http://www.dslreports.com/forum/r20167097 en Wed, 09 Dec 2009 14:59:23 EDT Wed, 09 Dec 2009 14:59:23 EDT http://www.dslreports.com/forum/remark,20167097 DaneJasper : The goal is to review our call logs and see who you talked to, and see why they didn't check the outage list before spending so much of your time on troubleshooting.

We want to improve - a drive-by-review doesn't help. Maybe you're used to dealing with ISPs that would rather just deny that issues exist. We know that there are issues from time to time, and we appreciate it when customers bring out attention to them.

On this topic though, I'll send a note out to our tech support listserve and just remind EVERYONE there to check for outages. Hopefully whoever you talked to will see that. :)

-Dane]]> http://www.dslreports.com/forum/remark,20167097 Fri, 14 Mar 2008 21:51:13 EDT http://www.dslreports.com/forum/remark,20152087 xan_user : How can they improve if you won't let them? Its not like they're going to throttle you cause your review was less than perfect.
As a long time Sonic customer I implore you to help all us customers by letting Sonic address your issue, that way we can all benefit from even better customer service.

9 times out of 10 Sonic CS has gone above and beyond for me. The other one time it was just above.... ;-)]]> http://www.dslreports.com/forum/remark,20152087 Wed, 12 Mar 2008 11:35:30 EDT http://www.dslreports.com/forum/remark,20144359 mediahound : I won't be doing that because I know you just want to notate my account that I left a bad review. ]]> http://www.dslreports.com/forum/remark,20144359 Tue, 11 Mar 2008 01:15:42 EDT http://www.dslreports.com/forum/remark,20028326 DaneJasper : This is a real good question. IM or email me your username and I'll review the call notes from that dialog and see what we can do to improve.

-Dane
]]> http://www.dslreports.com/forum/remark,20028326 Wed, 20 Feb 2008 02:22:42 EDT