Truly frustrating slow DSL in CenturyTel

Truly frustrating slow DSL in CenturyTel http://www.dslreports.com/forum/r20197620 en Fri, 29 Aug 2008 20:59:39 EDT Fri, 29 Aug 2008 20:59:39 EDT Re: Truly frustrating slow DSL http://www.dslreports.com/forum/remark,20223140 anon : Thanks
It's a relief not to be timing out and now I can go retake the test and hopefully get that job started.]]> http://www.dslreports.com/forum/remark,20223140 Tue, 25 Mar 2008 14:31:57 EDT Re: Truly frustrating slow DSL http://www.dslreports.com/forum/remark,20222935 Icon : Yep yep...looks like a champ. ;) ]]> http://www.dslreports.com/forum/remark,20222935 Tue, 25 Mar 2008 13:56:38 EDT Re: Truly frustrating slow DSL http://www.dslreports.com/forum/remark,20222753 tstolze :

said by Bummed :

Thanks Icon
The new modem is hooked up directly.
Now that they've "fixed" my speed, these are the results.

Transceiver Revision: 5.2.2.0
Vendor ID Code: 4
Line Mode: G.DMT Mode
Data Path: Fast
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 1792 320
Margin (dB) 31.0 24.0
Line Attenuation (dB) 10.0 6.0
Transmit Power (dBm) 13.7 12.1

Thanks for posting the stats!
Looks terrific to my eyes, hope all your problems are solved. Keep an eye on it for a week or two and let us know how it works out.
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Ofallon, Mo Weather]]> http://www.dslreports.com/forum/remark,20222753 Tue, 25 Mar 2008 13:31:21 EDT Re: Truly frustrating slow DSL http://www.dslreports.com/forum/remark,20222535 anon : Thanks Icon
The new modem is hooked up directly.
Now that they've "fixed" my speed, these are the results.

Transceiver Revision: 5.2.2.0
Vendor ID Code: 4
Line Mode: G.DMT Mode
Data Path: Fast
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 1792 320
Margin (dB) 31.0 24.0
Line Attenuation (dB) 10.0 6.0
Transmit Power (dBm) 13.7 12.1]]> http://www.dslreports.com/forum/remark,20222535 Tue, 25 Mar 2008 12:57:24 EDT Re: Truly frustrating slow DSL http://www.dslreports.com/forum/remark,20220419 Icon : Your line stats are the numbers that tell how healthy a connection you have between your modem and the DSLAM in the CTel local office that you work out of. It tells the speeds the modem is trained up at, the signal strength measured in decibels in the form of a noise margin, and a few other things that can help determine if there is a local problem or not. You may check out this FAQ that will give you some useful reading on the subject.

If you have a Westell branded modem, make sure it is connected directly to your computer (no other routers or switches between modem and computer), and in a web browser enter 192.168.1.1 into the address bar.

The page that displays first is the home page inside the modem's configuration area. Move your mouse over the "Troubleshooting" tab across the top, then select "DSL Transceiver" from the list. The page will display something like the following:

Transceiver Revision: 5.2.2.0
Vendor ID Code: 4
Line Mode: G.DMT Mode
Data Path: Fast
Transceiver Information Downstream Path Upstream Path
DSL Speed (Kbits/Sec) 1792 320
Margin (dB) 26.5 31.0
Line Attenuation (dB) 21.5 12.0
Transmit Power (dBm) 13.1 12.1

You can simply copy and paste it into a reply if you'd like. Glad to hear you're at least running well tonight.]]> http://www.dslreports.com/forum/remark,20220419 Mon, 24 Mar 2008 23:54:55 EDT Re: Truly frustrating slow DSL http://www.dslreports.com/forum/remark,20220287 anon : My location is Whitehall WI. I have no clue what you mean by line stats... If you'll please explain I'll try to comply. I'm very much a novice at this... so any help would be gretly appreciated.
They did boost my service today. Tonight my speed is 1200 and 256 Quite an improvement! I have not heard anything yet about a refund for the past 33 months though.]]> http://www.dslreports.com/forum/remark,20220287 Mon, 24 Mar 2008 23:22:41 EDT Re: Truly frustrating slow DSL http://www.dslreports.com/forum/remark,20207618 tstolze : As stated above, can we see your line stats and your location?
With more information maybe we can help you out and or give you some more/better leverage with your struggle with CT.
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Ofallon, Mo Weather]]> http://www.dslreports.com/forum/remark,20207618 Sat, 22 Mar 2008 13:52:12 EDT Re: Truly frustrating slow DSL http://www.dslreports.com/forum/remark,20207533 anon : A Centurytel Tech was here this morning and installed a new Westell modem for me. I had a NeTopia one that I'd bought from them 3 yrs ago. He says my problem is the card in their office. He said he believes it was malfunctioning before they put it in and no one noticed (in spite of my complaints and questions)... so 33 months later it is finally going to be replaced.

He also said that he boosted my download speed to 320 for the weekend but it will be 1500 as of Monday. I just tested and it's 190. :(

Since they promised me via email that they would base any refund on the tech report, he said I should be getting some kind of credit for the past 33 months. Time will tell I guess. I'm just really frustrated. WHY do they gt by with this crap? I work online so my DSL speed is a serious matter. It's my bread and butter and they've been holding out on me. If you bought a gallon of milk and they kept bringing you a quart you'd surely say plenty! This is the same deal... just want what I'm paying for.]]> http://www.dslreports.com/forum/remark,20207533 Sat, 22 Mar 2008 13:28:34 EDT Re: Truly frustrating slow DSL http://www.dslreports.com/forum/remark,20205694 Icon : What kind of modem do you have, and have you logged into it to check your line stats? Where do you live?]]> http://www.dslreports.com/forum/remark,20205694 Fri, 21 Mar 2008 23:55:18 EDT Re: Truly frustrating slow DSL http://www.dslreports.com/forum/remark,20199467 fuffer : Sorry to hear that.

I hope they get you your refund.]]> http://www.dslreports.com/forum/remark,20199467 Thu, 20 Mar 2008 22:34:57 EDT Re: Truly frustrating slow DSL http://www.dslreports.com/forum/remark,20197790 BigVe : Welcome to the club.For the last year+ my dsl have degraded badly.There is many times my upload is faster than my download.I also have the 1500/256 package]]> http://www.dslreports.com/forum/remark,20197790 Thu, 20 Mar 2008 17:50:48 EDT Truly frustrating slow DSL http://www.dslreports.com/forum/remark,20197620 anon : I've been with Centurytel for over 3 yrs... have had the 1.5 DSL for nearly that long and have tried to tell them multiple times how slow my connection is. Have gotten one lame excuse after another, suggesting I'm just too impatient and dense to know how this stuff really works.
So yesterday I was testing for a job and in the process they also tested my computer (which was fine) and my DSL speed which failed miserably. Because of the low speed I didn't get the job. Now I have to get my DSL up to speed and start the whole process over again.
My download speed last night was 230 when they tested it... today it's 183. My upload last night was 130... that's gone down today as well.

Considering I've been paying for 1500 and am getting roughly 1/7 of that, I think Centurytel owes me a refund. Considering how simple it is to test these things there's no excuse for them not doing it during every new installation so they KNOW what we ordered is what we're getting. I've suggested to them that a refund is in order so now we'll see just what kind of customer service they truly do provide.]]> http://www.dslreports.com/forum/remark,20197620 Thu, 20 Mar 2008 17:20:35 EDT