|reply to funchords |
Re: Comcast and JD Powers come to Houston
The discussions were led by JD Powers but this wasn't your average blind forum. This I think was Comcasts attempt to find out what problems they were facing here in the Houston area.
The format was broken down into several customer service areas and we were asked to comment on our own experiences in each of the areas.
I know the type of survey your referring to were you are sure someone is standing behind that 2way mirror or there is a camera in the room. I found this one more satisfying knowing that the people that can fix the problems were right there in the room taking notes.