Topic '[DW7000] Hughesnet getting worse and worse... anyway to stop it?' in forum 'HughesNet Satellite' - dslreports.com http://www.dslreports.com/forum/DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-it-20125673 en Sat, 11 Feb 2012 06:14:44 EDT Sat, 11 Feb 2012 06:14:44 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-21261960 said by thomasg_1:

How can they stay in business..I'll never know. They stay in business because there are folks like us who have no other choice than to use their over-priced 'broadband' service. I bet ya that even Hughes corp women & men don't use this service.
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hn7000s home plan| signal 87 | SatMex5 | 117 West | Vista laptop 3GB ram | XP 1GB ram | Ubuntu Dapper 512MB ram | Firefox only | ZyXEL router]]> http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-21261960 Mon, 13 Oct 2008 22:26:57 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-21259356 I had a problem on friday the 10 of Oct. I was told the the warrenty was up Feb. 26 of 2009. I upgraded on sept of 07.
thats what 15 months. I asked billing what's going on she told me the warrenty is only good as long as the contract.
I asked when is my contract up the said feb 26, 2009.
I asked how much was it to cancel it she said $300.00.
I told her that more than my monthly payments ( I know its not) she said she'll look at my contract. I was on hold for 20 min when she cam back she said my contract was only extended for 5 months. I asked then about the warrenty she said it was still good un the date she provided. I asked her, I thought it was only good until the contract was up.
I got three different responses to this minor thing. Two from the same person! This is not the first time. More like the 6th!! I swear, and this is the minor one! Not one person ( Billing, up-Grades, and tech) know what is policy is. Even in the supervisors I get different responses. How can they stay in business..I'll never know. Sorry didn't log in correclty]]> http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-21259356 Mon, 13 Oct 2008 14:01:34 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-21194803 said by Randy Lac :

I understand satellites and I understand Hughesnet is making billions. They are not losing money and don't try and convince me they are... When a company promises to provide a service of "upto" 1.5mb depending on plan" and delivers a 100kbs connection that is highway robbery... I don't care what you say. Even Hughesnet claims that with my plan they have to fix any problems where the connection is consistently below 300kbs... but they haven't.

@ PlagueX1 - yes we have, there is not much there that is going to help you. Sometimes dumping the turbo page will fix excessive browsing issues but it doesn't effect speeds.
here is my speed test at 7:54pm

:::.. Download Stats ..:::
Download Connection is:: 112 Kbps about 0.1 Mbps (tested with 97 kB)
Download Speed is:: 14 kB/s
Tested From:: »testmy.net/ (Main)
Test Time:: 2008/09/30 - 5:53pm
Bottom Line:: 2X faster than 56K 1MB Download in 73.14 sec
Tested from a 97 kB file and took 7.094 seconds to complete
Download Diagnosis:: May need help : running at only 11.2 % of your hosts average (direcpc.com)
D-Validation Link:: »testmy.net/stats/id-HS72YZ5X0
User Agent:: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648) [!]

i don't like it anymore than you do,but that still don't change the fact that posting in this forum does nothing to change the fact that hughes is very badly oversold their bandwidth,and they are not going to boot customers,or add satts. for a dying service that wont be around in 10 years or less

so the only thing we can do while we wait for dsl,or cable is stop worrying about it and kept using it,or go back to dial up,or just move to a area that has dsl or cable.in which we all know is very hard to do right now.i have been trying sell my house for a year now finally took it off the market till the economy gets better,and i can tell you from experience that hughes is better than dialup.i tried to go back to dialup last year try that and you will crawl back to hughes in a hurry, sorry dude that's just how it is.this is the price we pay for living out of town]]> http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-21194803 Tue, 30 Sep 2008 20:07:14 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-21194456
What does that have to do with Hughesnet?]]> http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-21194456 Tue, 30 Sep 2008 19:01:15 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-21193688 http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-21193688 Tue, 30 Sep 2008 16:41:45 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-21191237 http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-21191237 Tue, 30 Sep 2008 09:44:13 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-21190859
@ PlagueX1 - yes we have, there is not much there that is going to help you. Sometimes dumping the turbo page will fix excessive browsing issues but it doesn't effect speeds.]]> http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-21190859 Tue, 30 Sep 2008 07:47:10 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-21189730 --
Westell ADSL Modem|Linksys WRT54GS Router|1mb DL->356kb UP|
»www.flickr.com/photos/photoplague/]]> http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-21189730 Mon, 29 Sep 2008 22:52:30 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-21182257
There is a daily limit on HughesNet which is not a horrible thing, but not a great thing. Satellite Bandwidth is very expensive and none of you understand that. You expect everything to be like DSL or Cable. Your expectations are too high and you need to appreciate that you do have an option.

