impala
join:2008-03-08
Clemson, SC
 ·AT&T Southeast
1 edit |  how to setup new dsl access ACCOUNT w/o installing software
Once the cd installed, I couldn't completely uninstall the crap.
At least they got great line stats. | |
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gaviper
My Best Friend Is A Boxer
join:2000-09-04
Carrollton, GA
clubs:
1 edit | Re: how to setup new dsl access ACCOUNT w/o using the install cd There should have been a paper that was included with the modem and filters that had the username on it. They should have chosen a username when they signed up for service. They should have written it down if they could not remember it. The password should have been their phone number. (7 digits no area code) If there was not a piece of paper with the username with the modem, and they could not remember the username that they chose at signup, they could have called ATT and got the username and password. You would then have accessed the modem using the web interface and entered the username@bellsouth.net and password in the proper place and conneced.
That is how it used to be done anyway. | |
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jtudor
Xm 60's On 6 Freak
Premium,MVM
join:2002-12-07
Morganton, NC | Leave it up to the geniuses to find a way to force users to install the bloatware on their CD.
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Best of luck
"Do, or Do not, there is no try!" Yoda
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Splitpair
Premium
join:2000-07-29
Cow Towne
 ·T-Mobile US
| Re: how to setup new dsl access ACCOUNT w/o using the install cd said by jtudor  :Leave it up to the geniuses to find a way to force users to install the bloatware on their CD. Incorrect read the post above. A call to TS would have resolved the "missing" user ID.
Wayne
--
Yeah, there's a storm on the loose, sirens in my head
Wrapped up in silence, all circuits are dead
Cannot decode - my whole life spins into a frenzy
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ropeguru
Premium
join:2001-01-25
Bridgeport, WV
clubs: | Re: how to setup new dsl access ACCOUNT w/o using the install cd Or take a look at this thread. Not sure if anonyjane can be trusted or not.
»So I just ordered Business DSL. =) | |
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Carl
Premium
join:2004-07-21
Krotz Springs, LA
 ·Charter Pipeline
| Re: how to setup new dsl access ACCOUNT w/o using the install cd That was my thread.
I had to use the CD to install my Business DSL line.
Interestingly enough, though...the modem automatically logged-in with attreg@att.net and I was able to open a browser and surf while waiting for registration to complete.
I chose my primary username/login and password when registering via the CD.
I've since upgraded to Business DSL 1.5 with 5 static IP addresses.
Regards,
Carl
--
»myspace.com/theunseenalien
Add me!
=) | |
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| | bogey780
join:2004-03-19
Here | 3 weeks ago a new system was set-up that had the user pick a username and password during their install. Pre-assigned usernames and password are no longer. | |
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anonyjane
join:2008-02-10
Billingsley, AL
| Even with the new process, you don't have to use the Installation CD. Surf into the modem and set attreg@att.net as the username and attreg as the password. Then go to dslinstallation.bellsouth.net to begin the online registration process (choosing username and pw). You will have to install some software (it doesn't give you an option to de-select it). I was told that if you stop the registration by not installing the software, you will not be able to completely register, but I'm not sure if that is true or not. | |
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| STDog
join:2008-02-21
Starkville, MS
1 edit | Re: how to setup new dsl access ACCOUNT w/o using the install cd I don't remember installing any software from the CD.
I connected to the route/modem, used the attreg user/pss to connect the modem.
I ran the setup tool, said it was my own modem.
It took me ti the registration page (I guess that the dslinstallation site, I couldn't find the address before).
I filled in the reginfo, got to the summary page, and exited.
Went back to the modem, changed the user/pass and reconnected.
It's worked fine since (Feb 25).
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"Dependence begets subservience and venality, suffocates the germ of virtue, and prepares fit tools for the designs of ambition." --Thomas Jefferson | |
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| | impala
join:2008-03-08
Clemson, SC
·AT&T Southeast
| Re: how to setup new dsl access ACCOUNT w/o using the install cd
must install activeX software | 
after clicking cancel |
First is the prompt to install the Motive software.
Second is after clicking cancel on the first page.
So, where can I specify my own modem? After motive doesn't detect it? It's too late then. | |
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| | | STDog
join:2008-02-21
Starkville, MS
| Re: how to setup new dsl access ACCOUNT w/o using the install cd That's an ActiveX concrol from Motive.
It for the stupid Guided installation w/ audio.
I did install that control, but I cannot find and AT&T software installed outside that control.
It's handles the modem detection, but it gave me a selection of 3 or 4 different modems or other. I chose other.
After the registration confirmation page (shows user/pass, security questions, etc..) I stopped. I didn't install any of the tools.
I forgot I had ActiveX allows in IE (I only use it for company apps than require).
It installs 3 dlls, but I have disabled them in IE. I normally use Firefox anyway. I'm sure I could delete them and the registry entries for them without iusse.
