altermatt
Premium
join:2004-01-22
White Plains, NY
 ·Verizon Online DSL
| Anyone else in NY area seeing problems?
A few days ago, mail was out completely, and surfing agonizingly slow. It seemed to come back yesterday, but today, down to less than half speed (not as bad as a few days ago, when it was dialup speeds).
Before I start dealing with clueless tech support, was wondering if anyone else is seeing this in this area today (I'm in Westchester, outside NYC). It would help me determine if something is wrong on my end, or on theirs.
This is complicated by the fact that it is raining here today, and speeds ALWAYS drop for me when it rains. But not this much, and not this consistently. It seems something has seriously gone wrong the last few days, but to date, absolutely nothing posted on their website that I could find, leading me to wonder if anyone else is seeing this?
Thanks!
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The truth of a thing is the feel of it, not the think of it. -- Stanley Kubrick |
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Pathfinder
Dazed Confused
Premium
join:2000-03-26
Mount Vernon, NY | I am in Mount Vernon and am very slow right now. I had a bad slowdown on Thursday but it didn't last too long. |
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qfz8452
join:2004-01-10
Bronx, NY | reply to altermatt
I got this problem too, right now my internet just like dialup speeds. I am in the Bronx. |
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altermatt
Premium
join:2004-01-22
White Plains, NY
·Verizon Online DSL
1 edit | reply to Pathfinder
Thanks so much, Pathfinder and qfz8452. It's pretty clear that there is a serious problem in this area. There's one router that has shown bad for a few years now, I know, but this is way beyond that. Pathfinder, when I saw your note, I asked G., who's also there, and she's having speeds just as bad. She actually did an extra few miles on her morning run because she couldn't face coming home to a slow internet  .
The shame is, Verizon is just not listening. Just for grins, I did call tech, ONLY to ask if there was a known problem in the area and, if not, to ask them to report it. They started to do the "click the little flag in the left side of the bottom bar on your screen" and I just had to say, "Never mind."  They insisted there is NO known problem and it must be my settings.
Problems happen. It's understandable. But the frustration comes from the company neither acknowledging there IS a problem, nor reassuring that they are working on it. Is that too much to ask?
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The truth of a thing is the feel of it, not the think of it. -- Stanley Kubrick |
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Smith6612
Premium
join:2008-02-01
united state
 ·Dish Network
·Verizon Online DSL
·FrontierNet Intern..
1 edit | reply to altermatt
I'm in the Buffalo, New York area and no problems here, full speed and all. As for the mail, everyone was having problems with the e-mail. As for me having a slow down, I had one 6 weeks ago that only lasted for a night. It was a router issue over at the Remote Terminal that the router needed to be rebooted.
As for the tech support, if they don't want to listen to you, you have to push the data slowly into them. For example, when Verizon had blacklisted an entire hosting company that hosts several sites I go to, I had to call up Tech support and they thought it was my modem, but when I told the guy who answered the call that I had tried it off of several connections on several COs, and that my PSP nor computers could connect at all of the locations I tried, he called up Level 3 and got a ticket up for me. Within an hour, I could finally access the hosting company again. So yeah, you have to rub it into them, and when you do, make sure that after you get the ticket, to have him read it back. I asked my agent to do that, and he did and noted everything I said about my issue, from the trace routes and all on the ticket. |
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westychester
@verizon.net
| reply to altermatt
altermatt, hey, I'm in westchester as well and my speeds have dropped down to about 56k modem speeds today. Funny thing is my upload speeds are still good. It happened a couple nights ago but picked back up after a few hours. I called tech support this morning and they told me I had spyware running on my computer. Of course I don't but they just don't want to admit there is something wrong on their end since I've tried using my mac,vista and linux boxes and they are all slow... |
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verizonlousy
@verizon.net
| reply to Pathfinder
I'm in Port Chester and having the same problems I'm reading of others in the Westchester area. After doing a speed test is see D/L speed is at a crawl but my upload speed is near max (I have 3 mbps dl/768 ul). I too was at a crawl on Thursday and today, Saturday. They said everything is ok on their end and must be my computer that may be possible infected. I fired up a second p/c and it's having the same speed problem. Clueless is right I can only conclude based on what I'm reading hear versus the support folks. |
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Tryn
@verizon.net | reply to altermatt
I'm in Rockland and I'm also seeing these problems, great upload speed but download is terrible |
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altermatt
Premium
join:2004-01-22
White Plains, NY
·Verizon Online DSL
1 edit | reply to westychester
Verizon, can you hear us now??? Obviously from the responses in this thread, there is a serious problem in this area, and the fact that many of us have called and been told there is no problem just highlights the worst part of this. PLEASE, if anyone else calls tech support, PLEASE tell them that many others are reporting the same thing---EXTREMELY low download speeds, with near-normal upload speeds.
