mbruno
join:2003-07-03
Fruitland, MD
 ·Comcast
|  [CDV] CDV install
Greeting All,
I have a question about Comcast's CDV install. As some of you may all ready know Comcast runs specials like any other company does and the one I am having installed is the double play for the Phone and Cable TV. My question is this, I have DSL for internet and Vonage for my current VOIP provider.
1.) When should I cancel the Vonage number so that I don't use my current phone number when Comcast CDV goes live.
2.) Since I am not getting the Internet feed from Comcast and I am keeping my DSL. Comcast shouldn't have to mess with my phone wires right? Shouldn't they be able to just plug the phone into the back of the adapter and the other end into the coax outlet?
3.) What type of adapter would I get from them since I am only Cable TV and CDV.
Thanks |
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Mellow
Premium
join:2001-11-16
Salisbury, MD
 ·HostGator
 ·Cavalier Telephone
| Did you run a straight line from the NID to your DSL modem?
Generally comcast disconnects the NID connection to the house and makes it a closed loop so when they plug in the CDV to your local jack it makes the other jacks live.
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SurfingOC.com / GsdPhotography.com |
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mbruno
join:2003-07-03
Fruitland, MD
·Comcast
| No and I don't want it that way either! I have a CATV jack where I want the CDV to go. There should be no reason why Comcast should be any where near the NID without asking me FIRST. Just because that is the way they usually do it doesn't necessary mean every install is done that way. There is always exceptions to the rule. For ex. you can't do that if the user has DSL and mucking the whole thing up. But I COULD BE WRONG! I am hoping that the Comcast Tech. knocks on the door before just jumping in to do what every he has to do without assuming to much, it would be nice to verify I am the customer that is suppose to get the CDV and CATV. |
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yurkinator
join:2007-07-30
Newark, DE | reply to mbruno
He should be able to plug the MTA into a cable jack and then plug your phone into the MTA. In fact the installer would probably love to do it that way because it is faster for him. |
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mbruno
join:2003-07-03
Fruitland, MD | I hope your right! Then everybody would be happy. |
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Mellow
Premium
join:2001-11-16
Salisbury, MD
·HostGator
·Cavalier Telephone
| reply to mbruno
Notice he said phone, if you have a single cordless phone or handset that would work fine, it will not work however to the rest of the house jacks with the DSL still hooked up to the same lines.
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SurfingOC.com / GsdPhotography.com |
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YoMammy
@visi.com
| reply to mbruno
I hope that you told the CSR that you have DSL. I would also inform the tech when he gets there as well. Technically the CSR should have asked, but I'm sure they didn't.
Your questions, my answers:
1.) I'm a little confused here. Are you porting over your Vonage number to the CDV service, or getting a new native number installed? If you're porting, Vonage should've been notified and the number will then transfer over to the CDV service. At that time, the Vonage billing for that number will stop. But, having witnessed a few screw-ups on Vonages part, you will probably have to re-call them a couple weeks later to bithc. Good luck talking to anybody that will know what's going on there. If you're just getting a new native number, technically right after the install.
2.) You're correct, you can just plug a phone into the MTA and call it good. Tell the tech, it will save everybody hassles.
3)You'll get the regular adapter that everybody (95+%) else does. The Arris 502. Although it has a place to plug in a Cat5, it will be deactivated. And before you ask: No, there's no secret hack you can do to get free HSI. That's strictly controlled upstream |
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mbruno
join:2003-07-03
Fruitland, MD
·Comcast
|  Answers:
1.) Yes, I am moving from Vonage to CDV and I was told by Comcast CSR to not to call Vonage until after the phone was hooked up. Also I have to do a third party verification over the phone to complete the order.
2.) I have a wireless base station so I am cool with that.
3.) let me say "LOL" to the hack. I could care less about the Ethernet port on the back. Unless Comcast HSI changes for the better I am staying with DSL and I am quite happy with it. I am only moving to CDV because Vonage seems to be heading to bankruptcy anytime now and the consumer would be the last to know. You see how the people at Sun Rocket were treated! I try to learn from other peoples mistakes and not to make them myself. |
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Meh37
@verizon.net
| Except for porting from Vonage I did pretty much the same thing, but this was long before Vonage ran into any financial & other problems--I just dropped them and picked up a new number for CDV. I had Verizon DSL--there were no problems. The Comcast guy installed the eMTA and plugged in my cordless phone base and everything was fine--never went near the NID or house wiring. As was said above, the tech should have no problem with doing this. There were a few glitches in the first couple weeks with CDV--my listing for CallerID and voice mail, but nothing that was a big hassle... everything got straightened out. |
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Anyuser
@comcast.net | reply to mbruno
Last time I checked, Vonage does not pro-rate, so you'll be billed for a full month if you had any service with them during that month. |
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Cableteked
Premium
join:2007-11-22
Aurora, CO
| reply to mbruno
The install is simple and done all the time. Your DSL connection requires 1 pair of the homes internal telephone wiring. Normally if you have only 1 phone number, the DSL is also on the primary pair. The second pair (I.E. Black/Yellow or Orange/White) can be used to activate the homes phone jacks with the new CDV service and will not interfere with the DSL line. Each pair of wires are used to carry 1 phone number each. Simply alert the installer that you have a DSL line in use for internet and he/she should know to leave it alone and use the next available pair. Or if there’s a cordless base station in use, then it’s only a matter of plugging the base into the eMTA and it’s done. |
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mbruno
join:2003-07-03
Fruitland, MD
·Comcast
| I think I will just have the installer leave the wires alone. I all ways seem to get the one installer who always messes things up. So since I am not getting the HSI from Comcast why even bother with the whole wire thing since I will be using my wireless base station anyway. This is the way I have Vonage setup anyway and it seems to be working for me. As far as Vonage charging me a full months payment, I kind of figured that anyway. I think after my deal is up with Comcast I may just go directly with my cell phone instead. I would normally just go directly to my cell phone and just go with the CATV but I saw where it was cheaper this way and instead of just the CATV part. |
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Greg_Z
Premium
join:2001-08-08
Springfield, IL
·Comcast
| reply to mbruno
This is the way that it will go:
If porting from a VoIP provider to CDV, the number has to be ported first before the tech can show up for the install. If you have DSL, and going to keep in the house, the tech will connect a phoneset to the eMTA for your telephone use.