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"Dependence begets subservience and venality, suffocates the germ of virtue, and prepares fit tools for the designs of ambition." --Thomas Jefferson | |
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| impala
join:2008-03-08
Clemson, SC
·AT&T Southeast
| thanks anonyjane, but...
said by anonyjane : Then go to dslinstallation.bellsouth.net to begin the online registration process (choosing username and pw). You will have to install some software (it doesn't give you an option to de-select it). I just tried this from a non bell-south ISP to see how far I could go to create the userid using alternate access BEFORE installing the modem. Cannot do it because it wants to install the MOTIVE software to detect the modem first.
Well, this MOTIVE software is exactly the part I could not uninstall!! And it seems rather dangerous as it allows software raw access to ethernet packets. Not to mention the publisher is unverified.
This is stupid. What to linux/MacOS users do?
Can we still call support and have them create the userid/password before setting up the modem? | |
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| | anonyjane
join:2008-02-10
Billingsley, AL
| Re: how to setup new dsl access ACCOUNT w/o using the install cd Supposedly, the new process was implemented to follow FCC guidelines about how customer information needs to be handled. Those guidelines basically prohibit any agent with AT&T from having access to a customer's password. Since you cannot create a username without a password, customers are the only ones who can go through this process.
I am assuming that the site is compatible with MACs. I don't think they worried about making it compatible with Linux users, I guess they assume that they'll have at least one Windows PC that they can use to set up the initial connection.
They've pretty much tied our hands so we cannot do it for you and they also don't give us any info about how secure the software is or how to remove it if the customer does not wish to have it on their computer. I also don't know how to get around installing the Motive software, if there even is a way around it. It stinks. | |
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| | | impala
join:2008-03-08
Clemson, SC
·AT&T Southeast
| Re: how to setup new dsl access ACCOUNT w/o using the install cd WinXP IE7: motive install required
WinXP FireFox: no go "Unsupported Computer Configuration"
MacOS Safari: works OK; skips motive or any software
MacOS Camino: no go
Guess I'll be using MacOS the next time.
If you don't know, Safari is the default MacOS browser. Camino is related to FireFox (but not the same as). | |
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wayjac
Premium,MVM
join:2001-12-22
Indy
·AT&T Midwest
| Re: how to setup new dsl access ACCOUNT w/o using the install cd said by impala :This is stupid. What to linux/MacOS users do? If you can get the installer cd look on the cd for a ManualSetup.html file it may contain another registration url.
Don't you think it's odd that "dslinstallation.bellsouth.net" redirects to a page with a "AT&T Yahoo High Speed Internet" end user license agreement
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God bless our troops | |
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| | | | | impala
join:2008-03-08
Clemson, SC
·AT&T Southeast
1 edit | Re: how to setup new dsl access ACCOUNT w/o using the install cd said by wayjac :\If you can get the installer cd look on the cd for a ManualSetup.html file it may contain another registration url. No such file.
FYI: the CD does have software for Mac. The software includes stuff from Motive. However, it appears that you do not have to use the CD or install the Motive software if you use MacOS Safari. I wonder if Windows Safari will work without Motive? If not, you could probably use User Agent Switcher with firefox to pretend to be MacOS Safari.
Still, there needs to be an official way to get a userid and password without installing crap software on Windows. | |
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wayjac
Premium,MVM
join:2001-12-22
Indy | Re: how to setup new dsl access ACCOUNT w/o using the install cd Looks like for right now there's no way around the software install. As far as I can tell the motive software will uninstall cleanly. You should be able to do the registration from any internet connection. | |
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corporal8
@bellsouth.net | Re: how to setup new dsl access ACCOUNT w/o using the install cd How do you uninstall Motive? I have looked in add/remove programs and I don't see it. | |
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| | | | | | | | Airwolf7
Premium
join:2004-12-12
Franklin, KY
·AT&T Southeast
| Re: how to setup new dsl access ACCOUNT w/o using the install cd Most of us Microsoft Windows users are now running Windows XP or Windows Vista. Could we not set a System Restore point and install this software and set up the modem and when done roll back the computer using this System Restore point that we created before installing this software? | |
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| | | | | | impala
join:2008-03-08
Clemson, SC
·AT&T Southeast
| said by impala : I wonder if Windows Safari will work without Motive? If not, you could probably use User Agent Switcher with firefox to pretend to be MacOS Safari. I tried this in WinXP with Firefox and User Agent Switcher Add-on and it appeared to work without motive. I say appeared to because I got as far as I did with MacOS Safari; past the point where motive installs. I got to the point where you enter your phone/account # for identification. However, I don't have a new user to register, and don't expect to have one any time soon.
It didn't matter if User Agent Switcher was set to pretend to be Safari or IE. If Safari, motive was not downloaded. If set for IE; motive is downloaded but firefox doesn't install it. | |
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| | | | | | | | impala
join:2008-03-08
Clemson, SC
·AT&T Southeast
| Re: how to setup new dsl access ACCOUNT w/o using the install cd
MacOS Safari New Customer |
with MacOS Safari I end up here after selecting New Customer. No Motive installed. I can do the same in Windows Firefox using the User Agent Switcher. | |
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wayjac
Premium,MVM
join:2001-12-22
Indy | Re: how to setup new dsl access ACCOUNT w/o using the install cd I believe you've found a way to bypass the CD software and the web software for those savvy enough to try your method.
