durbin
join:2005-04-08
Alabaster, AL
| [HSI] Tech Help Please - Alabaster, AL
First of all, I have had no complaints with Charter service and this is not a complaint. I would just like to know what is going on. Last week, I noticed snowy analog channels and low upstream power(30dbmV) on my cable modem. I called and setup a tech for Sat between 3-5. Internet went completly down around 3pm Sat. Motorla Modem is sitting on a blinking send light. Tech called, without coming by and said there was a problem with a tap in my area and would have to send a crew with a bucket truck and they would be there Sun morning. They never came Sunday. I called Sun evening and was told the problem would be fixed anywhere from 24hrs and 2 weeks. My neighbor, whose tap comes from the same pole has no problem. Any help would be appreciated. |
