impala
join:2008-03-08
Clemson, SC
 ·AT&T Southeast
| reply to anonyjane
Re: how to setup new dsl access ACCOUNT w/o using the install cd
thanks anonyjane, but...
said by anonyjane  : Then go to dslinstallation.bellsouth.net to begin the online registration process (choosing username and pw). You will have to install some software (it doesn't give you an option to de-select it). I just tried this from a non bell-south ISP to see how far I could go to create the userid using alternate access BEFORE installing the modem. Cannot do it because it wants to install the MOTIVE software to detect the modem first.
Well, this MOTIVE software is exactly the part I could not uninstall!! And it seems rather dangerous as it allows software raw access to ethernet packets. Not to mention the publisher is unverified.
This is stupid. What to linux/MacOS users do?
Can we still call support and have them create the userid/password before setting up the modem? |
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anonyjane
join:2008-02-10
Billingsley, AL
| Supposedly, the new process was implemented to follow FCC guidelines about how customer information needs to be handled. Those guidelines basically prohibit any agent with AT&T from having access to a customer's password. Since you cannot create a username without a password, customers are the only ones who can go through this process.
I am assuming that the site is compatible with MACs. I don't think they worried about making it compatible with Linux users, I guess they assume that they'll have at least one Windows PC that they can use to set up the initial connection.
They've pretty much tied our hands so we cannot do it for you and they also don't give us any info about how secure the software is or how to remove it if the customer does not wish to have it on their computer. I also don't know how to get around installing the Motive software, if there even is a way around it. It stinks. |
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impala
join:2008-03-08
Clemson, SC
·AT&T Southeast
| WinXP IE7: motive install required
WinXP FireFox: no go "Unsupported Computer Configuration"
MacOS Safari: works OK; skips motive or any software
MacOS Camino: no go
Guess I'll be using MacOS the next time.
If you don't know, Safari is the default MacOS browser. Camino is related to FireFox (but not the same as). |
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wayjac
Premium,MVM
join:2001-12-22
Indy
·AT&T Midwest
| said by impala :This is stupid. What to linux/MacOS users do? If you can get the installer cd look on the cd for a ManualSetup.html file it may contain another registration url.
Don't you think it's odd that "dslinstallation.bellsouth.net" redirects to a page with a "AT&T Yahoo High Speed Internet" end user license agreement
--
God bless our troops |
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impala
join:2008-03-08
Clemson, SC
·AT&T Southeast
1 edit | said by wayjac :\If you can get the installer cd look on the cd for a ManualSetup.html file it may contain another registration url. No such file.
FYI: the CD does have software for Mac. The software includes stuff from Motive. However, it appears that you do not have to use the CD or install the Motive software if you use MacOS Safari. I wonder if Windows Safari will work without Motive? If not, you could probably use User Agent Switcher with firefox to pretend to be MacOS Safari.
Still, there needs to be an official way to get a userid and password without installing crap software on Windows. |
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wayjac
Premium,MVM
join:2001-12-22
Indy | Looks like for right now there's no way around the software install. As far as I can tell the motive software will uninstall cleanly. You should be able to do the registration from any internet connection. |
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corporal8
@bellsouth.net | How do you uninstall Motive? I have looked in add/remove programs and I don't see it. |
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Airwolf7
Premium
join:2004-12-12
Franklin, KY
·AT&T Southeast
| Most of us Microsoft Windows users are now running Windows XP or Windows Vista. Could we not set a System Restore point and install this software and set up the modem and when done roll back the computer using this System Restore point that we created before installing this software? |
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wayjac
Premium,MVM
join:2001-12-22
Indy
·AT&T Midwest
| reply to corporal8
I prefer using the control panel add/remove program tool, most times it works.
The name for the motive software in add/remove program is ATT-NAP
Before removing the software you'll also find 2 folders in the program files folder save a copy of the install.log file from the att folder
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impala
join:2008-03-08
Clemson, SC
·AT&T Southeast
|  reply to impala
said by impala : I wonder if Windows Safari will work without Motive? If not, you could probably use User Agent Switcher with firefox to pretend to be MacOS Safari. I tried this in WinXP with Firefox and User Agent Switcher Add-on and it appeared to work without motive. I say appeared to because I got as far as I did with MacOS Safari; past the point where motive installs. I got to the point where you enter your phone/account # for identification. However, I don't have a new user to register, and don't expect to have one any time soon.
It didn't matter if User Agent Switcher was set to pretend to be Safari or IE. If Safari, motive was not downloaded. If set for IE; motive is downloaded but firefox doesn't install it. |
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wayjac
Premium,MVM
join:2001-12-22
Indy
·AT&T Midwest
| said by impala :I tried this in WinXP with Firefox and User Agent Switcher Add-on and it appeared to work without motive. Looks like you may have found a way to register without the motive software.
What is the url used with Safari?
The pages below are with the motive software installed
This is the page for Re-installs / Additional computer
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impala
join:2008-03-08
Clemson, SC
·AT&T Southeast
| 
MacOS Safari New Customer |
with MacOS Safari I end up here after selecting New Customer. No Motive installed. I can do the same in Windows Firefox using the User Agent Switcher. |
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wayjac
Premium,MVM
join:2001-12-22
Indy | I believe you've found a way to bypass the CD software and the web software for those savvy enough to try your method.
Works for me just as you posted  |
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