If you are not satisfied with your speeds and stuck in a contract, try to get an installer than knows what he is doing and he will find you a satellite that works better than what you are on. Because that is usually the problem or a simple equipment issue. If you are not under contract and still complaining, stop complaining, cancel your service and find another product that you can complain about.

Bottom line, HughesNet is an option for Broadband internet service no matter where you live in the United States. Be thankful that we live in a country that does have options. And yes every corporation has goods and bads. Any company that has thousands of customers are going to have complaints, do research on verizon, sprint, or ATT complaints and see if they are all happy!!! ]]> http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-21182257 Sun, 28 Sep 2008 15:13:31 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-21178793 http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-21178793 Sat, 27 Sep 2008 16:38:09 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-21172653 said by Randy L6:

When we first got Hughesnet it had its problems such as crap customer support, downtimes due to "web accelerator" and other nonesense but we didn't complain much, we were averaging 700kb/s down and about 128 up... since then we upgraded to the 1mb/s (pro)plan... but in the pat 6 months it has gotten so bad, we are now averaging 100kbs on a good day and sometimes as bad as 50-70kb/s down. This is not acceptable... there should be an FCC law against them being able to oversell there sats so highly... what can I do to get them to fix the problem and give us back a reasonable speed? They said if we averaged under 300kbs they would do something(so far they haven't)

Thanks for any ideas... if anyone else lives in the 13316(camden ny) area please feel free to let me know how your hughesnet is working out
is hughes perfect no,but it is much better than dialup if you dont believe it go back to dialup and see for yourself.i tried to go back to dialup,and it really sucks no home network,no talking on the phone,and wont load pages

hughes is not that bad,sure it slows down during peak times,and the fap is way to low,but it is better than your other option yall are not going to change anything with hughes,your just wasting your time they have us,and there is nothing we can do about it,but move,use evdo in which has a worse cap than hughes,and they charge you if you go over on it,or go back to dialup

hughes time will come someday when we all have cable,dsl,ftth,and they will go under,but till that day we will have to put up with it or cancel service with them all the winning in here will not change the fact that we dont have many other options,and will certainly not change satt. broadband because it is so limited on bandwidth its all they can give us surely you cant expect a company to not add more customers,they are going to make there money while they can.we may not ever see that day ,but satt. broadband will not be around forever ]]> http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-21172653 Fri, 26 Sep 2008 12:21:42 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-21168691 I just don't know what I should say.
My service has never been good and we started nov 07 on the 27th.
Now they say I am out of warrenty and my problem won't be fixed unless I pay.

I complained at least once a month but always got a run around.
Most of the time I never understood what the people were saying.

UGH. :(]]> http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-21168691 Thu, 25 Sep 2008 17:40:13 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-21119387 I am not sure I agree with the legal route that "hughesnet sucks", but I guess it is the "American Way".
However, to be fair' he said "like RS&I", with "like" meaning "similar to". I imagine he might mean a company similar to RS&I.
I will be interested to see how this all plays out. One thing for sure...I too have the greatest respect for (most) of the installers who keep Hughesnet operational.
Regards,
Bob]]> http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-21119387 Tue, 16 Sep 2008 13:53:04 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-21117607
If you are going to start something like this you should at least get the basic facts straight.]]> http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-21117607 Tue, 16 Sep 2008 07:28:37 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-21113698 Where do you come up with this nonsense? At about $500 million EACH, you are talking about well over 5 Billion dollars!!! The net worth of HughesNet barely supported sending one of them up.
What on earth are you doing trying to run a gaming/emulation website on satellite internet?

