DaneJasper
Sonic.Net
Premium,VIP
join:2001-08-20
Santa Rosa, CA
clubs:
| reply to mediahound
Re: Good question!
The goal is to review our call logs and see who you talked to, and see why they didn't check the outage list before spending so much of your time on troubleshooting.
We want to improve - a drive-by-review doesn't help. Maybe you're used to dealing with ISPs that would rather just deny that issues exist. We know that there are issues from time to time, and we appreciate it when customers bring out attention to them.
On this topic though, I'll send a note out to our tech support listserve and just remind EVERYONE there to check for outages. Hopefully whoever you talked to will see that. 
-Dane |
