VERY unhappy DSLExtreme customer here.......... in DSL Extreme http://www.dslreports.com/forum/r20232404 en Fri, 29 Aug 2008 23:15:55 EDT Fri, 29 Aug 2008 23:15:55 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20414224 flakka : Yup. I've been experiencing problems since last Thursday, and there's nothing DSLExtreme can do about it. I've done everything humanly possible (as well as DSLX) to resolve the issue, but AT&T has their heads so far up their asses that they can't even straighten out the issue.

I've had the telco come out to my house at least 4 times in a month or so, and all issues were "solved" according to them. Thank god for phone insurance! It's not DSL Extreme's fault at all. It's the retards at the telco. DSL Extreme is awesome when it comes to support, but I can't say the same for the phone company.

This is getting old quick, and I'm pretty much at the end of my rope here. I'm paying for DSL that's hardly stable at all - even had them downgrade my line to stabalize it, but that didn't even last as long as I would have liked. :(

I might have to bite the bullet and cancel my order and go to cable since I can't even stay online for more than 3 minutes at times. I'd rather have a slow connection than no connection at all. I've lost so much time and money because of the downtimes since I work from home. Really, really frustrating.]]> http://www.dslreports.com/forum/remark,20414224 Wed, 30 Apr 2008 23:58:00 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20414081 k7aab : My line has been doing this the past couple of weeks with AT&T as well, upload and download speeds are fine. Line packet loss is atrocious and takes forever to get around alot of sites, especially during the day. Modem seems to drop signal as well from 15 mins to 1/2 hour intervals. ]]> http://www.dslreports.com/forum/remark,20414081 Wed, 30 Apr 2008 23:30:38 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20316638 en102 : Yeah - its unfortunate to be held hostage by the telco... I've been there. AT&T never 'properly' fixed their lines for me until they deployed Uverse... and HAD to. :p
Went from good line/sync 90% of time w/no errors (the other 10% was a ton of CRC and drops).
To attainable sync of over 6Mbps at +10,000'.
Telco won't do work unless they 'have' to.... especially if it requires digging.
--
Canada = Hollywood North]]> http://www.dslreports.com/forum/remark,20316638 Fri, 11 Apr 2008 01:56:42 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20316567 Madcow_1701 : well, I finally solved the problem, I cancelled my service and had Roadrunner Cable installed last week.

I'm now getting 6800+ kbps download speeds, with occasional drops into the 3000kbps range.

And the best part is I'm only paying 29.95 per month for the next 12 months. (even though money really wasn't an issue)

We went round and round with this, had another tech visit, they found nothing, and it looked like I was about to start the whole send another modem, wait a week, doesn't work send tech again and get me off the phone... and continue repeating like I have done for the last two years.

I finally decided I'd had enough.]]> http://www.dslreports.com/forum/remark,20316567 Fri, 11 Apr 2008 01:23:56 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20316397 anon : HI THERE....ABOUT 1 YEAR AGO I HAD SAME PROBLEM..MY CONNECTION KEPT DROPPING DURING THE DAY AT SAME TIME....I WENT ROUND AND ROUND WITH DSLEXTREME...I FOUND OUT IT WAS SBC WAS THE PROBLEM..THE HOUSE HAD PHONE LINES THAT WAS OVER 50 YEARS OLD..IT TOOK OVER 8 SPC SERVICE PEOPLE TO COME OUT AND TELL ME I COULD NOT HAVE 3MG LINE EVEN AFTER I HAD IT WORKING FOR 8 MONTHS...THE PROBLEM WAS THE WIRES HAD SMALL CRACKS IN IT AND CAUSE THE PROBLEM...BUT SBC TOLD ME I COULD NOT HAVE DSLEXTREMES 3MG LINE BUT THE COULD GET ME A 6MG LINE. FINALY I TOLD SBC TECH AFTER THEY DISCONNED MY PHONE LINE 2 TIMES AND LEFT IT THAT WAY I OLD THEM I WOULD COME LOOKING FOR THEM...THE LAST GUY GOT WORRED...REPLACED WIRE TO HOUSE..NEVER HAD ANYMORE PROBLEM..LOOK IN TO THAT ...GOOD LUCK... :)]]> http://www.dslreports.com/forum/remark,20316397 Fri, 11 Apr 2008 00:38:07 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20250257 Madcow_1701 :
said by dslx_gm See Profile :

