Re: teksavvy in http://www.dslreports.com/forum/r20217712 en Wed, 10 Feb 2010 10:04:31 EDT Wed, 10 Feb 2010 10:04:31 EDT never use ISP's email http://www.dslreports.com/forum/remark,20284493 anon : you dont want isp specific email addresses anyway. rogers made EVERYONE change their address from at HOME, to some other stupid shit--cant remember what, i never use isp email. they had NO choice, because i think it was yahoo that forced them to change after gettin the @HOME domain. think they tried to strong arm rogers for cash, and then possibly the users, so they could keep their addresses they had for yesrs, some more than 10 years, of paying rogers almost 50$ per month, or 600 per year. after 10 years you have just given rogers 6 THOUSAND dollars, and they cant even guarantee you email address as promised in teh sales pitch. if that happened to me, would have sued them for every penny i paid them fromt eh moment i made that email address. who knows how many long lost friends, business contacts etc those poor trusting idiots lost out on.

no, my friend, NEVER use isp email. always go with a email only setup. GOOGLE mail is pretty good now, but even shitty hotmail, or some paid email (yes they do exist) would have been better. avoid the paid email services tho, their fly by mnight, and needing to charge for email hosting is a POOR business model--they won't be around for long. google and hotmail wil be around for a very long time, only MS might get ugly some day and mess with their users, GOOG us far more ethical and less likely to screw over its users. even a company like Techsavvy, which seems like they are VERY nice and well LIKED may not be able to protect users form bell pulling the plug on them, just to be assholes.]]> http://www.dslreports.com/forum/remark,20284493 Fri, 04 Apr 2008 19:55:50 EDT Re: teksavvy http://www.dslreports.com/forum/remark,20227555 TopSpeed6 : You need to also consider that under the U.S. Patriot Act, the government can intercept or view any email or electronic content stored in or transiting by the U.S.A. even if it belongs to a foreign citizen. Since Hotmail and Yahoo are in the U.S., the Patriot Act will apply even if you connect from Canada.
If I was Canadian, I'd stick with a Canadian ISP which stored my emails in Canada.]]> http://www.dslreports.com/forum/remark,20227555 Wed, 26 Mar 2008 09:47:55 EDT Re: teksavvy http://www.dslreports.com/forum/remark,20221891 anon : @Em Adespoton

that's the beautiful thing about teksavvy - you don't need to get escalated, because their first-tier techs are actually clueful.]]> http://www.dslreports.com/forum/remark,20221891 Tue, 25 Mar 2008 11:58:43 EDT Re: teksavvy http://www.dslreports.com/forum/remark,20218239 anon : If you're tech savvy yourself, just run a traceroute to figure out where your connection stops, then run a traceroute from the outside (via a friendly wireless access point or something) to see where the problem is from the outside. Then call tech support with these two IP addresses and any telltale information their reverse DNS lookup gives you, and tell the person on the other end that you've noticed network issues between the two points and would like to talk to someone knowledgeable regarding their current network issues.

Using this trick always gets me escalated within minutes to someone who actually knows what they're talking about -- they often think I'm a wholesaler who somehow called in on the wrong line. Generally the answers are something along the line of "Bob currently has router X offline in building Y -- the failover to carrier X's network doesn't seem to be kicking in. When Bill gets there with the new hardware (should be an hour or so), we'll have more information)."

Sure beats "Try restarting your computer again while closing one eye and kissing your modem" that you get at the lower levels.]]> http://www.dslreports.com/forum/remark,20218239 Mon, 24 Mar 2008 17:06:20 EDT Re: teksavvy http://www.dslreports.com/forum/remark,20218246 en102 : Are you kidding me ?
DSL-Extreme, Sonic, Speakeasy, just to name a few are resellers of DSL, using their own network, but AT&T/VZ/Covad/Qwest for the last mile.
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Canada = Hollywood North]]> http://www.dslreports.com/forum/remark,20218246 Mon, 24 Mar 2008 17:04:14 EDT Re: teksavvy http://www.dslreports.com/forum/remark,20217893 SlickNetAaro :
said by hottboiinnc See Profile :

Won't happen. the US Telcos do not want the linesharing/reselling and have basically killed it.

Funny, we have probably 100 ISPs to choose from in Minneapolis Qwest territory. A few providers also have their own DSLAMs for better reach or speed.]]> http://www.dslreports.com/forum/remark,20217893 Mon, 24 Mar 2008 15:50:53 EDT Re: teksavvy http://www.dslreports.com/forum/remark,20217847 Taylortbb : You're right, it is very rare. That's why TekSavvy has such a loyal following. Their support is excellent, you talk to people that know what they're doing and aren't reading from a script. They also admit when they're having problems and say what the problem is and how long till its resolved.]]> http://www.dslreports.com/forum/remark,20217847 Mon, 24 Mar 2008 15:40:39 EDT Re: teksavvy http://www.dslreports.com/forum/remark,20217712 Guspaz : Telus has a packet-switched network, but it doesn't matter; DSL works directly over the raw copper wire. From there, it's just a question of how it's backhauled to the ISP's PoP. I believe Bell uses L2TP over ATM.]]> http://www.dslreports.com/forum/remark,20217712 Mon, 24 Mar 2008 15:13:34 EDT Re: teksavvy http://www.dslreports.com/forum/remark,20217709 nekkidtruth :
said by mlerner See Profile :

said by hottboiinnc See Profile :

