| AT&T as well When I cut off the AT&T phone and DSL service at a corporate condo in FL recently, I was grilled on why and then asked if I was going to another provider, which is Brighthouse.
On my desk is a letter from AT&T, offering deals and discounts to get us back. Here's the URL they referenced in the letter: »smallbusiness.bellsouth.com/cust···ning.asp
If only they would understand that the price of services had nothing to do with the termination. It was the lack of resolution to multiple billing errors over the course of 9 months. It was CSR's who made the problems worse by making additional clerical errors, even converting a personal account to business and then refusing to change it back while apologizing for the mishap.
Our business account is next, migrating from AT&T to a VOIP provider across the road. No amount of letters or emails will win us back.
Back on topic though, I don't think Verizon (or anyone) should contact customers who want to port numbers. If a customer goes through the hassle of getting a disconnect, all avenues were previously crossed. Leave them alone!
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I would like to change the world but nobody will give me the source code. |
