karl, you put it right: "...truly exceptional technical service, marred by typical incumbent phone company contract legalese and sub-standard billing support."
Class action suit coming up.
Verizon's "non-arbitrating" clause opens that door. You can't provide a service, install it and then qualify the bundle price AFTER without full disclosure.
"our way or the highway" is narrow-dysfunctional thinking. And yes, their billing system is the ultimate bureaucracy!