impala
join:2008-03-08
Clemson, SC
 ·AT&T Southeast
1 edit |  how to setup new dsl access ACCOUNT w/o installing software
Friday I helped someone get their Fastaccess DSL direct going. I tried and failed to do it without using the install cd. The problem was I couldn't find a link that would let them create their userid and password. They had a letter with their "account number" aka phone number and an activation code. I couldn't find a web page to enter the info to create their login userid and password.
Once the cd installed, I couldn't completely uninstall the crap.
At least they got great line stats. |
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gaviper
My Best Friend Is A Boxer
join:2000-09-04
Carrollton, GA
clubs:
1 edit | Re: how to setup new dsl access ACCOUNT w/o using the install cd
There should have been a paper that was included with the modem and filters that had the username on it. They should have chosen a username when they signed up for service. They should have written it down if they could not remember it. The password should have been their phone number. (7 digits no area code) If there was not a piece of paper with the username with the modem, and they could not remember the username that they chose at signup, they could have called ATT and got the username and password. You would then have accessed the modem using the web interface and entered the username@bellsouth.net and password in the proper place and conneced.
That is how it used to be done anyway. |
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jtudor
Xm 60's On 6 Freak
Premium,MVM
join:2002-12-07
Morganton, NC | reply to impala
Leave it up to the geniuses to find a way to force users to install the bloatware on their CD.
--
Best of luck
"Do, or Do not, there is no try!" Yoda
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Splitpair
Premium
join:2000-07-29
Cow Towne
 ·T-Mobile US
·T-Mobile US
·AT&T Southeast
| said by jtudor  :Leave it up to the geniuses to find a way to force users to install the bloatware on their CD. Incorrect read the post above. A call to TS would have resolved the "missing" user ID.
Wayne
--
Yeah, there's a storm on the loose, sirens in my head
Wrapped up in silence, all circuits are dead
Cannot decode - my whole life spins into a frenzy
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ropeguru
Premium
join:2001-01-25
Hollywood, FL
clubs: | Or take a look at this thread. Not sure if anonyjane can be trusted or not.
»So I just ordered Business DSL. =) |
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bogey780
join:2004-03-19
Here | reply to Splitpair
3 weeks ago a new system was set-up that had the user pick a username and password during their install. Pre-assigned usernames and password are no longer. |
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anonyjane
join:2008-02-10
Billingsley, AL
| reply to impala
Even with the new process, you don't have to use the Installation CD. Surf into the modem and set attreg@att.net as the username and attreg as the password. Then go to dslinstallation.bellsouth.net to begin the online registration process (choosing username and pw). You will have to install some software (it doesn't give you an option to de-select it). I was told that if you stop the registration by not installing the software, you will not be able to completely register, but I'm not sure if that is true or not. |
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STDog
join:2008-02-21
Starkville, MS
1 edit | I don't remember installing any software from the CD.
I connected to the route/modem, used the attreg user/pss to connect the modem.
I ran the setup tool, said it was my own modem.
It took me ti the registration page (I guess that the dslinstallation site, I couldn't find the address before).
I filled in the reginfo, got to the summary page, and exited.
Went back to the modem, changed the user/pass and reconnected.
It's worked fine since (Feb 25).
--
"Dependence begets subservience and venality, suffocates the germ of virtue, and prepares fit tools for the designs of ambition." --Thomas Jefferson |
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impala
join:2008-03-08
Clemson, SC
·AT&T Southeast
| reply to anonyjane
thanks anonyjane, but...
said by anonyjane : Then go to dslinstallation.bellsouth.net to begin the online registration process (choosing username and pw). You will have to install some software (it doesn't give you an option to de-select it). I just tried this from a non bell-south ISP to see how far I could go to create the userid using alternate access BEFORE installing the modem. Cannot do it because it wants to install the MOTIVE software to detect the modem first.
Well, this MOTIVE software is exactly the part I could not uninstall!! And it seems rather dangerous as it allows software raw access to ethernet packets. Not to mention the publisher is unverified.
This is stupid. What to linux/MacOS users do?
Can we still call support and have them create the userid/password before setting up the modem? |
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impala
join:2008-03-08
Clemson, SC
·AT&T Southeast
| reply to STDog
must install activeX software | 
after clicking cancel |
First is the prompt to install the Motive software.
Second is after clicking cancel on the first page.
