JLeBLANC
@verizon.net | Issues with WAN Interface on Third Party Router
All,
I finally got Verizon to enable my Ethernet Port on the ONT and disable MoCA. I went ahead and added my own Fortigate router however I am unable to ping or tracert to the WAN Interface. Has anyone else had this same issue? |
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JLeBLANC
@comcast.net
| i want to clearify that i can access the internet from the lan and any resources that i add as a virtual IP forward to the correct IP. it is just frustrating not being able to access the box remotely or set up VPN connections that hit the IP addres. I have included a traceroute with all the number replaced to protect the innocent.
Z:\>tracert MY.BROADBAND.IP.THAT.I.CANT.PING
Tracing route to MY.BROADBAND.IP.THAT.I.CANT.PINGt [MY.BROADBAND.IP.THAT.I.CANT.PING]
over a maximum of 30 hops:
1 1 ms 7 ms 1 ms 192.168.1.1
2 9 ms 11 ms 10 ms isp.blah.net [255.255.255.001]
3 8 ms 6 ms 6 ms isp.blah.net [255.255.255.002]
4 19 ms 9 ms 7 ms isp.blah.net [255.255.255.003]
5 9 ms 10 ms 25 ms isp.blah.net [255.255.255.004]
6 11 ms 17 ms 7 ms isp.blah.net [255.255.255.005]
7 22 ms 8 ms 9 ms isp.blah.net [255.255.255.212]
8 15 ms 11 ms 15 ms isp.blah.net [255.255.255.213]
9 31 ms 14 ms 37 ms isp.blah.net [255.255.255.214]
10 18 ms 18 ms 16 ms isp.blah.net [255.255.255.215]
11 52 ms 292 ms 217 ms isp.blah.net [255.255.255.216]
12 * 23 ms 19 ms isp.blah.net [255.255.255.217]
13 37 ms 19 ms 16 ms isp.blah.net [255.255.255.228]
14 26 ms 37 ms 23 ms isp.blah.net [255.255.255.229]
15 32 ms 40 ms 28 ms isp.blah.net [255.255.255.235]
16 29 ms 30 ms 26 ms isp.blah.net [255.255.255.236]
17 48 ms 29 ms 26 ms isp.blah.net [255.255.255.237]
18 32 ms 32 ms 34 ms MY.BROADBAND.IP.THAT.I.CANT.PINGt [MY.BROADBAND.IP.THAT.I.CANT.PING]
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Z:\>
my point being that it doesnt respond to a ping or even a traceroute.
anyone else experienced this, particularlly those who have installed a fortigate on their FIOS connection? |
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More Fiber
Premium,MVM
join:2005-09-26
West Chester, PA
 ·Bay Area Internet ..
| Have you verified that ICMP responses (ping, tracert) are enabled in the router?
1) Login to the FortiGate web-based manager.
2) Go to System > Network > Interface.
3) Choose the external interface and select Edit.
4) Make sure the Ping Administrative Access check box is checked.
5) Select OK to save the changes. |
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