Works for me just as you posted  | |
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Carl
Premium
join:2004-07-21
Krotz Springs, LA | I'm not sure, but I believe the information with the CD said it was Mac compatible.
I didn't want that CD near my iMac, so I used a general-use PC (family room) | |
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jtudor
Xm 60's On 6 Freak
Premium,MVM
join:2002-12-07
Morganton, NC
| Is the site for the installer having problems tonight? I have tried to install the software for the past hour, and the download never goes past 0% downloaded.
--
Best of luck
"Do, or Do not, there is no try!" Yoda
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wayjac
Premium,MVM
join:2001-12-22
Indy
·AT&T Midwest
| Re: how to setup new dsl access ACCOUNT w/o installing software It works
Can someone post a screen capture for this url
attreg.att.net/CDSLRegWeb/CDSLRegController
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God bless our troops | |
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gaviper
My Best Friend Is A Boxer
join:2000-09-04
Carrollton, GA
clubs:
| Re: how to setup new dsl access ACCOUNT w/o installing software said by wayjac :Can someone post a screen capture for this url attreg.att.net/CDSLRegWeb/CDSLRegController 
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wayjac
Premium,MVM
join:2001-12-22
Indy | Re: how to setup new dsl access ACCOUNT w/o installing software Thanks, I get the same page I was expecting something different from a bellsouth ip
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God bless our troops | |
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wahoospa
join:2006-03-23
Charleston, SC | The CD is only needed if you are using a USB port. No CD is needed if using an ethernet connection. | |
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| Somarius
join:2008-03-19
| Re: how to setup new dsl access ACCOUNT w/o installing software said by wahoospa :The CD is only needed if you are using a USB port. No CD is needed if using an ethernet connection. True.
How to setup new dsl access ACCOUNT w/o installing software
*First you need to make sure your DSL modem have a Solid Green light..then your good to go
Then, you need to enter into your modem GUI by typing your modem default gateway..
Default Gateways
**Speed Stream modems 4100B/5100
[192.168.0.1]
**2wire Firmware 3.5+
[192.168.1.254]
**2wire firmware lower than 3.5
[172.16.0.1]
**2wire all firmwares
»gateway.2wire.net
**Motorola 2210
[192.168.1.254]
As soon as you enter to your modem's GUI you'll have a Login Screen
When you use your installation Disc is always gonna ask for modem access code or system key for 2wire modems, why? because this installation software is going to save a temporary username and password that can only be used for registration process, which is User ID: sbcyahooreg@sbcglobal.net Password : sbcyahooreg
Ok just type this in your modem, hit connect and type modem access code, Continue....
OK now you are now connected, BUT you can not browse :*(
u need to go to the following website »attreg.att.net
and now you'll have member agreement page..
next you have member identification
Box 1 and box 2
box 1 is used when per example you change to another location and you disconnect or move that dsl to this other place, first the system is going to unmerge you email address you have with ATT from your current DSL Telephone Number, then cut the line and move that line to your location and star over, but your email address is going to be associated for 3 months to a Dial-up service.
Using Box1, you'll take that email address and put it back to your new DSL telephone number, doesn't matter if is the same, on the system you don't have it and you'll might going to lose it if you dont do this!!..
Box 2 is simple to create a new one , when you finish, you will be asked to download a software, this software is going to change your modem information with your new email address and password, you can download this or you can just go back to your modem GUI, but this time you'll have connection information. just hit disconnect and type your new email address and password, hit connect again and thats it.
Or you can just simply follow the installation disc
...feedbacks appreciated... | |
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| | anonyjane
join:2008-02-10
Billingsley, AL
1 edit | Re: how to setup new dsl access ACCOUNT w/o installing software For the former bellsouth region it is a little different.
The generic info entered by the installation wizard cd is attreg@att.net and the password is attreg. At this point, they can go to any webpage they want, which leads to a lot of customers calling in wondering why their modem is not showing the static ip they should have (because AT&T didn't do a good job of telling people about the new registration process and some helpdesk agents aren't doing their hobs completely. A lot of the customers think once they get online, they are done.
Then they go to dslinstallation.bellsouth.net. I was told that based on the information provided by the customer during the registration process, the system detects that they need an @bellsouth.net email address. I don't know if it makes a difference if they use the info you've provided but I wouldn't be surprised if it caused issues. | |
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anonyjane
join:2008-02-10
Billingsley, AL
| Just an update:
If you get the Motive software prompt, you'll have to install it proceed, but once you get the page were it confirms the member id and security questions you've chosen, you should be able to quit the registration process (and not have to install the AT&T help center thing, etc) and just enter your user name and password into the modem. | |
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| impala
join:2008-03-08
Clemson, SC
·AT&T Southeast
|  Re: how to setup new dsl access ACCOUNT w/o installing software
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| | anonyjane
join:2008-02-10
Billingsley, AL
| Re: how to setup new dsl access ACCOUNT w/o installing software This is the kind of feedback that needs to be passed along to AT&T by their informed consumers, it's not something they'll take seriously from their phone agents. I'm sure they are aware of at least SOME of the risks, but they still chose to go this route. | |
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