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Forums » US Cable Support » Charter HSI/CATV » [Speed Issues] 35147 - Chelsea Alabama Packet Loss
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[Other] Charter sold local franchise to Avenue Broadband? »
« [Email/WebMail] Can somebody explain these emails?  
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TPoise
.NET Superstar

join:2006-07-03
Chelsea, AL

reply to neofate
Re: [Speed Issues] 35147 - Chelsea Alabama Packet Loss

Click for full size
Well I guess I will have to continue on with it. I had an appointment set for 3-5pm today and Charter was a no-show. Not even a phone call. And the rep on the phone said "They're showing you as still open so give them another few hours or so."

Shoddy customer service. No wonder they are losing customers and have over $19 billion in debt.

I've attached a screen shot of the plot for the past 8 hours where I'm pinging www.Google.com. Is there anything I should be noticing here?

pbarrow
Premium
join:2003-09-16
Montgomery, AL
you should set PinPlotter to display the graph so we can see the results over time.


TPoise
.NET Superstar

join:2006-07-03
Chelsea, AL
Can you do that with the freeware version? If so, how?


TPoise
.NET Superstar

join:2006-07-03
Chelsea, AL
reply to TPoise
Well they "forgot" about my Sunday appointment as well. DSL here I come...

pbarrow
Premium
join:2003-09-16
Montgomery, AL
Look on the PinPlotter menu under View and see if you see Show Timeline Graphs and Graph Current Sample and Graph Min/Max Range
Forums » US Cable Support » Charter HSI/CATV[Other] Charter sold local franchise to Avenue Broadband? »
« [Email/WebMail] Can somebody explain these emails?  


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