thenoob
@myvzw.com
| reply to Flippant
Re: DSL disconnecting after speed upgrade
I have both a speedstream 5100 (provided by at&t) and a dlink 2320b. The same happens with both modems, but the dlink modem automatically reconnects after a minute or 2 automatically, so that is what I'm using now. I have looked at the modem stats on both modems and all of the tests say passed. I think I'm just going to call att and ask to speak directly to tier 3 (if such a thing exists). I'm convinced that the problem is on the server end because like I said, this started happening when I upgraded the speed. Before I upgraded, I was still on a static ip plan from a couple years ago when it was still SBC. |
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psx_defector
join:2001-06-09
Allen, TX
| Post your stats, calling won't get you anywhere. If you have a problem, your stats will tell, and you can register and post in Direct to get it fixed.
»www.support.dlink.com/emulators/···adsl.htm is what you need to get. Log into the Dlink and pull that page up. Post everything from SNR Margin to Rate. |
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Flippant
So Much For Subtlety
Premium,Mod
join:2000-06-04
Katy, TX
Host:
Filesharing Software
Earthlink Cable
Texas Gulf Coast R..
AT&T U-verse
AT&T Southwest
| reply to thenoob
The stats we are asking for do not simply say passed the give measured values of the signal that the modem can measure. If your stats are poor you will disconnect alot and not much can be done without the signal being stronger/more stable. If the stats are good it means something else is causing the problem and we can give you information on what to look for.
For the 5100b this »Ameritech - SBC FAQ »Where are the Line Stats in a 5100b or 4100? can guide you to what to look for. If you want to post them here you can get more information from people who see these all the time. Not sure of the information that the DLink can supply. |
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thenoob
@myvzw.com
| Ok, I am attaching my stats page as a pdf. I really appreciate the help. |
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Flippant
So Much For Subtlety
Premium,Mod
join:2000-06-04
Katy, TX
Host:
Filesharing Software
Earthlink Cable
Texas Gulf Coast R..
AT&T U-verse
AT&T Southwest
| Your line stats look pretty good, certainly they should hold sync fine. It would be good to see them when you have a disconnection if the DS portion remains connected to see if they degrade at that time.
Thinking ahead do the disconnects occur at a specific time or around some event? Are you sure all the phone devices in your house have filters on them? Sometimes another electronic device can cause connection problems. Things like light switches (dimmers), halogen lamps and quite a few other things . So is there a specific time of day that the disconnects occur? |
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thenoob
join:2008-03-26
Dallas, TX
edit:
March 26th, @08:19PM
| I'm not at home much during the day, so I don't use it that much, but the disconnects seem more prominent at night. I called at&t once again and they are sending someone out to check the line (fingers crossed that that's the problem). In the mean time, they said to call next time it disconnects so that they can run some tests. For some reason, when I am using the dlink modem, I get reconnected automatically but with the speedstream, I have to manually reset the modem to get a connection. All the lights are green when it gets disconnected, so synchronization is ok.
As for interference, the only other device I have on the line is a fax machine and it does in fact have a filter on it. The modem is in a closet with a bunch of other electronic devices and wiring, but this is how it has always been and these disconnects just started happening when I upgraded the speed. |
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psx_defector
join:2001-06-09
Allen, TX
| How about the log file from the D-Link? It would tell us if it's a synch event or a PPPoE event causing your issue.
If it automatically reconnects with the D-Link but not with the Speedstream, it sounds as though it might be a PPPoE drop. Your stats are hot with no data errors, nothing to indicate a line issue. And since it's something that doesn't seem to happen all the time, a guy coming out would more than likely not see anything and then be on his way. |
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thenoob
join:2008-03-26
Dallas, TX
edit:
March 27th, @07:00PM
| I am not using PPPoE because I have static ip addresses. I talked to at&t (must me the 10th time) while I was disconnected and they saw a bunch of errors on the line. They are sending someone out to fix it. Thanks again for the replies. By the way, for anyone else that has issues like this, maintenance is the only department that knows what they are talking about. |
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Flippant
So Much For Subtlety
Premium,Mod
join:2000-06-04
Katy, TX
Host:
Filesharing Software
Earthlink Cable
Texas Gulf Coast R..
AT&T U-verse
AT&T Southwest
| Good luck with discovering the source of an intermittent disconnects. Quite often the source is an RFI, this FAQ section may be of help to you.. »Ameritech - SBC FAQ
By the way the best support is not found on the phone   There are some very fine techs on this site who can do some amazing things. »/forum/sbcdirect |
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thenoob
join:2008-03-26
Dallas, TX
| said by Flippant  :Good luck with discovering the source of an intermittent disconnects. Quite often the source is an RFI, this FAQ section may be of help to you.. » Ameritech - SBC FAQ Hmm. The RFI looks interesting. Is there any way to test this out other than just unplugging the dimmer and waiting for it to disconnect or should I just leave this up the the at&t tech?
said by Flippant :By the way the best support is not found on the phone There are some very fine techs on this site who can do some amazing things. » /forum/sbcdirect Well, now I know. This is the first time I have really had any problems with this connection. |
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Flippant
So Much For Subtlety
Premium,Mod
join:2000-06-04
Katy, TX
Host:
Filesharing Software
Earthlink Cable
Texas Gulf Coast R..
AT&T U-verse
AT&T Southwest
| The AM radio has worked: »Ameritech - SBC FAQ »My DSL loses sync regularly. How can I detect interference with an AM Radio?
Usually though people just turn off devices until they kill the interference. You can see the interference using info from the tech readout when you are having problems. It is a good step to be able identify the problem when these events occur, or rather know what is causing the event. RFI may not be the problem but it is a common source of seemingly intermittent disconnect problems. Over the years we have seen some doozy sources. It is not easy to find. |
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