2 edits | reply to bluekeys
Re: Losing connection in Toronto A no green blinking light relates to a sync problem. You need to contact our support so they can dispatch a tech or try to resolve it without dispatching one. (Support: 1-866-9VELCOM).
You need a solid green sync light to even connect to us.
Without that it's useless.
The problems people state could be associated with some upgrades we did recently. From what our engineers told us the problem has been rectified. In us rectifying this problem will still not fix your problem. Your problem relates with your modem not syncing with Bells side. It needs to establish a connect with Bell before it will authenticate with us.
If you have sync, to start you can try powering off your modem for a minute then re-starting it. May may fix the problem. If not please contact our support to ecalate the issue. |
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| reply to bluekeys
Hello Bluekeys,
It is now 3:34PM and when looking in our portal and the bell portal I see you online and in full sync 5056/800 and on the Fast Path profile may you please confirm?
Line Operational Status - XXX-XXX-XXXX
Line Status: In Service UpTime:
Line Profile Name: al1_d5056-5056-384_u800-800-256 Last State Change: Tue Mar 18 15:29:49 EDT 2008
Operational Status Speed (Kbs) Relative Capacity Occupation (%) Noise Margin (0..31 dB) Signal Power (0..20 dBm) Attenuation (0..60 dB) Block count
UpStream 800 78 13.0 12.0 23.0 1.6141629E7
DownStream 5056 64 16.0 19.0 42.0 5.617844E7 |
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| reply to VelcomMatt
It fine now I had to reset my name and password in Speedtouch. Don't know how it lost that info since i logged off this morning. Apologies if this was on my end. This has been a little frustrating. |
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| Not a problem and thank you for letting us know that everything is okay. |
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| reply to bluekeys
Good to hear your back! |
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| reply to velcomrob
said by velcomrob:You need a solid green sync light to even connect to us. Without that it's useless. Amazingly I'm connecting now while Its blinking away at about 2 times a second. Lets hope this is the end of it. |
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