If not porting from a VoIP or POTS provider, then you will be assigned a new telephone number. All of it is pretty much cut and dry.
And as for connecting to the NID, you cannot stop them, due to in all reality, it is the Land-Line provider's equipment not yours, and if they have the okay by Verizon to go into the NID, you have no say so.
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I threw out the map a long time ago. Now I follow my own direction! |
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Meh37
@verizon.net
| reply to mbruno
You shouldn't need to worry about it: the NID is irrelevant to Comcast unless you want them to hook CDV to your house wiring so as to use your existing jacks. Even then, they wouldn't go beyond the customer interface on the NID--they'd remove the wire going from the house to the NID and connect it to the eMTA (so, instead of your house wiring plugging into the NID, it would plug into the eMTA); Comcast is a CLEC (if I remember correctly?), but they use neither the NID nor the CO of the telco. Whatever you tell them you want done regarding phone hook-up--cordless base or house wiring, then that's what they'll do... it's your property. They are, however, typically prepared to "divert" the house wiring from the NID to the eMTA, because most people still use their house wiring for phone service. |
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Cableteked
Premium
join:2007-11-22
Aurora, CO
| reply to mbruno
To be specific, each telephony provider in the a certain areas market normally has what’s called an Interconnect agreement between one another. This legal agreement allows only the customers inside wiring to be disconnected from the ILEC’s (Incumbent local exchange carrier) equipment. Our Comcast techs are therefore only allowed to access the customer side on the NID to do so. The main purpose is to ensure neither carriers service is adversely affected by the other. Leaving a NID connected runs certain voltage risks that will cause problems with service, damaged equipment, etc., as an example. |
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mbruno
join:2003-07-03
Fruitland, MD
·Comcast
| reply to Greg_Z
said by Greg_Z  :This is the way that it will go: And as for connecting to the NID, you cannot stop them, due to in all reality, it is the Land-Line provider's equipment not yours, and if they have the okay by Verizon to go into the NID, you have no say so. First of let me say BULL SH*T! On not being able to stop them! Last time I checked I owned the house not comcast. So either they will do as I ask or they can take the CDV and take it back with them as far as I am concern. |
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Meh37
@verizon.net
| reply to Cableteked
Actually, I'd say you're being general, and I was being specific (  ), but you're right--if the customer weren't keeping service with the telco, then as a general rule-of-thumb you'd want to disconnect the house wiring from the NID, just to be safe. Of course, if one were keeping telco service only for DSL, having a straight shot from the NID to the modem that didn't tie in to the house wiring for the other jacks at all would be optimal--might even improve the DSL speed/reliability in some cases; but that's up to the customer. |
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Greg_Z
Premium
join:2001-08-08
Springfield, IL
·Comcast
1 edit | reply to mbruno
But you do not own the NID, the Telco does. So, if you cannot handle it, then why should a provider step foot in your premises.
Oh, btw, they will do as they are trained to do so, and as the W/O states. If you do not like it, then keep the door closed, and see if they will come back again. |
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MadMANN
Premium
join:2005-08-19
·Comcast
| reply to mbruno
I haven't read all of the posts, so forgive me if I repeat what someone else already posted.
1. If you are not porting your Vonage number, simply cancel their service after the CDV install. If you are porting it, your service will automatically terminate the day of the CDV install. Any billing inquiries, of course, would still have to go through Vonage.
2 & 3. Should be a very simple install. The tech will run a coax line to your computer. Then he will install a eMTA, which is a unit that is capable of running HSI and CDV. Once provisioned for phone only, he can plug your existing phone into the back of the eMTA. Just tell the tech right up front that you have DSL and do not wish for him to do anything with your phone wiring. The tech will not hesitate to say, "Cool."
The good thing is, is if you ever decide to use Comcast for internet in the future, a simple phone call to customer service can activate your eMTA for internet and you can simply plug your patch cable from the DSL modem to your eMTA without another tech visit. |
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Meh37
@verizon.net
| reply to Greg_Z
The telco provides the customer interface on the NID for just such purposes as this--a customer and/or a CLEC (or ILEC) technician can plug/unplug house wiring into the NID without going into the telco interface (the "guts") in the NID.
A W/O typically just says "install CDV". There may be special circumstances related by the customer at order time, but the tech is allowed all necessary leeway to complete the install. |
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