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FixYourThinking

@mycingular.net

A simple call is all it would take

I called in as soon as researching this VERY poorly researched and footnoted article. When I called in; I was told it is TRUE there is a 5GB data "limit" on the "Unlimited Data Plan" BUT this is a system / backend requirement of the system. My monthly usage was at 145GB --- YES 145 GIGABYTES!. However, the system bills you $0.00 for every KILOBYTE after 5GB. Let me say that again - $0.00. In laymen terms: The computer/switch is not yet set up for unlimited usage - because it really hasn't been an issue until very recently. To compensate - you STILL have unlimited usage - you are just billed NOTHING after 5GB. It's hard to see how this makes logical sense ... but it does once it was explained to me. I spoke with the Southeast regional VP of wireless data operations for AT&T - he said there it is a merely computer notation and AT&T has never nor will ever as far as he can see charge ANYthing extra for the unlimited plan and that they are quite aware of Verizon's poor business and customer service decisions regarding this matter.


jcook

@comcast.net

I'm in the wireless business selling Sprint so I called up too to check what was up. Here's what I found:

1) The ATT TOS do, indeed, reference a "DataConnect 5GB Overage Plan" here: »www.wireless.att.com/learn/messa···ices.jsp

2) I received the following email concerning "overage" (over 5GB):

The “Unlimited Data connect plan” is actually a 5gb data connect plan…if a customer goes over their 5 gb’s in a month they will not be charged any overages…they will however be notified of their over use and be asked to curb their usage…if they continue to go over they will contacted and moved into a higher use business data plan…if they’re not downloading tons of movies or songs, or playing online interactive games for 12 hours a day they should have no problem…

Sincerely,

Daniel J. Sanderson

Sales Manager- at&t Mobility

Phone- xxxxxxxxxxxxxxxx (couldn't stiff the poor guy by posting his info)

Cell- xxxxxxxxxxx

Incidentally, they do describe this plan initially as $0.00/kb over 5GB (has to do with the fact that their system still "monitors usage" over 5GB), but dig deeper and they'll give you the straight dope.

3) I have not yet been able to find someone who knows the terms and pricing of the "DataConnect 5GB Overage Plan". This is concerning since it is referenced as your high-usage destiny in the contract you sign. Maybe DSLReports has it right, maybe not.

FYI> Sprint's unlimited plan has no caps and from my understanding, the agreements they have in place are the reason for this. It's not that Verizon/ATT don't WANT to offer this, it's that they just don't have capacity. With Sprint, you want online gaming, YouTube, Slingbox, hosting, always-on, P2P? No problem. Fast, too.


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