rit56
join:2000-12-01
New York, NY
| Verizon and their tatics
I switched to TWC triple play in October. I started calling Verizon in August to try to get a comparable or better deal. They told me they had none. As soon as I made the decision to switch, contacted TW and said lets go Verizon started calling and offering me a deal to stay. I don't understand why they offered nothing until I decided to switch. All they did really was piss me off and at that point I wanted out. They need to rethink their business model a bit. If a customer calls them and says "I'm thinking of switching to TWC for their triple play, do you have anything competitive as far as a land line goes?" you would think at that point they would offer a deal of some sort. |
mmainprize
join:2001-12-06
Houghton Lake, MI
| I had the same thing happen to me, i called Verizon and asked to lower my bill any way i could as 50 buck for a phone and message center and 20 cent a minute long distance was not cutting it. So after paying to have the voice mail box removed and still ending up with 45 a month, i called charter and added the phone service.
I got a express mail from Version about wanting to keep me as a customer. I called the number and he offered me deal after deal. He offered TV, Phone, and DSL for less then charter. The only problem is that only phone is available in my area. After i explained that and that i had called and asked about lowering my phone cost but got no where, he said he was sorry and offered to match the charter phone cost and features.
I told him he had his change and blow it, i am staying with charter as at least they are upgrading and offer triple play, i am still waiting for verizon to put in DSL. |