You sound like the classic "I forgot to do any investigation prior to making the purchase" type ...the neon signs were/are there for all to see - Bulletin: SATELLITE INTERNET IS NOT ANY GOOD FOR GAMERS, HEAVY UPLOADERS AND ANY OTHER 'EXTREME' USERS!!
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1.2M Dish |4 watt|iDirect|||Qwest DSL|7168 / 896 Kbps]]> http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-21113698 Mon, 15 Sep 2008 14:46:15 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-21101515 http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-21101515 Fri, 12 Sep 2008 19:27:39 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20833818 My take on this is that Hughes has "oversold" bandwidth something akin to airlines "overbooking" flights. Not being privy to an overview of their system, I would at least state that Hughes' has problems on what I will call the "Backhaul". By this I mean that the "front end", the connection between subscriber and satellite, is working quite well (actually I'm a bit impressed how 1 watt can make it back up to the transponder tens of thousands of miles above the Earth....cellphones are about half that and look at their range....although the parabolic dish antenna really helps (way more gain), I admit).
I regress.....sorry.....

I think the problem is either too much traffic on the satellite, or simply too much traffic on at their ground-station, connecting to the Internet.

I suppose that if the latter was true, by now Hughes would
have fixed it by increasing the "backhaul" capabilities on the ground. The problem I have is that it just seems to look like the latter is the crux of the problem but, as I've stated, I'm not privy to their internal networking architecture.

Anyway, I have spoken with, and emailed David Leezon of RS&I, the distributor and top of fulfillment for Hughesnet in the "Great Lakes" region. I at first asked for his help, but he was "out of town" and promised to get back to me. After waiting to see if the service improved, I emailed him as a courtesy advance notice of my plan to fix this for everyone......
My plan:
I'm married to a lawyer, so it will cost me next to nothing to get everyone in paper.....
I intend on publishing small classified ads in rural newspapers nationwide seeking unhappy Hughesnet subscribers.
Once I get enough verifiable complaints, then we get a judge to agree to a class-action suit against Hughes.
I feel that will be easy given the number of subscribers, and the fact that so many schoolchildren are at a considerable disadvantage compared to children with a reliable connection. This is the true impetus driving me here.....the kids. When I first subscribed to Hughesnet, I was actually pleased with the "latency" issue (time from earth to satellite and back) thinking that it created a scenario that allowed the kids to be at par with their internet access for educational and social contact, but would find online gaming practically impossible.

Hughes recently has rolled out HN9000, which is a "spot beam" system. I feel that is must be their answer to a possible satellite bandwidth issue with 7000 and 6000 systems.

All the above aside, I suggest you contact your regional distributor/fulfillment provider. Start with »www.rsiinc.com......if RS&I don't have your account, then they will be more than happy to turn you over to the provider in your locale....

One thing about the installation/service bit.......
Hughes contracts with someone like RS&I for the region.
then......
RS&I contracts with someone like Guardian in a local area (mine being central KY)
then......
Guardian finally contracts with the guy that actually does the work, and he gets a flat $50.00 per call.......is paying $4.00 / gall on for fuel to drive a truck to help you out.

I know this because attended Hughesnet certification class, and decided to stay out of the fray. God Bless the guy that comes to your house, he's the only one that actually works for a living.....and he really cares about you.

Post your complaints on ripoffreport dot com and I will be filing some paper on Hughes, and their distributors if they try to stonewall us on this......]]> http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20833818 Tue, 22 Jul 2008 21:56:38 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20780882
Transmit Path: Satellite
Outroute: Primary
Longitude: 117 West
Receive Frequency: 990 MHz
Receive Symbol Rate: 30 Msps
Receive Polarization: Vertical
Transmit Polarization: Horizontal
22KHz Tone: Off
Router Address: 66.82.24.173 ]]> http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20780882 Sat, 12 Jul 2008 15:04:13 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20777877
I was only stating the obvious that it is getting worse and will continue to do so unless proper action is taken and people use every resource available at their disposal, or else Hughesnet will continue to walk all over it's subscribers and will continue to make things worse by purposely overcrowding the system while long time subscribers are the ones that ultimately suffer.

Perhaps net neutrality might be the final answer to this madness.

Yes it is getting ridiculous and I shouldn't be silenced for stating that. I should be allowed to express that and inform others. I currently run a website and it is extremely difficult with this 4PM - 12AM throttling nonsense Hughesnet is pulling. Even a small 130 kb FTP upload chokes whenever this 4PM - 12AM throttling is in effect. You can easily see why I'm getting so ticked, especially since me and my father need it running top notch for online courses through our local college since we are a bit far away from the college now than our previous address.

