bigdinca21
join:2008-03-16
Westville, IL
| Re: [Other] Charter sold local franchise to Avenue Broadband? I live in Westville, IL and in 3 months I have went from loving my connection with Charter to wishing death on Avenue. Since the take over at the end of Dec / Early Jan my connection has sucked. I have been on the 1.5 MBPS "Platinum" package for $79.99 a month because I download a lot of files from so its nothing to download 15-20 GB a month while after the bad connections started and I went from downloading at 1.3-1.5 MBPS to around 450 kbs so I called and was advised that Avenue was "upgrading" so the net would be slow at times. So finally after 3 months I called the Westville office and started talking to one of the nice ladies there so she looked at my account and it had been changed to the "Gold" package speed but I was still being changed the "Platinum" price, so she changed it back for me and issued a credit to my account for the 2 months and my speed went back to normal until Friday(03-14-08) so I called Avenue "Tech support" which is a joke. Before I called I looked on the net about Avenue and seen a few post how they cap usage so when I got the "Tech" guy on the phone I asked him point blank, DO YOU CAP INTERNET SPEED and he advised me NO. So after about 20-25 min of testing my speeds on »speedtest.wstv.cablerocket.net/ which is what the "Tech" guy advised to do he said yes your speeds are not right and I don't know why, he put me on hold and went to ask the other "Tech" guys. So after waiting 10-15 min's he came back and advised me that I have "exceeded my limits for the month and my connection has been CAPPED". At this point I went off and asked him why he lied to me when I asked him if Avenue caps and he said I never asked him that or he would of told me. I asked him what the hell am I paying $80 bucks a month for then and he advised me in a smart ass tone, "5 GB download limits" he then started to get rude and said that within the last week I have downloaded 11 GB. I asked him why wasn't I informed of cap limits before hand and he advised that's not are job to tell you, read it on the site(AvenueBroadband) so I went to the site and looked and there is nothing on there and he would say where it was on the site and I asked him, you said its on the site show me and he came back and said if you want a bigger download limit then move up to home / small business with 25 GB limits. WTF I'm so done with these assholes I'm going with Dish Network or even DSL |