Just because Roger's has outsourced their email too; to Yahoo!. It's cheaper to outsource something than it is to do something else. But as far as Tech Support why use it if your line works fine? No need to use it.
Except that when I need to use tech support, for instance when my line is down or I am having problems with email I would like to get good support, so that if it's an issue with my ISP it doesn't take 20 calls to figure it out! :p
What is this good support you speak of? I know of very few ISP's who actually assist their customers well. In fact, I worked technical support for 2 different ISP's and nine times out of ten we're told to send them to a third-party such as Microsoft or Eudora etc. It's very rare that an ISP will admit to having difficulties with their mail servers, and even MORE rare for them to actually fix any issues with their mail servers.
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Weeeeeee]]> http://www.dslreports.com/forum/remark,20217709 Mon, 24 Mar 2008 15:13:00 EDT Re: teksavvy http://www.dslreports.com/forum/remark,20217683 patcat88 : Are the lines from the wholesalers BC circuit or packet switched?]]> http://www.dslreports.com/forum/remark,20217683 Mon, 24 Mar 2008 15:07:32 EDT Re: teksavvy http://www.dslreports.com/forum/remark,20217281 mlerner :
said by hottboiinnc See Profile :

Just because Roger's has outsourced their email too; to Yahoo!. It's cheaper to outsource something than it is to do something else. But as far as Tech Support why use it if your line works fine? No need to use it.
Except that when I need to use tech support, for instance when my line is down or I am having problems with email I would like to get good support, so that if it's an issue with my ISP it doesn't take 20 calls to figure it out! :p]]> http://www.dslreports.com/forum/remark,20217281 Mon, 24 Mar 2008 13:55:32 EDT Re: teksavvy http://www.dslreports.com/forum/remark,20216763 hottboiinnc : why use ISP email? why use their webspace? most people (especially on here just bitch about ISP email anyway). Why not just get a domain and have it hosted at Gmail Apps.

Just because Roger's has outsourced their email too; to Yahoo!. It's cheaper to outsource something than it is to do something else. But as far as Tech Support why use it if your line works fine? No need to use it.]]> http://www.dslreports.com/forum/remark,20216763 Mon, 24 Mar 2008 12:15:24 EDT Re: teksavvy http://www.dslreports.com/forum/remark,20216342 anon : "TekSavvy themselves have many resellers, and I don't understand why somebody would want to go with one of them;"

Because my clients trust me and appreciate the services that I provide. They also appreciate the fact that I've introduced them to the great service and cost savings that TekSavvy offers and want me to be paid for my efforts... and so does TekSavvy.]]> http://www.dslreports.com/forum/remark,20216342 Mon, 24 Mar 2008 11:15:25 EDT Re: teksavvy http://www.dslreports.com/forum/remark,20216326 Thane_Bitter :
said by hottboiinnc See Profile :

I havent figured out why use a reseller though when you can go direct to the actual ISP and get the same service- usually cheaper. I don't see the need for all the fluff if you don't need it; like ISP email and webspace.
Well you will be horribly disappointed with Bell, they are more expensive then whole/resellers, and have outsourced email services to Hotmail. Yes, they still do have a web space, a whopping 5 megs worth, but you must wade through technical support (which has also been outsourced) to get it running!
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...A bitter ray of sunshine]]> http://www.dslreports.com/forum/remark,20216326 Mon, 24 Mar 2008 10:53:21 EDT Re: teksavvy http://www.dslreports.com/forum/remark,20216281 sbrook : Unfortunately in this case, you CAN'T get it cheaper with the Bell and you definitely get a LOT more fluff with Bell.]]> http://www.dslreports.com/forum/remark,20216281 Mon, 24 Mar 2008 10:46:16 EDT Re: teksavvy http://www.dslreports.com/forum/remark,20216243 Guspaz : Because it's not reselling. Under the CRTC's model, Bell is used for the coppper, the DSLAM (what your DSL modem talks to), and the ATM network to get you to your ISP. From there, you're on your own ISP's network, using their upstream providers and peers. Some ISPs colocate their own DSLAMs in COs, in which case they're only using the dumb copper.

This is why they're called wholesellers and not resellers; they're relying on Bell for the last mile, but using their own networks for actual internet connectivity. The result is TekSavvy can sell 200GB/mth for $30/mth while Bell charges something like $42 (last I checked) for 30GB/mth.

Now, TekSavvy themselves have many resellers, and I don't understand why somebody would want to go with one of them; they really are just resellers. Might as well go with TekSavvy directly.]]> http://www.dslreports.com/forum/remark,20216243 Mon, 24 Mar 2008 10:40:50 EDT Re: teksavvy http://www.dslreports.com/forum/remark,20216213 hottboiinnc : Won't happen. the US Telcos do not want the linesharing/reselling and have basically killed it.

I havent figured out why use a reseller though when you can go direct to the actual ISP and get the same service- usually cheaper. I don't see the need for all the fluff if you don't need it; like ISP email and webspace.]]> http://www.dslreports.com/forum/remark,20216213 Mon, 24 Mar 2008 10:33:56 EDT teksavvy http://www.dslreports.com/forum/remark,20216074 PhoenixDown : Too bad they aren't reselling broadband here in the states]]> http://www.dslreports.com/forum/remark,20216074 Mon, 24 Mar 2008 09:58:32 EDT