1 edit | comcast releases users from contracts After COMCAST misrepresented thier "business class" service to us, and after 5 technician visits, they acknowledged that traffic shaping was preventing acceptable performance on the line and released us from the contract. The following is the email we received from the COMCAST account manager.
"Dear Julia,
Per our conference all today with XDF and Comcast Field Superivor [name removed], I’ve added a permanent note to your account stating that you will not be held to the 12mth agreement as Comcast was unable to meet your needs for Internet service.
See print screen below of notes.
Thank you.
Gloria ******
Comcast Business Services
Toll Free: 800 830-2457, Ext. 63***
Direct 603 665-3***
Fax: 866 509-3982
Gloria_****@cable.comcast.com
Billing/Technical: 888 737-8361
"
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Mod Note: Name removed --kc |
