said by Dogfather:
As I stated, just because the company pays them doesn't automatically mean they aren't neutral. In the course of my business pay auditors (the closest think to arbitrators I use) who are neutral. No problem.
Sure it's a problem, remember Arthur Anderson? That's why we have the Sarbanes-Oxley Act now, to try to prevent auditors from getting in bed with the companies they're hired to audit. We need the same thing for arbitration.
Would you be opposed to the consumer choosing the arbitrator, with the loser paying the costs?