oldhippie
join:2004-11-29
Spartanburg, SC
| [Speed Issues] Please post speed test results I'm paying for 5 megs and getting less than 3 megs. I've had 4 service calls at my house with no solution. Charter tells me there is nothing wrong, I'm getting 5 megs. (what their test on their end shows) and their is nothing they will do.
Please post your Speed Test Results and what you are paying Charter for.
»www.speakeasy.net/speedtest/
I need to show this to Charter and tell them they are wrong, either fix the problem or only charge me for 3 megs.
Thanks | |
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BBT IV
Premium
join:2006-03-22
Central Point, OR | 5Mb package, testing from Oregon to NYC;
Download Speed: 4932 kbps (616.5 KB/sec transfer rate)
Upload Speed: 489 kbps (61.1 KB/sec transfer rate) | |
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KoRnGtL15
Premium
join:2007-01-04
Grants Pass, OR | I am on there 5mb plan as well. Here are my results.
Download Speed: 5017 kbps (627.1 KB/sec transfer rate)
Upload Speed: 487 kbps (60.9 KB/sec transfer rate)
Always get my speeds as advertised day or night any time. | |
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Surrywood
join:2003-03-28
Greenville, SC
| Well, I'm paying for ten and I am getting this.
Last Result:
Download Speed: 2374 kbps (296.8 KB/sec transfer rate)
Upload Speed: 976 kbps (122 KB/sec transfer rate)
I've been on the phone (off and on) with the Techs (Canada and Philippines) since 8 am. My last conversation was at around 3pm. They say my low speeds are because I am running a router. I had to hang-up and try again on some of my calls (that were routed to the Philippines) as I could not understand the tech. | |
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Postal
Postage Due
join:2000-08-30
Ventura, CA | Re: [Speed Issues] Please post speed test results I'm on the 10/1 plan.
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Next time you wave at me, use ALL your fingers. | |
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Tecklord
join:2001-01-27
Belleville, IL | 10/1 package. I have a tech visit coming tomorrow and I am crossing my fingers for a bad line.
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oldhippie
join:2004-11-29
Spartanburg, SC
| Re: [Speed Issues] Please post speed test results 4771 down and 993 up? If you aren't on the phone with them everyday till they fix it, shame on you!
They came out again yesterday, the fifth tech I've had in 6 months. They FINALLY replaced the modem and (BINGO!), that was the problem. Getting the 5 megs I've been paying for since they went to 5 megs., a year are more ago.
It's true,per the Greenville newspaper, Charter is at the bottom of list of company customer satisfaction. | |
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Axekick
join:2005-05-01
Saint Louis, MO | 4,763kbps Down, 494 kbps Up On 5 Meg package | |
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Axekick
join:2005-05-01
Saint Louis, MO |  | |
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chtr_sc
join:2005-06-24
Greenville, SC
| Send me your MAC address with model of modem. I will take a look at it. We finally got things worked out with WV and now have 4 OC-48's online as of about 3am last night. We are keeping a close eye on it for the next couple of days for final tweaking. Hoping to be done with this for a bit by the end of the week. | |
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oldhippie
join:2004-11-29
Spartanburg, SC
| Re: [Speed Issues] Please post speed test results said by chtr_sc  :Send me your MAC address with model of modem. I will take a look at it. We finally got things worked out with WV and now have 4 OC-48's online as of about 3am last night. We are keeping a close eye on it for the next couple of days for final tweaking. Hoping to be done with this for a bit by the end of the week. Been there, done that. Has absolutely nothing to do with something else besides Charter. You Charter people keep blaming everything on everyone else but yourselves. Keep telling me if there was a problem it was my computer. So, I bought a new computer for myself at Christmas. Same problem.
Spoke with a tech out of British Columbia a couple months back. He said he showed a "possible" problem with the modem and he would put on the service call he scheduled with me to have the tech replace it for sure. Two techs came and went since then, no new modem. Said nothing was wrong with it.
But, as I just posted, a tech came yesterday and replaced the modem and I'm now getting what I've been paying the idiots at Charter for.
The thing is, yesterday I heard the tech and the female person he was talking with on the phone while he was checking my system and she was was almost defiant with the tech saying "he's getting 5 megs". The same thing they were telling me when I called and complained. They don't or won't do anything if they can get around it.
I won't to khow many more Charter customers are paying for service they aren't getting. | |
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chtr_sc
join:2005-06-24
Greenville, SC
| sorry to hear that you don't want any help. If that is the way you want to work toward a resolution then so be it. Others that are having an issue please let me know or post on the other topic of slow speeds in the upstate and I will do what I can. I believe we have the pop connection fixed and we still have some areas that have some contention that is on the road map to be fixed soon and I will let you know if you are in one of those area's. thanks | |
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oldhippie
join:2004-11-29
Spartanburg, SC
| Re: [Speed Issues] Please post speed test results said by chtr_sc :sorry to hear that you don't want any help. If that is the way you want to work toward a resolution then so be it. Others that are having an issue please let me know or post on the other topic of slow speeds in the upstate and I will do what I can. I believe we have the pop connection fixed and we still have some areas that have some contention that is on the road map to be fixed soon and I will let you know if you are in one of those area's. thanks Spoken like a true Charter employee or Charter contracted person.