If it gets to the boiling point make a complaint to the FCC, since the FCC is now going after Comcast for wrongfully throttling traffic and not upgrading it's infrastructure. Yes satellite is a more difficult infrastructure to upgrade than normal terrestrial broadband, but there is no excuse not to especially since we throw so much money away to Hughes in service fees, equipment fees, fees for small things you get free with normal broadband, cancellation fees etc......

Hughes has more than enough money to launch 10 - 20 satellites or more if they actually felt like it, but our money seems to make better toilet paper than being used for what it should and applied towards something that was/is actually useful or beneficial.

If need be, use your local Congress, Attorney General, Legislators, Federal Trade Commission, Better Business Bureau, FCC to your advantage, maybe then we might see the light at the end of the tunnel.

*Expects this too to be deleted soon* Meh. :p
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My legal gaming/emulation website:

»www.xtemu.com]]> http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20777877 Fri, 11 Jul 2008 21:16:47 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20768003
During my many calls to them the last 11 days, they promised me tons of things they never did, but during one, I got someone who seems to have been honest. He told me (Jay was his name) that HughesNet has been getting way more customers then they have room for, and overloading their satellites. That is the reason my browsing has gone down to almost dial up speeds normally (off peak). He also said there are a ton of unhappy customers and have heard rumors of much bigger problems. He said they are in the process of procuring more satellites, and will start putting new customers on those. I said well, then that won't help me because they'll just keep me with everyone else on the clogged ones.

Any class action suits PLEASE count me in!!! Meanwhile, does anyone know of a decent provider that will cover San Diego inland mountain areas, wildfire country??]]> http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20768003 Thu, 10 Jul 2008 01:17:39 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20766337
I realize that for some the problem lies with either a poor install, failing equipment or simply a very poor gateway assignment which is overloaded. I guess they hope that with spaceway that accounts will start to migrate over perhaps easing the crunch a little.

We all have our own experiences and most folks are not having the problems that you are having here. It seems like they are because almsot everyone on this thread is being throttled and slowed down so it seems like a widespread problem. Yet, for the most part only the people that have trouble are on this website and here looking for answers.

I've never had a real problem with the system and except for the FAP change last year I have never fapped out or hand unreasonable slowdowns that were not explained because of peak times. My performace is rock solid and I don't come near to pushing the download limits. As a matter of fact it's past 7pm eastern time and were in the peak and I'm getting.....

quote:
:::.. Download Stats ..:::
Download Connection is:: 961 Kbps about 1 Mbps (tested with 1544 kB)
Download Speed is:: 117 kB/s
Tested From:: »testmy.net/ (Main)
Test Time:: 2008/07/09 - 5:08pm
Bottom Line:: 17X faster than 56K 1MB Download in 8.75 sec
Tested from a 1544 kB file and took 13.157 seconds to complete
Download Diagnosis:: 90% + Okay : running at 94.68 % of your hosts average (direcpc.com)
D-Validation Link:: »testmy.net/stats/id-MJ7B2UXO6
User Agent:: Opera/9.51 (Windows NT 5.1; U; en) [!]


I'm on Pro with 1000 kbps download speed an as you can see I'm almost getting that in prime time. Off peak I get 1100 or greater. So while I can understand why some are grumpy about the system at the same time many more are pleased and the system is performing as promised.
--
HN7000S IA-8 1270 / 8-PSK 3/4 (14) / Router:67.142.140.95 /.74 1 watt / Pro / Pentium 3.2ghz, 1gb ram /Dual Boot WinXP Pro/LinxuS / Firefox 2.0.0.12 / www.bigbaywx.com]]> http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20766337 Wed, 09 Jul 2008 19:11:57 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20754063
North American Division
Hughes Network Systems, LLC
11717 Exploration Lane
Germantown, MD 20876
301-428-7083
mcook@hns.com

»www.reachtospace.org/show_info.php?p=mc]]> http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20754063 Mon, 07 Jul 2008 16:22:13 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20750647
When I talk to Ashley in India, she says that is acceptable....because on the website it says up to 1200 kbs. The key words are up to...so 0 is acceptable as far as they are concerned.

I also signed up for a technical service plan, but she says that I will still have to pay for service call.