When they started the Verizon direct forum here, many of us thought that indicated a real willingness on the part of Verizon to listen to their users. Apparently not so much on things like this.
I've been very loyal to Verizon, and would never think of quitting just because of a short-term problem; it's the refusal on their part to admit the problem, or even check it out, despite all these calls, that ticks me off. I'd love to see them address this and let us know what they're doing to correct it.
And thank you to all who have responded in this thread; maybe there's strength in numbers?
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The truth of a thing is the feel of it, not the think of it. -- Stanley Kubrick |
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verizonlousy
@verizon.net
| reply to altermatt
I guess Verizon isn't hearing people here. This forum is a pretense Verizon set up to make it appear that their concerned?
This really sucks where they ignore this forum and won't bother to correlate the facts from the many calls they must be receiving from this area to arrive at the conclusion that something is amiss.
Everyone has spyware running on their machines causing slow downloads but upload speed is normal. I think not! Give us a break and shame on you Verizon. |
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sashwa
Pixie Cat Crunchin' n Foldin'
Premium,Mod
join:2001-01-29
Alcatraz
clubs: 
 ·Comcast
·Alameda Power & Te..
Host:
Broadband Modem (H..
MSN
DSL Extreme
Windstream
Southeast Asian Br..
| This forum was not set up by Verizon although some Verizon techs post in here.
It is an independently operated and maintained user community resource for the discussion of information, problems, solutions and questions related to Verizon Online DSL services.
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TH ~ NE ~ EPN ~ NC ~ TD |
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altermatt
Premium
join:2004-01-22
White Plains, NY
·Verizon Online DSL
1 edit | reply to verizonlousy
said by verizonlousy :
This forum is a pretense Verizon set up to make it appear that their concerned? Just to clarify, this forum is NOT run by Verizon; it's part of DSL Reports. Many of us have long tried to get Verizon biggies to check this forum, as many problems are first spotlighted here.
From what I understand, the Verizon Direct forum here IS moderated by Verizon techs for people with individual problems. I'm not sure this kind of issue that we're discussing here would be allowed there, though. And now I can't find any link to it; I don't know if it was discontinued, or is just "invitation only". At any rate, it just makes sense to me that Verizon would be eager to monitor this newsgroup,l considering it's activity and savvy users.
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The truth of a thing is the feel of it, not the think of it. -- Stanley Kubrick |
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altermatt
Premium
join:2004-01-22
White Plains, NY
·Verizon Online DSL
| Latest speedtest (after a release/renew of IP, reset of modem, reset of router, and reboot): 15-03-2008 05:39 PM j-speed 183 Kbps 709 Kbps NYC, NY, USA verizon.net
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The truth of a thing is the feel of it, not the think of it. -- Stanley Kubrick |
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Tryn
@verizon.net | reply to altermatt
This is awful I've been getting speeds of ~250k down and I should have 3mbps down, although uploads are still fine. I'm also getting 12-28% packet loss pinging google. |
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Tryn
@verizon.net | reply to altermatt
 |
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jy1096
join:2002-02-11
Garnerville, NY
| reply to altermatt
This is a joke..customer support blames "spyware" on my machine...they have no clue. I will call Optimum on Monday! |
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twitch9099
join:2008-03-02
Brooklyn, NY
| reply to altermatt
Seeing problems in spades. Bklyn here and I've had speed/quality degradation evenings (after 4:30pm) and weekends (after 12n) since late December. Some days are worse than others, but not a day goes by that I don't see the problem. This is the 4th time in 5 years that I've had the exact same issue, each time right after Verizon put on a promotion for it's low-end DSL. Hmmm. More customers than they can handle??? Anyone else think there might be a connection there???
