http://www.dslreports.com/forum/r20220267 en Mon, 06 Oct 2008 09:22:15 EDT Mon, 06 Oct 2008 09:22:15 EDT http://www.dslreports.com/forum/remark,20290507 Farshid420 : Glad to hear you're in business, and you have to understand, you're not always going to get the best experience when contacting tech support, but the important thing is to recognize that that will happen regardless of what company you're with. If you're patient about the situation, and keep trying, your problem will be solved.

It's the sad truth of today's market. Any ISP that claims they have perfect customer service is lying (although some do have better than others), and Acanac is at least trying to get better using the feedback they're given about their employees :)]]> http://www.dslreports.com/forum/remark,20290507 Sun, 06 Apr 2008 01:58:40 EDT http://www.dslreports.com/forum/remark,20290497 poorstudent : Gave them a call the other night, and as I thought, simply a matter of registering my username or something simple as that, as they forgot to add me. Took about a minute. Still I don't know why the guy I exchanged emails with didn't bother to check it.]]> http://www.dslreports.com/forum/remark,20290497 Sun, 06 Apr 2008 01:54:26 EDT http://www.dslreports.com/forum/remark,20283185 Farshid420 : Well, as with any other tech support, you just have to keep insisting sometimes. You might also decide to contact Acanac Inc. (Paul) here on the forums and let him know of your situation.

Keep us posted :p]]> http://www.dslreports.com/forum/remark,20283185 Fri, 04 Apr 2008 15:41:20 EDT http://www.dslreports.com/forum/remark,20282359 poorstudent : I have been in contact with them for at least a week or so, as I don't have a phone right now though it has just been through emails. Unfortunately they have been no help. Their solution it seemed was to just send me my login info again. Now they want me to call and put my modem through some tests.

What for? I say. It's obviously not the modem. I don't know how hard it is to reset my login, or give me a new one or something, but whatever it is it seems they don't think it is necessary.]]> http://www.dslreports.com/forum/remark,20282359 Fri, 04 Apr 2008 13:18:01 EDT http://www.dslreports.com/forum/remark,20224188 Farshid420 : poorstudent, have you tried contacting their tech support about this issue? It might just be a prob with your account info, in which case, the fix would be pretty easy, and this is one of the things that Acanac does not need to contact Bell for ;)]]> http://www.dslreports.com/forum/remark,20224188 Tue, 25 Mar 2008 17:21:42 EDT http://www.dslreports.com/forum/remark,20220652 poorstudent : Well I still don't know what the problem is but I replaced my nick/pass with a free trial login that I requested a while back, and voila I'm connected. I guess there must be something going on with acanac.]]> http://www.dslreports.com/forum/remark,20220652 Tue, 25 Mar 2008 00:52:03 EDT http://www.dslreports.com/forum/remark,20220267 poorstudent : I'm trying to get connected with Acanac, but I'm having no luck with either a 4200 or 5200 formerly from bell.

The DSL connection is up and when I do the test@test/test nick /pass combo the connection is up, but when I try my own nick/pass I just get a "local connection failed to negotiate PPPoE options" error message.

Any ideas on what could be going wrong?]]> http://www.dslreports.com/forum/remark,20220267 Mon, 24 Mar 2008 23:19:49 EDT