oldhippie
join:2004-11-29
Spartanburg, SC
| [Speed Issues] Charter speed test
I've run the Speakeasy speed test at: www.speakeasy.net/speedtest/
to Atlanta, GA. I'm in Spartanburg, SC. I'm paying for 5 megs.
The following is a good average:
Download Speed: 2814 kbps (351.8 KB/sec transfer rate)
Upload Speed: 492 kbps (61.5 KB/sec transfer rate)
Charter tells me "up to 5 megs" yet 2814 kbps ain't even close to 5 megs if you do the math (1,048,576). They say even if I got 1 meg, thats still within their contractual aggrement.
Anyone got any ideas on how I can confront Charter on this issue? |
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sdante
join:2008-02-14
Allendale, MI
1 edit | Speed issues are tricky, it really could be anything from the mainline running through the streets, to the modem, to your own equipment. Your upload speeds are fine, its the download speeds that are off - which could be something as simple as a program running in the background on your PC thats eating your bandwidth, though it's impossible to say what the problem would be without being there to troubleshoot. The first thing I would try though would be to bypass any non-charter equipment, such as routers, switches etc. If you have easy access to another computer, I would test that one on your connection also. If you're getting the same results, then you know its probably not the PC unless they are both riddled with spyware.
Bare in mind that speedtest sites can also give inaccurate readings, as they can run through multiple non-ISP servers due to the distance from their test server to your location. Try a few different ones and see if it fluctuates. If at this point you're sure still seeing the issue, then I would call Charter and ask for a service call, just bare in mind that if the tech gets there and the problem is not related to Charter's equipment or wiring you'll probably get charged for the call.
In regards to 'confronting' Charter on the issue - unfortunatly when it comes to internet speed there are just so many different variables and possibilities with customer's PCs and equipment that are beyond the cable company's comtrol that it's impossible to guarantee that the service will run perfectly on every machine, much like with video games. ISPs throw the "up to" in there to cover their asses, basically. |
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norton
join:2005-08-03
Holland, MI | reply to oldhippie
what do you get from a charter speed test website? here is 1 that i know of
michigan: »sp1aldlmi.aldl.mi.charter.com/ |
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vasftw
join:2008-03-14
Louisville, KY | reply to oldhippie
We will t/s less then 70% for the most part. Start in safe and run the test and see what kind of speeds you get. |
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oldhippie
join:2004-11-29
Spartanburg, SC
| said by vasftw  :We will t/s less then 70% for the most part. Start in safe and run the test and see what kind of speeds you get. "We"? |
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mmainprize
join:2001-12-06
Houghton Lake, MI
2 edits | reply to norton
This is what i get here in MID michigan (Houghton Lake)
It has been slowing down the last few months and now it just varies all the time during peak hours.
This was from the site you posted
TCP/Web100 Network Diagnostic Tool v5.3.3e
click START to begin
Preparing Speedtest . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client to server) . . . . . 495.74Kb/s
running 10s inbound test (server to client) . . . . . . 3.38Mb/s
Your speed is 61.56 times faster than 56Kb dialup
click START to re-test
**************************************
The pings speed are not to bad but it seem as the months go by i am be lumped in with many other user all going to some main router these days and it just can't keep up any more.
C:\Documents and Settings\xxx>ping yahoo.com
Pinging yahoo.com [66.94.234.13] with 32 bytes of data:
Reply from 66.94.234.13: bytes=32 time=99ms TTL=50
Reply from 66.94.234.13: bytes=32 time=100ms TTL=50
Reply from 66.94.234.13: bytes=32 time=92ms TTL=51
Reply from 66.94.234.13: bytes=32 time=95ms TTL=50
Ping statistics for 66.94.234.13:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 92ms, Maximum = 100ms, Average = 96ms
C:\Documents and Settings\xxx>tracert yahoo.com
Tracing route to goggle.com [64.182.91.91]
over a maximum of 30 hops:
1 8 ms 14 ms 9 ms 10.67.96.1
2 11 ms 10 ms 9 ms 10.67.96.1
3 15 ms 13 ms 12 ms 172.19.62.89
4 13 ms 24 ms 13 ms 172.19.47.165
5 17 ms 23 ms 15 ms 172.19.47.192
6 20 ms 17 ms 21 ms 24-247-236-20.static.aldl.mi.charter.com [24.247.236.20]
7 16 ms 16 ms 17 ms 172.19.49.219
8 23 ms 22 ms 23 ms 64.127.129.9
9 22 ms 27 ms 31 ms 65.170.10.137
10 24 ms 21 ms 22 ms sl-st21-chi-1-0.sprintlink.net [144.232.8.103]
11 69 ms 59 ms 58 ms so1-1-0-2488M.br1.CHI2.gblx.net [64.212.107.81]
12 55 ms 55 ms 58 ms te3-4-10G.ar2.DAL2.gblx.net [67.17.111.34]
13 64 ms 59 ms 48 ms 64.213.77.150
14 87 ms 46 ms 257 ms 64.182.192.37
15 47 ms 46 ms 51 ms 64.182.91.91
Trace complete.
