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Forums » Verizon Support Rep's Tale From The Inside » Call Centers Suck
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calls with customer service hell = job hell = name your own »
« Call Centers Suck^H^H^Hick  
AuthorAll Replies


C0deZer0
Oc'D To Rhythm And Police
Premium
join:2001-10-03
Davenport, FL
·Verizon FIOS

reply to Matt
Re: Call Centers Suck

said by Matt See Profile :

This is why, even at IBM where I worked, true technical people don't last in a call center environment. It's all about the numbers, not about the quality.
Perhaps we should just replace all the accountants with some excel scripts. After all, all they ever deal with are the numbers.

The fact that support jobs like this were essentially cannibalized while all the bean counters got to keep theirs is probably one reason I have a special resentment towards the lot of 'em.
to forum · permalink · · 2008-03-13 11:07:16 · Reply to this
Forums » Verizon Support Rep's Tale From The Insidecalls with customer service hell = job hell = name your own »
« Call Centers Suck^H^H^Hick  

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