Selected ISP Support > DSL Extreme > Newsgroup Server problem - 502 error,too many connections

Newsgroup Server problem - 502 error,too many connections

Can you provide me with a trace route to news.dslextreme.com?

Sure.

I also noticed that the while updating ,that i was runngin at full speed and then suddenly for maybe 10-20 seconds the speed dropped to zero..then continued with max speed.
Heres the trace route.

C:\>tracert news.dslextreme.com
 
Tracing route to newsfarm.atl.highwinds-media.com [208.49.82.60]
over a maximum of 30 hops:
 
  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    93 ms   129 ms   125 ms  adsl-[MY IP].dslextreme.com [MY IP]
  3   123 ms   131 ms   126 ms  SJC1.CR1.Gig6-0-20.dslextreme.com [66.218.44.57]
 
  4   138 ms   137 ms   138 ms  lax1_cr1_gig_10_117.dslextreme.com [66.51.198.18
1]
  5   138 ms   138 ms   136 ms  16-9.r1.la.hwng.net [69.16.190.89]
  6   186 ms   188 ms   188 ms  1-1.r1.ch.hwng.net [69.16.191.34]
  7   203 ms   205 ms   208 ms  2-1.r1.at.hwng.net [69.16.191.46]
  8   204 ms   207 ms   206 ms  unknown.hwng.net [69.16.191.102]
  9   194 ms   195 ms   194 ms  10ge14-1.core2.usenetserver.com [208.49.83.238]
 
 10   207 ms   203 ms   208 ms  208.49.82.60
 
Trace complete.
 

Thanks! Can you please send me an IM with your DSLExtreme username so I can look into it further?

reply to FordBronco
I also have the same problem: "502 Too Many Connections ..." Open a ticket #2887894.

I typically have been receiving 'connection timed out' messages. I suspect that the timeout messages are due to file size/duration of connection.
Trace isn't horrible,

$ tracert news.dslextreme.com
 
Tracing route to newsfarm.atl.highwinds-media.com [208.49.82.60]
over a maximum of 30 hops:
 
  1    <1 ms    <1 ms    <1 ms  192.168.254.11 
  2    10 ms    10 ms    10 ms  netblock-68-183-104-1.dslextreme.com [68.183.104.1] 
  3    10 ms    11 ms    10 ms  LAX1.CR1.Gig6-0-10.dslextreme.com [66.51.203.17] 
  4    10 ms    10 ms    11 ms  16-9.r1.la.hwng.net [69.16.190.89] 
  5    59 ms    59 ms    60 ms  1-1.r1.ch.hwng.net [69.16.191.34] 
  6    79 ms    78 ms    78 ms  2-1.r1.at.hwng.net [69.16.191.46] 
  7    68 ms    67 ms    67 ms  unknown.hwng.net [69.16.190.42] 
  8    68 ms    67 ms    67 ms  208.49.82.60 
 
Trace complete.
 
 

reply to FordBronco
We confirmed with the third party news provider that it is setup for 2 connections. We have not been able to replicate the issue. If you attempt to authenticate with a third connection you are not able to. As long as your program does a clean disconnect you should be able to re-authenticate. If your program does not do a clean disconnect you would have to wait until the session is dropped. I believe it takes 15 minutes for the session to drop.
--
George
General Manager
DSL Extreme
Will work for reviews.

It does not work!

I talked with another tech support this morning, and he also had the same problem. So it is replicable. He asked me to wait until tomorrow night: 48 hours, since it is still being worked on. I told him the 24-48 hour period is for DNS propagation. This is an authentication problem.

Are you not able to authenticate at all or are you not able to authenticate with more than two connections?

I cannot be authenticated at all. It kept saying "502 Too Many Connections (2 allowed)".

I shut everything down last night. Turn back on this morning and still have the same problem. I uninstalled and re-installed, still same problem.

Can you please provide me with your username that you are using so I can test it on this end?

Thanks

reply to Bao Ha
I tested and didn't have a problem authenticating with your credentials. Are you using @dslextreme.com at the end of your username.

200 (fe93) Welcome (Tornado v1.0.8)
authinfo user yourusername@dslextreme.com
381 More Authentication Required
authinfo pass userpassword
281 Welcome to DSL Extreme
--
George
General Manager
DSL Extreme
Will work for reviews.

reply to dslx_gm
Sure!

Username = [Removed]

Bao Ha, in order to send an IM message here on site, you will need to join. It's free, easy, and we don't sell your email address.

Here's the link to join:

»/join/new

BTW, I have sent George your user name so you don't need to IM him it but if you need to send him another IM, you will need to join.
--
TH ~ NE ~ EPN ~ NC ~ TD

reply to dslx_gm
Yes, username@dslextreme.com!

I have been using the news server for more than 2 years. Also, it worked yesterday's morning when the new news server was switched over. Then, it stopped working about yesterday's afternoon.

Interesting!

If I telnet directly to port 119, I get through.

200 (fe117) Welcome (Tornado v1.0.8)
authinfo user username@dslextreme.com
381 More Authentication Required
authinfo pass password
281 Welcome to DSL Extreme

So, it is not an authentication problem. It is a misconfiguration somewhere!

It's working now!

It's fine for about an hour. Then, it stops working: 502 Too Many Connections!

It has been working fine since last night.