Until the degradation begins, my speeds are full 3mb down (measured using a variety of tests) and downloads are strong and clean: no latency problems and no packet loss. When the syndrome starts, speeds go wildly erratic (anywhere from 300kb to 1.5mb down, and that can change in milliseconds) and I see latency issues as well as severe packet loss. (On rare occasions, it's blipped back to something close to normal in the evening, but no such luck that it lasts more than a day.) Never once have I had an issue with upload speed: it's held consistently at the 700kb level for 3+ years.
No, I did not call Vz "tech-support" this time. Experience tells me (and, as I've seen, others in this forum) that Vz "tech support" is a waste of time. (If there was a way to get the London, ON facility it might be worth the effort, but it's the luck of the draw when the phone rings. In the past 3 years I've consistently gotten stuck with the "secret location" in texas which is the PITS. (I and others have made formal complaints to Verizon about it, but of course to no avail.) Verizon level 1 techs read from a script and consistently say "it's your equipment" yadayadayada. They do "line checks" and have sent field techs out, but never a peep about THEIR equipment. Hmmm. Did it ever occur to Verizon to check THEIR equipment before putting the customer on the grill? I guess not: if they did that, they'd be admitting they're not perfect, and the stockholder wouldn't be pleased.
In any case, I don't have the wherewithal these days to deal with help-less "tech support" so I start my day at 5:30am and hope I can get some work done before the thing becomes unusable. Yeah, I know, someone out there is going to say "If you don't say anything, then it's your own hard luck" or some such, or even worse, someone will defend Verizon's help-less tech "support". Please don't bother. Been there, heard that, not interested.
I'm 99.9999% sure the issue that we're all experiencing is due to congestion on the public network. Last time it happened to me (about a year and a half ago) they corrected it in 15 minutes (but only after I got Presidential Appeals involved): the tech (level 4, in ON) explained that they changed a $5 card in the CO.
When Verizon DSL is good it is very good. Better and more stable than T-W cable. But when it's bad, it's painful. It's really a shame for us customers that Vz doesn't provide a modicum of real user support, or a way to get information, or ever even admitting that it has a problem. Might cost $5 and I guess the stockholders wouldn't like that either.
Maybe altermatt is right: maybe maybe there is strength in numbers and some at Vz will pay attention this time. |
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Pathfinder
Dazed Confused
Premium
join:2000-03-26
Mount Vernon, NY | reply to altermatt
no better here. |
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Tryn
@verizon.net
| reply to altermatt
Just contacted Verizon Tech Support and showed them this thread.
Here is the response:
"We are aware of this problem as of 13:45 and we are working toward fixing this problem. We do have a faulty equipment that is causing this problem in your area. Right now I don't have an estimated time for when it will be fixed and I am really sorry about that, but have been working on this for some time now." |
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altermatt
Premium
join:2004-01-22
White Plains, NY
·Verizon Online DSL
| reply to twitch9099
said by twitch9099  :When Verizon DSL is good it is very good. Better and more stable than T-W cable. But when it's bad, it's painful. It's really a shame for us customers that Vz doesn't provide a modicum of real user support, or a way to get information, or ever even admitting that it has a problem. I wholly agree; I've been a BIG fan of Verizon's reliability, and a BIG critic of their tech "support". With pretty darn good reliability as a rule, few of us would be so upset if VZ just admitted the problem and let us know what they were doing to actively remedy it. Their refusal to acknowledge this is a slap in the face to those of us who would be delighted to be helpful to them in troubleshooting.
If VZ monitored this forum, they would learn a lot, catch problems more quickly (which would save them money), and have the chance to increase good will.
Thanks to the DSLR folks for providing this forum, and I DO encourage more folks to call tech support and tell them that many people are posting and reporting the same issues.
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The truth of a thing is the feel of it, not the think of it. -- Stanley Kubrick |
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