Bell Sympatico has launched a solution to enhance the online customer
experience and improve Internet performance for all our customers during peak periods of Internet usage with the introduction of Internet Traffic Management. There continues to be phenomenal growth of consumer
Internet traffic throughout the world and Bell is using Internet Traffic Management to ensure we deliver bandwidth fairly to our customers during peak Internet usage.

Internet Service Providers (ISPs) across Canada are implementing similar solutions to continue to maintain adequate service levels.

Bell does not block any type of Internet traffic or application, nor do
we proactively monitor the content of customer communications or
activities on the Internet.

Internet Traffic Management is based on the requirement to optimize
network bandwidth resources, not on the content for which these
resources are used.

During peak periods of Internet usage, Internet Traffic Management is
used to balance bandwidth fairly between P2P file sharing and other
applications so that all customers receive fair use of the network.

Bell has a responsibility to maximize the ability for all customers to
use and enjoy their Sympatico Internet service and a responsibility to
deliver bandwidth fairly to its customers.

In order to fulfill these responsibilities, Bell is entitled under the
terms of the Service Agreement, to utilize technology that maintains or
enhances the performance of the Service and the integrity of its
network.

Also, the Service Agreement and Acceptable Use Policy (AUP) prohibit the use of the Service in a way that impairs the operations or efficiency of the Service or creates an unusually large burden on our networks. To
help ensure this does not happen during peak periods, Bell uses the
latest, state-of-the-art technology to better balance Internet traffic
and deliver fair use of the network to all of our customers.

We also continue to invest in the network to meet the growing demands of our customers. Like other ISPs, Bell is taking these steps to improve
the on-line experience for its customers.

Should you have additional questions or concerns, please send another
e-mail to my attention.

Thankyou and regards,

Mithun Sreekumar

Electronic Customer Care
Sympatico Client Services