need_clue
@charter.com
| reply to Matt
Re: Call Centers Suck
I agree. But this story does not break and real news of what it's like to work in a call center. It's been that way for years. I really can't stand when people who work in call centers b1tch and moan so much. Don't like it? Go something else. Problem is, many of these people aren't cut out to do much more. |
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TScheisskopf
World News Trust
join:2005-02-13
Belvidere, NJ
 ·Sprint Broadband D..
| Perhaps they complain because they know that these are bullshit metrics to create bullshit reasons for very real employment terminations.
Nobody likes being forced to be a drone.
So share with us: are your "insights" based upon personal experience working in a call center, supervising in a call center, managing a call center or centers, or did you just read something about call centers on teh intertubes and thus, can opine at length? |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA | reply to need_clue
Call centers are driven purely by metrics and deliverables. There's little technical advice that isn't scripted in a call center.
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Canada = Hollywood North |
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