Charter Spectrum → Charter & Google (Chicago)?

awesome, time to switch to open DNS again. Charter hors

What are the level 3 DNS's?

4.2.2.1 through 4.2.2.6

Yes, same thing.

Charter in Alton Illinois.

can't connect to google, but everything is fine. the IP it tries to use is 64.105.53.126, but if a ping google I get a different IP. It makes me think a proxy server is being used?

I'm also in the St. Louis area and have been having this particular problem for three days now. I can't get to Google at all with www.google.com, however it works if I use www.l.google.com. It must be a Charter problem because it works fine if I go through an anonymous proxy or if I use my AOL dialup connection.

Several weeks ago I had a problem with Google through my Charter connection - it kept directing me to the German Google site.

Just wanted to echo the issue in St. Louis. Someone I know with the same issue called Charter, and they said since it is only affecting one site, it isn't their fault.

But in my experience, Charter never accepts fault.

That's incorrect. The problem appears to be with routing, not name resolution. I've switched my DNS servers at home, and at a client who's having the same trouble, to level 3's DNS servers and the problem persists.

You can watch it happen, it resolves, then says "connecting to ip.add.re.ss" and it just sits there.

What's even more fun is that anything that resolves to google doesn't work. The client I was talking about has google hosting their mail on their own domain, and the behavior is the same: if you connect to mail.theirdomain.com it fails just like you're going to www.google.com.

It appears to be affecting every google related domain except for www.l.google.com.

gmail.com
googlemail.com
google.com

etc...

Yes, I've tried pinging www.google.com - It returns IP address 64.105.53.126 and times out with 100% packet loss. Yet when using an alternate dialup connection, I have no problem getting to Google.

This issue is currently being looked into. FYI.

Sveg, how have you confirmed this? Has Google made a statement about this issue?

The primary issue with Google that started on friday (4/4)has been isoloated and resolved.

There may be routing issues but the issue discussed in this thread is 100% related to DNS queries returning the wrong IP.

Yeah, except OpenDNS screws around with Google queries too! They claim this is for getting around some builtin annoyance on the standard Dell images for Windows but I think that is going too far. See this for details:

»blog.opendns.com/2007/05 ··· he-page/

Thank you (to all the people behind the scenes)! I worked at an (small) ISP for a while and I have no interest in calling into a call center so I'm glad that Charter is active on this forum.

I am in St Louis and was also experiencing this problem. I called charter and asked them if they had any reported issue with their DNS servers since I couldn't connect to google except using openDNS. It was a bit of a wait, but they finally they gave me new DNS IP addresses and that fixed the problem. I still get those annoying requests for passwords, and weird certificated when doing google search.

I'm in the Atlanta area, and just started a week ago having a problem connecting to Google mail only [except 2 days I couldn't load BBR].

The Google mail site just keeps flipping in and out with a blank "Loading" page. Is that their internal problem?