jhacker
join:2001-12-11
Peoria, IL
 ·Comcast
 ·Vonage
·Comcast Digital Vo..
| reply to Matt
Re: Call Centers Suck
For about nine months, I worked at a call center that did tech support for wireless internet in hotels. We were given free rein pretty much to do whatever it took to get the customer's connection working. If the customer had to call back due to our lack of diligence, it did count against us. However, most of us did such a good job that it was seldom an issue. There were few metrics to meet which was good, since we were expected to stay on the line even if a customer had to reboot their computer. About the only time we were required to terminate the call was for failure of the customer's equipment; e.g., a NIC failure. I thoroughly enjoyed my 9 months there even though the pay was low. Unfortunately due to a bad buyout, the company has filed for bankruptcy and is looking to outsource.  |