So, where can I specify my own modem? After motive doesn't detect it? It's too late then. |
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Carl
Premium
join:2004-07-21
Krotz Springs, LA
 ·Charter Pipeline
·AT&T Southeast
| reply to ropeguru
That was my thread.
I had to use the CD to install my Business DSL line.
Interestingly enough, though...the modem automatically logged-in with attreg@att.net and I was able to open a browser and surf while waiting for registration to complete.
I chose my primary username/login and password when registering via the CD.
I've since upgraded to Business DSL 1.5 with 5 static IP addresses.
Regards,
Carl
--
»myspace.com/theunseenalien
Add me!
=) |
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anonyjane
join:2008-02-10
Billingsley, AL
| reply to impala
Supposedly, the new process was implemented to follow FCC guidelines about how customer information needs to be handled. Those guidelines basically prohibit any agent with AT&T from having access to a customer's password. Since you cannot create a username without a password, customers are the only ones who can go through this process.
I am assuming that the site is compatible with MACs. I don't think they worried about making it compatible with Linux users, I guess they assume that they'll have at least one Windows PC that they can use to set up the initial connection.
They've pretty much tied our hands so we cannot do it for you and they also don't give us any info about how secure the software is or how to remove it if the customer does not wish to have it on their computer. I also don't know how to get around installing the Motive software, if there even is a way around it. It stinks. |
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impala
join:2008-03-08
Clemson, SC
·AT&T Southeast
| WinXP IE7: motive install required
WinXP FireFox: no go "Unsupported Computer Configuration"
MacOS Safari: works OK; skips motive or any software
MacOS Camino: no go
Guess I'll be using MacOS the next time.
If you don't know, Safari is the default MacOS browser. Camino is related to FireFox (but not the same as). |
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wayjac
Premium,MVM
join:2001-12-22
Indy
·AT&T Midwest
| said by impala :This is stupid. What to linux/MacOS users do? If you can get the installer cd look on the cd for a ManualSetup.html file it may contain another registration url.
Don't you think it's odd that "dslinstallation.bellsouth.net" redirects to a page with a "AT&T Yahoo High Speed Internet" end user license agreement
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God bless our troops |
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Carl
Premium
join:2004-07-21
Krotz Springs, LA | reply to impala
Re: how to setup new dsl access ACCOUNT w/o installing software
I'm not sure, but I believe the information with the CD said it was Mac compatible.
I didn't want that CD near my iMac, so I used a general-use PC (family room) |
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STDog
join:2008-02-21
Starkville, MS
| reply to impala
Re: how to setup new dsl access ACCOUNT w/o using the install cd
That's an ActiveX concrol from Motive.
It for the stupid Guided installation w/ audio.
I did install that control, but I cannot find and AT&T software installed outside that control.
It's handles the modem detection, but it gave me a selection of 3 or 4 different modems or other. I chose other.
After the registration confirmation page (shows user/pass, security questions, etc..) I stopped. I didn't install any of the tools.
I forgot I had ActiveX allows in IE (I only use it for company apps than require).
It installs 3 dlls, but I have disabled them in IE. I normally use Firefox anyway. I'm sure I could delete them and the registry entries for them without iusse.
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"Dependence begets subservience and venality, suffocates the germ of virtue, and prepares fit tools for the designs of ambition." --Thomas Jefferson |
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jtudor
Xm 60's On 6 Freak
Premium,MVM
join:2002-12-07
Morganton, NC
| reply to impala
Re: how to setup new dsl access ACCOUNT w/o installing software
Is the site for the installer having problems tonight? I have tried to install the software for the past hour, and the download never goes past 0% downloaded.
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Best of luck
"Do, or Do not, there is no try!" Yoda
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wayjac
Premium,MVM
join:2001-12-22
Indy
·AT&T Midwest
| It works
Can someone post a screen capture for this url
attreg.att.net/CDSLRegWeb/CDSLRegController
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God bless our troops |
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gaviper
My Best Friend Is A Boxer
join:2000-09-04
Carrollton, GA
clubs:
| said by wayjac :Can someone post a screen capture for this url attreg.att.net/CDSLRegWeb/CDSLRegController 
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wayjac
Premium,MVM
join:2001-12-22
Indy | Thanks, I get the same page I was expecting something different from a bellsouth ip
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God bless our troops |
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