As far I am concerned, Hughes are a bunch of crooks. The mislead and lie about their service offerings. The tech support in India is just as bad. I hope they get dragged into a class action suit because they are stealing people's money and lying about the services they perform.]]> http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20750647 Sun, 06 Jul 2008 21:09:41 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20677849 http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20677849 Sat, 21 Jun 2008 16:10:57 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20676694 http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20676694 Sat, 21 Jun 2008 10:16:17 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20665247 http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20665247 Wed, 18 Jun 2008 23:29:43 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20664808 Starting at 1pm and running till 9pm speeds are sub dialup.
From 9pm till 1pm the next day speeds range 300k to 7ook down and 125 up.
Tech support ran me in circles but got to level 4 support and was told that everything was working normal. All equipment was in good working order.
When I couldn't get on line they sent a tech out to fix.
It was there problem and I was on line before the tech could arrive. The tech upgraded the modem to the HN7000S but still have very poor speed.
To me it's like at 1pm they turn the speed off,like turning off a light, and then at 9pm turn the light back on.
Never full speed like when I first got the satellite speeds were 750 up since I have the pro plus plan.
with so many people on line instead of getting more bandwidth they just take it away from us and give it to others, as if it's ok with us.
Anyone have the link to the Maryland Consumer Protection?]]> http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20664808 Wed, 18 Jun 2008 22:12:45 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20664724 http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20664724 Wed, 18 Jun 2008 21:58:50 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20653976 --
DW7000 Pro Plan | 2 Watt X-mit | Wired/Wireless Network w/ Linksys WRT54GL]]> http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20653976 Mon, 16 Jun 2008 23:18:21 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20653556
I had had enough even as far back as 2001. I had to chime in on this thread because only you people know what I've been through.

It's hard to complain since there's no alternative. YET.

And I came to this forum because of the lousy service.

And I don't even bother anymore, hardly. It really is like the phrase "quiet desparation". I can hardly think of another part of my life that is so crappy.

I suggested a class action suit many years ago. I'd love to see it happen. ]]> http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20653556 Mon, 16 Jun 2008 22:01:14 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20653368
PS, only took them 20 minutes to sever my connection :-)

--
DW7000 Pro Plan | 2 Watt X-mit | Wired/Wireless Network w/ Linksys WRT54GL]]> http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20653368 Mon, 16 Jun 2008 21:19:08 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20626556
Let's see what happens.]]> http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20626556 Wed, 11 Jun 2008 12:08:07 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20583826
I have been a subscriber for two years. For the first four months it was a major hassle and headache. Then they finally got it dialed in and I enjoyed relatively decent service for two years, with speeds averaging 900+ Down/190+ Up.

Until two weeks ago. My Download speeds are fine. My upload speeds suck again.

After waiting for Level 4 Tech Support to call back, (I told them to call after 6pm - they called at 11am and left a message that they could find nothing wrong)

I just got off the phone with Michael at (866)819-0165 (you need a PIN number to get thru) he said that the Engineers at Level 4 closed my case because I had speed test that was within acceptable limits (yeah, at 12 am in the middle of the night). So they closed my case because of their "Speed Disclaimer."

"Michael" stated that I had to write to the corporate offices at this stage. That it was my only recourse at this point. And I never had the chance to talk to an engineer.

Anyway, I signed up for the Service plan and will have to wait until the 22nd to invoke it (service copay of 29.95).

I am going to call the Hughesnet corporate offices at (301)601-7224 (found the number thru WHOIS Domain search)

Also have another number I found in SEDC records ( »www.secinfo.com/d11MXs.vA1d.f.htm ) 301-428-5500
___________________________________

I just called the 301-428-5500 (option #6, then Option O for the operator). The operator transferred me to "Executive Customer Care" (I feel special). The lady I spoke to (I'll hold back her name for now) said that they will do is move me to another frequency (need not be present to win) hopefully before Friday, then I will need to run some speed test to see if my upload speeds improve.

I will keep y'all posted. But personally, I don't think it will help.

Robert Brady
Palmdale, CA

»www.avwebnet.com
»www.supersaunasuits.com
Diagnostics ···2008.pdf
Last24Hours-···ning.pdf
LastHour_7.3···3008.pdf
]]> http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20583826 Tue, 03 Jun 2008 15:04:39 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20494445
You say they put you on a new sat. My prediction is that it will work well for about a month before speeds start to deteriorate, the time it takes for you to build up a user history on your new sat/gateway. I believe that without a change in usage patterns, good times won't last. I might be wrong, but so far haven't seen any posts to convince me otherwise.

