]> http://www.dslreports.com/forum/remark,20180834 Mon, 17 Mar 2008 18:33:38 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20178238 jefflaur : We have the HIGH PRICED SREAD..Business Internet plan..No better for 200 bucks a month!! It has become so slow that it is now barely useable. My compaints got me an inviation to be a "beta tester" for the new KA band service..which "might" be fine until they oversell that. BUT...

The "local" installer they picked was 4 hours from here. They called to set a date for the install. I agreed and set a date. Then they called to tell me that the installer could not make it on that date (after I juggled my day around to accomodate) so they set another daye of tday (3/17). Last Friday they called to say that there are some "defective" parts tyhat had to be returned and reprogrammed by Hughesnet, and that they could come out later in the week. Can't do that so we set another date for a week from Thursday. We'll see.

Biggest issue here is overall performance. It is really bad just like the rest of you guys. this morning we got a whopping 93kbps down. And I WAS happy with this system for years..something has certainly happened that is not good.]]> http://www.dslreports.com/forum/remark,20178238 Mon, 17 Mar 2008 10:40:04 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20173675 anon : I have spent hours talking to them too... they twirl you in circles till your either sick of arguing or are fully confused.
First they tell me to do speed tests all day long and then send them the average(which happened to be(1ookbs peak and generally 50kbs), at which time they break the news that you must have a virus... (rolls eyes) I have been on the internet since dial-up was the fad, I just wish one of these techs had a tenth of the knowledge I have...

I was told by a rep that if you have average speeds of under 300kbs(you need to do multiple tests and average the scores) then they have to do something... so far that was a lie.

A class action sounds like the only way to go but it must be done right or they will use their money and power to knock it apart. there was a guy on the internet, a net lawyer who specialized in these types of cases... but not sure what is name is. I wouldn't know where to start personally so hoping someone a little more legally minded can start this process...
Lets sue for 5 billion and put the money into servicing all their previous clients with BPL access... :P

if anyone is working on this please keep us updated.]]> http://www.dslreports.com/forum/remark,20173675 Sun, 16 Mar 2008 11:57:12 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20173385 Opalstar : It seems like alot of problems started for everyone in March ...
I and alot of others have posted on »www.ripoffreport.com .. there is 9 pages of complaints there and dissatisfaction with hughesnet. If we get enough people to speak up we will have a good class action law suit against this fraudulent company .. go there and have your say about the way these people treat their customers.]]> http://www.dslreports.com/forum/remark,20173385 Sun, 16 Mar 2008 10:58:24 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20172772 anon : I'm posting anonomously for now. But something has to be done. .. I got off the phone with Advanced Tech today with some sad news. Been having speed problems (IA6/1216) for a few days. Actually, speeds have been decaying for some time now.

Anyways, after being on the phone for over 6 hours over the past 3 days, all I can say is this. According to the "Supervisor" on duty at the time I called advanced tech, they are fully aware that overcrowding is taking place. He told me that "engineers" are working on the problem, and to be patient. When asked how the engineers are supposed to "fix" the overcrowding issue, he was silent.

I also let him listen to a HughesNet commercial, to which he responded, "you will note they said speeds 'up to'" blah, blah. My response was .. (well, I didn't quite "lose it"), but I said, "my 50-70kbps down is a far cry from what's being advertised." .. and I went on and on and on.

Then he offered to "allow" me to change transponders, but with a warning that it may not be any better, indeed maybe worse. He said that there was no way for a gateway change since IA6/1216 is "locked" .. meaning no more customers can be placed on that transponder. If I vacated, there was no returning.

They are "overselling", and for those who have yet to experience problems, it's only a matter of time. Will the problem(s) be alleviated when Spaceway 3 becomes operational? I sort of doubt it. There may be those who wish to go the Spaceway 3 route to get better speeds, but it will be at a cost. As for voluntarily moving people there .. probably not. Unless their lease for a "current" transponder is up for renewal..perhaps that would be the incentive for them to do something on a voluntary or semi-voluntary basis.

Now, I'm not a lawyer, but it appears to me, from their advertising (both television and internet), and what many (and a mounting number) of subscribers are experiencing with slow speeds, there should be grounds for a class action lawsuit. The words "misleading" and "unethical" come to mind in their business "practices."

HughesNet's big. With even bigger and deeper pockets. The mere mention of any sort of lawsuit would only make them smile. They feel themselves "untouchable." Is there anyone out there with any ideas. A "reasonable" settlement would be a voluntary move of subscribers to Spacenet 3 when operational. For those who have blockage to Spacenet 3, transponders would continue to be leased on various satellites, as others are migrated over, at no cost.

