Bummed
@centurytel.net
| reply to Bummed
Re: Truly frustrating slow DSL
A Centurytel Tech was here this morning and installed a new Westell modem for me. I had a NeTopia one that I'd bought from them 3 yrs ago. He says my problem is the card in their office. He said he believes it was malfunctioning before they put it in and no one noticed (in spite of my complaints and questions)... so 33 months later it is finally going to be replaced.
He also said that he boosted my download speed to 320 for the weekend but it will be 1500 as of Monday. I just tested and it's 190. 
Since they promised me via email that they would base any refund on the tech report, he said I should be getting some kind of credit for the past 33 months. Time will tell I guess. I'm just really frustrated. WHY do they gt by with this crap? I work online so my DSL speed is a serious matter. It's my bread and butter and they've been holding out on me. If you bought a gallon of milk and they kept bringing you a quart you'd surely say plenty! This is the same deal... just want what I'm paying for. |
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tstolze
Premium
join:2003-08-08
O Fallon, MO
 ·CenturyTel Inc.
 ·Charter Pipeline
| As stated above, can we see your line stats and your location?
With more information maybe we can help you out and or give you some more/better leverage with your struggle with CT.
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Ofallon, Mo Weather |
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