Be advised that there is also the possibility you will be throttled for behavior outside the 9-12. Aframe reported that he was throttled during the 4-12 peak following several weeks of heavy use of the FAP FREE time. His speeds returned to normal two weeks after stopping this usage pattern. I haven't yet tested high RATES of download. I typically stream video at low to moderate bit rates. There are still a lot of variables to test in my little experiment.

"My Own Personal FAP"

Home Plan, 117W, 1090MHz, Router Address: 66.82.156.169]]> http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20494445 Fri, 16 May 2008 17:00:31 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20494077 http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20494077 Fri, 16 May 2008 16:00:24 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20494026
When I filed my BBB complaint(after months of doing the level 1 through level 4 stall tactics), someone in the ECC dept at HN called me and was almost magically able to get my system working again.

When it came time that I then had to reply back to the BBB on whether the problem was solved, my system magically stopped working again about a week after the BBB complaint was closed.

Whew, thank goodness that I was then lucky enough to have access to Sprint EVDO.
--
ex Hughesnet customer - thank goodness!]]> http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20494026 Fri, 16 May 2008 15:48:45 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20493967
Sure not getting what we pay for.

DeputyDawg
--
I have not failed. I have only found 10,000 ways that do not work.

Hughes HN7000S G4R, 1230. 4.2.1.10, Intel Pent4, 4GHz, 504kb RAM, WinXPPro, 2 clients WinXP via switch]]> http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20493967 Fri, 16 May 2008 15:37:37 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20493787
Your theory re: 4-12 throttling is intriguing inasmuch as it certainly agrees with my experience! My slowness started about New Years and it was clearly between the hours of 4 p.m. and midnight !! I started with tech support on 1/23/08 and put up with an enormous amount of b.s. until I started reading this forum which advised me to use Executive Customer Care. They sent out a free tech today to set me up with a new satellite and gave me two months' free service. The early readings are good but it is not yet 4 p.m. and I will have to see if this arrangement lasts. Personally I doubt it.

Anyway, are you saying that if I control my usage with stock streaming prices and playback of video between 9 a.m. and 4 p.m. that I might have less throttling during the evening hours? I do have a tendency to leave that streaming service on wall to wall instead of periodic checks.

Thanks for your input - I appreciate your sharing your information a lot!

N-]]> http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20493787 Fri, 16 May 2008 15:05:51 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20493216 http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20493216 Fri, 16 May 2008 13:24:55 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20492960 said by MMS747 :

If you can, by all means keep both running for a while. Even when I was throttled, my connection worked great outside the 4-12. Fortunately I'm also able to work around the 4-12 peak. And even during the peak, 80-100kbps is good enough for my work needs. Are you saying 80-100 kilobits per sec or kilobytes per sec ?

/Frank/
--
HN7000s/.98m/2w,Sm office,Horizon 1,127west,1110,version5.6.1.19,XP Pro,Linksys WRT150N]]> http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20492960 Fri, 16 May 2008 12:41:03 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20492765
You mention you were gone for a week, and that when you came back your connection was no better. Based on what I and others have experienced, the minimum time for a throttle to free up appears to be about two weeks.]]> http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20492765 Fri, 16 May 2008 12:08:35 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20491546 I'll tell you what is stupid... Hughes advertises that there service is perfect for businesses... well let me tell you something, the other day we got fapped and we did absolutely NO downloading at all... all we did was regular browsing, I admit we had 4 computers running simultaneously but I still don't think you should EVER get fap when your only browsing and believe me if they wanted to they could fix that...

ASs much as we are sick of hughes we are afraid of trying verizon evdo for fear it won't be any better and being stuck with another contract... I have heard many good things so I am almost sure even if the speeds were only 500kbs as long as the latency wasn't that bad(150-200 ms) then it would be fine... of course I don't like the idea of being limited to 5gb per month either... sprint supposedly doesn't do that but there coverage map doesn't seem to cover us.]]> http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20491546 Fri, 16 May 2008 07:36:46 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20490987 http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20490987 Fri, 16 May 2008 01:03:13 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20490654
"My Own Personal FAP"

Home Plan, 117W, 1090MHz, Router Address: 66.82.156.169]]> http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20490654 Thu, 15 May 2008 23:45:28 EDT Re: [DW7000] Hughesnet getting worse and worse... anyway to stop http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20490330 http://www.dslreports.com/forum/Re-DW7000-Hughesnet-getting-worse-and-worse-anyway-to-stop-20490330 Thu, 15 May 2008 22:40:55 EDT