C:\Documents and Settings\xxx>tracert dslreports.com
Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:
1 9 ms 19 ms 13 ms 10.67.96.1
2 12 ms 8 ms 11 ms 10.67.96.1
3 15 ms 14 ms 15 ms 172.19.62.89
4 14 ms 14 ms 25 ms 24-231-187-109.static.bycy.mi.charter.com [24.231.187.109]
5 18 ms 19 ms 14 ms 172.19.47.192
6 42 ms 17 ms 19 ms 24-247-236-20.static.aldl.mi.charter.com [24.247.236.20]
7 18 ms 19 ms 28 ms 172.19.49.219
8 22 ms 22 ms 26 ms 64.127.129.9
9 46 ms 44 ms 44 ms nyc-ten1-4-ord-ten1-2.wvfiber.net [66.216.48.206]
10 51 ms 50 ms 54 ms ash-ten3-3-nyc-ten1-1.wvfiber.net [66.216.1.161]
11 52 ms 63 ms 55 ms eqix.ge-0-0-0.gbr1.ash.nac.net [206.223.115.69]
12 66 ms 65 ms 69 ms 0.so-2-2-0.gbr2.nwr.nac.net [209.123.11.29]
13 69 ms 71 ms 72 ms 0.so-0-3-0.gbr1.oct.nac.net [209.123.11.233]
14 69 ms 61 ms 58 ms www.dslreports.com [209.123.109.175]
Trace complete.
C:\Documents and Settings\xxx>tracert goggle.com
Tracing route to goggle.com [64.182.91.91]
over a maximum of 30 hops:
1 8 ms 14 ms 9 ms 10.67.96.1
2 11 ms 10 ms 9 ms 10.67.96.1
3 15 ms 13 ms 12 ms 172.19.62.89
4 13 ms 24 ms 13 ms 172.19.47.165
5 17 ms 23 ms 15 ms 172.19.47.192
6 20 ms 17 ms 21 ms 24-247-236-20.static.aldl.mi.charter.com [24.247.236.20]
7 16 ms 16 ms 17 ms 172.19.49.219
8 23 ms 22 ms 23 ms 64.127.129.9
9 22 ms 27 ms 31 ms 65.170.10.137
10 24 ms 21 ms 22 ms sl-st21-chi-1-0.sprintlink.net [144.232.8.103]
11 69 ms 59 ms 58 ms so1-1-0-2488M.br1.CHI2.gblx.net [64.212.107.81]
12 55 ms 55 ms 58 ms te3-4-10G.ar2.DAL2.gblx.net [67.17.111.34]
13 64 ms 59 ms 48 ms 64.213.77.150
14 87 ms 46 ms 257 ms 64.182.192.37
15 47 ms 46 ms 51 ms 64.182.91.91
Trace complete.
**********************************************
why is it that i always end up going through That same IP at hop 8 ????
with many different routes before it with each trace i do it is the same. I can not lookup what that IP is 64.127.129.9 |
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chtr_sc
join:2005-06-24
Greenville, SC | reply to oldhippie
Ad I have asked before PM me your MAC and I can see if you are on one of the ports we are now working on after getting the POP connections set up. If you refuse to do this then there is no help to be requesting for. |
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vasftw
join:2008-03-14
Louisville, KY
| reply to oldhippie
said by oldhippie :said by vasftw :We will t/s less then 70% for the most part. Start in safe and run the test and see what kind of speeds you get. "We"? 'We' As in I work for Charter.... |
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oldhippie
join:2004-11-29
Spartanburg, SC
| reply to chtr_sc
said by chtr_sc :Ad I have asked before PM me your MAC and I can see if you are on one of the ports we are now working on after getting the POP connections set up. If you refuse to do this then there is no help to be requesting for. After calling Charter a half a dozen times and having someone from Charter at my house a half a dozen times, would THEY not have the capability to read this info? |
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vasftw
join:2008-03-14
Louisville, KY | reply to mmainprize
It the way the traffic is router that is most likely a backbone router. |
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mmainprize
join:2001-12-06
Houghton Lake, MI
2 edits | Yes you are correct, and all the fixes/upgrades they have done just have made it not work as good.
I have had HSI for about 4 or 5 years now. It always worked great and i could max out my 3 meg connection now it is 5 meg, but for the last 4 to 6 months now i have been having slow downs.
My DU meter use to just show a straight line at the 5 meg rate any time of the day, now this is what it looks like see attached, that is from a paid news server that is able to max out a 5 meg connection with just one connection and i have 8 connections going just to get that speed. I can get the full 5 meg speed in the middle of the night.
If i did not know better i almost think it is something like packet shaping going on. I guess it is time to force a IP change and see if it gets better. |
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