Why do you think it took 4-5 service calls to find out it was a bad modem I had? I say first visit, mis-diagnosis. Second visit, another mis-diagnosis. Third, forth and fifth visit, pure stupidity.
Why is Charter at the bottom on customer service surveys?
Why do Charter employees admit to being told by supervisors to "fib" to customers?
Why are most of the following newspaper articles in this Greenville, SC newspaper negative articles about Charter?
»nl.newsbank.com/nl-search/we/Arc···_date-0= | |
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| | sittin_tech
join:2004-04-13
Rochester, MN
1 edit | Re: [Speed Issues] Please post speed test results  | |
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| | vasftw
join:2008-03-14
Louisville, KY
| "fib" to customers? haha
Never once can I say that I have been told by sup to lie to a customer. Anyway, yes it unfortunate that it took so long find the issue. Replacing the modem should of been one of the first steps. Just a FYI we have millions of customer that have no issues with any of their services. People just don't take to time praise there service, so all you do hear is the bad things. | |
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oldhippie
join:2004-11-29
Spartanburg, SC
| Re: [Speed Issues] Please post speed test results said by vasftw :"fib" to customers? haha Never once can I say that I have been told by sup to lie to a customer. Anyway, yes it unfortunate that it took so long find the issue. Replacing the modem should of been one of the first steps. Just a FYI we have millions of customer that have no issues with any of their services. People just don't take to time praise there service, so all you do hear is the bad things. And I guess American Customer Satisfaction Index (University of Michigan) and J.D. Power and Associates are wrong.
dslreports.com, where you are right now, is wrong also when they say they are the second worst rated cable ISP? »/gbu/CA
PCWorld also ranked Charter's cable Internet service as worst among 14 major Internet service providers.
»www.pcworld.com/zoom?id=133019&p···oomIdx=2
The Better Business Bureau posted a warning to consumers about the company:
The Better Business Bureau has received numerous complaints regarding this cable, digital TV, and high speed internet access provider. Complainants primarily allege that the firm had improper billing practices, referred customer bills to collection agencies in error, provided poor customer service, used misleading advertising, provided defective internet or cable performance, used improper sales tactics or misrepresented the actual costs of installation and service, failed to properly install or maintain service, damaged customers' property, and failed to honor service appointments.
Shall I go on? These are reputable companies that have done surveys that say Charter sucks, not just me and Joe Blow.
I have been "bundled" by Charter. I don't have a choice on cable and internet, no dish will "see" the satellite(s) at my location and DSL is not available (old section of town).
If I could, I would be gone from Charter Non-Communications in a heart beat. If it was a car, I'd have traded it in.
I want Charter to succeed. I want them to do a better job for me and all their other customers. If I didn't, I wouldn't be wasting my time in here. | |
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wildgator360
join:2008-03-28
Greer, SC
1 edit | I am in Greer, SC in a fairly new subdivision.I had the 5mb package earlier this week, but the speeds were so slow in the afternoon/evening/night hours that surfing the web and using xbox live was rediculous. Download speeds were well below 2mb, but were fluctuating nonstop. Ping to speedtest.net's georgia site was above 999ms. After MANY calls to Charter tech support, I agreed to have tech come out and check the line. No problem he reported, but told my wife that "Evening and night hours are when the most people are on, so speeds will be slow then."
Allrighty then, thank you for your college level response to my problem Handy Mandy. I called Charter back that day and had the speed adjusted to 10mb package. I get home and do the speed test, and I average only around 3-5mb download and half the upload speed. I call Charter the next morning and get a modem replacement, SB5101 to replace my Toshiba PCX2200. Upload speed goes to 1mb, but still same shitty download speeds. When I check in the mornings, the speed is just as I pay for, 10 down, 1 up. But after 2 PM, you can forget about it. I just want to know when it's going to be fixed, because it hasn't been like this before the past 3 weeks/month, so what gives Charter? | |
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WyckedKnight
We the people by the corporations
join:2004-07-12
Van Nuys, CA | lately my speeds have been acceptable, but today is allot different I'm on the 10/1 package and getting this.
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sittin_tech
join:2004-04-13
Rochester, MN | good here at 6pm
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WyckedKnight
We the people by the corporations
join:2004-07-12
Van Nuys, CA
1 edit | Fixed my issue, Had a damn virus on my system.. but my speeds are still slow. | |
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DG6
join:2002-05-14
New Hartford, CT | 
I'll take it! | |
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txspike
Premium
join:2002-04-03
Fort Worth, TX | 
76148 in Watagua, tx ( Dallas/FortWorth)
RufeSnow/Chapmen by the powerstation | |
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WyckedKnight
We the people by the corporations
join:2004-07-12
Van Nuys, CA | try these speeds out..
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