As I type this at near 3am, my speeds are Great. My last speedtest (HughesNet speedtest) was 1266/199. However, that's going to change dramatically in a few hours .. starting about 7am eastern. By tomorrow 2pm-Midnight mountain, speeds will be in the proverbial toilet.]]> http://www.dslreports.com/forum/remark,20172772 Sun, 16 Mar 2008 05:04:01 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20171668 vobguy :

said by Randy L :

Thanks for any ideas... if anyone else lives in the 13316(camden ny) area please feel free to let me know how your hughesnet is working out

Some of your area is covered by Sprint EVDO mobile broadband - generally a more consistant and nicer internet experience than Hughesnet. You might want to check out this URL

»coverage.sprintpcs.com/IMPACT.js···coverage]]> http://www.dslreports.com/forum/remark,20171668 Sat, 15 Mar 2008 21:49:01 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20171277 Opalstar : Same problems here in southern FL upgraded to pro and the last 2 weeks or so been getting slower and slower. I do believe they oversold their service and now all customers are paying for it. we will be switching back to dialup soon.]]> http://www.dslreports.com/forum/remark,20171277 Sat, 15 Mar 2008 20:15:16 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20169473 zeekstern : Nothing wrong with filing both state and federal. Does anyone have something already written up that you could share with us? The wording and "proof" makes all the difference in the world. If we had something written up, I think more people would file a complaint.

Zeek]]> http://www.dslreports.com/forum/remark,20169473 Sat, 15 Mar 2008 13:12:55 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20144655 Vince_C : Great Idea!

Filing complaints at the state level where Hughes is located will surely help.

Personally, I file at the Federal level...]]> http://www.dslreports.com/forum/remark,20144655 Tue, 11 Mar 2008 03:43:08 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20144556 hugheshostag : FTC is a joke. They just document your complaint. Best thing to do is file a complaint with Maryland Consumer Protection and then follow up with the Attorney General and demand an investigation. ]]> http://www.dslreports.com/forum/remark,20144556 Tue, 11 Mar 2008 02:48:38 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20132830 anon : I think it is about time for a class action case. Hughes net clearly has deceptive advertising practices. They advertise high speed internet with speeds up to certain speeds, but provide no information on typical speeds or expected lowest speeds. Clearly sub-dialup speeds are not the expectation since their advertising encourages us to leave slow dialup speeds and move to Hughes Net. I believe the Federal Trade Commission might be the appropriate agency to file a claim for deceptive advertising practices.

Fred]]> http://www.dslreports.com/forum/remark,20132830 Sat, 08 Mar 2008 20:10:14 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20126584 anon : Yeah I will do that... if everyone that had a complaint did this, I agree they would have to do something cause there is way too many problems here. There is a site I found on the internet(can't remember it now) but there was literally hundreds and hundreds of people complaining.]]> http://www.dslreports.com/forum/remark,20126584 Fri, 07 Mar 2008 15:23:11 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/remark,20125773 hugheshostag : File a complaint with the Maryland Consumer Protection Division, Hughes is a Maryland based company. If everyone having issues would file a complaint with them the numbers would be high enough to force them to launch an investigation. As it is now all of their customers file complaints with their home state and the numbers just get diluted. I'm thinking about writing a letter to the editor of the Wall Street Journal, after all they are a publicly traded company and are putting investors at risk by their deceptive advertising.

»www.oag.state.md.us/Consumer/complaint.htm]]> http://www.dslreports.com/forum/remark,20125773 Fri, 07 Mar 2008 13:09:39 EDT [DW7000] Hughesnet getting worse and worse... anyway to stop it? http://www.dslreports.com/forum/remark,20125673 anon : When we first got Hughesnet it had its problems such as crap customer support, downtimes due to "web accelerator" and other nonesense but we didn't complain much, we were averaging 700kb/s down and about 128 up... since then we upgraded to the 1mb/s (pro)plan... but in the pat 6 months it has gotten so bad, we are now averaging 100kbs on a good day and sometimes as bad as 50-70kb/s down. This is not acceptable... there should be an FCC law against them being able to oversell there sats so highly... what can I do to get them to fix the problem and give us back a reasonable speed? They said if we averaged under 300kbs they would do something(so far they haven't)

Thanks for any ideas... if anyone else lives in the 13316(camden ny) area please feel free to let me know how your hughesnet is working out]]> http://www.dslreports.com/forum/remark,20125673 Fri, 07 Mar 2008 12:54:52 EDT