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Forums » US Cable Support » Charter HSI/CATV » [Speed Issues] 35147 - Chelsea Alabama Packet Loss
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[Other] Charter sold local franchise to Avenue Broadband? »
« [Email/WebMail] Can somebody explain these emails?  
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pbarrow
Premium
join:2003-09-16
Montgomery, AL

reply to TPoise
Re: [Speed Issues] 35147 - Chelsea Alabama Packet Loss

Ping your CMTS and if you are getting timeouts and packet loss then try giong to your local office and complaining - if they wo't come out cna check it out then call in a Corporate Excalation.
You maybe have a flaky Tap or some other cable plant problem (if the packet loss is on the CMTS).
That has been one of the intermittent problems I've nad for 2 years and Im on my 2nd Corporate Escaltion now and they just replaced the Tap outside my apartment last week and that helped one (some) of my problems.
By the way - my siganls were always "within spec" also. So that doesn't necessarily mean squat.
Forums » US Cable Support » Charter HSI/CATV[Other] Charter sold local franchise to Avenue Broadband? »
« [Email/WebMail] Can somebody explain these emails?  


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