Thanks for the update Steve. The next step is going to be to dispatch out a phone company technician. We will request that they test and isolate the line all the way to the jack.
Since I'm not sure you have read through all this mess or not, I have had the tech visit a total of twice in the last 6 months, and I'm pretty sure the total visits to date is 3.

One visit had the AT&T guy replacing a bunch of wiring in their "crypt"

I got a clean bill of health from my computer all the way out to their box on the street. While I realize this is the procedure, the procedure has been done, more than once and it hasn't helped one little bit.

I get a temp jump in speed, lasts about a day or a few hours, then drops again.]]> http://www.dslreports.com/forum/remark,20250257 Sat, 29 Mar 2008 22:37:17 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20250209 dslx_gm : Thanks for the update Steve. The next step is going to be to dispatch out a phone company technician. We will request that they test and isolate the line all the way to the jack. I am going to put a ticket in with our support team to call and coordinate a dispatch time. I will continue to follow the ticket and make sure we get a resolution on the issue. I appreciate your patience and willingness to work with us.

Here are your current line readings for your reference.

DN STREAM SPEED The line is running at the maximum bit rate of 1536 kbps.
UP STREAM SPEED The line is running at the maximum bit rate of 384 kbps.
DN STREAM S/N The line noise margin is 16.0dB, which is above the target noise margin of 6.0dB.
UP STREAM S/N The line noise margin is 18.0dB, which is above the target noise margin of 6.0dB.
DN STREAM POWER The line power is 11.0dBm, which is below the maximum of 20.0dBm.
UP STREAM POWER The line power is 7.0dBm, which is below the maximum of 13.0dBm.
DN STREAM LINE CAPACITY The line is running at 33% of relative capacity on downstream transmission path.
UP STREAM LINE CAPACITY The line is running at 49% of relative capacity on upstream transmission path.
--
George
General Manager
DSL Extreme
Will work for reviews. ;)]]> http://www.dslreports.com/forum/remark,20250209 Sat, 29 Mar 2008 22:24:35 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20248044 Madcow_1701 : Oh well.....

New modem did absolutely nothing.

27/97 are my current speeds. :(

better than 2/324 I guess..........]]> http://www.dslreports.com/forum/remark,20248044 Sat, 29 Mar 2008 15:01:36 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20247067 Madcow_1701 : modem arrived yesterday and was waiting for me when I got home. I was on over time last night so it was pretty late when I got home, and I haven't touched it yet this morning.

FYI, not sure what this one is yet, but previous was Broadmax, Wescomm, and the current is a Dlink, so it is not a brand specific possibility either.

I'm really curious about the possibility of being crossed at the CO though, I've heard that suggested twice now and it would explain why my lines look good, my gear is fine, but nothing works.

will be trying new modem after I get some breakfast.]]> http://www.dslreports.com/forum/remark,20247067 Sat, 29 Mar 2008 11:38:50 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20243977 dslx_gm : Hi Steve,

I show that the modem was delivered this afternoon. Please let us know after you have an opportunity to plug in the new modem and test the connection. I recommend that you use the new modem, power supply, and cables that came with the new unit.

I checked your current line readings and they still look solid.

Thanks
--
George
General Manager
DSL Extreme
Will work for reviews. ;)]]> http://www.dslreports.com/forum/remark,20243977 Fri, 28 Mar 2008 19:38:05 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20240893 DSLX_Zak : Some more information to note:

pkts rcvd: 3630575 pkts sent: 4318248 dropped:137060
bytes rcvd: 2087206474 bytes sent: 4392428987
OAM cells rcvd: 0 OAM cells sent: 0
xmt ovfl errs: 0 xmt null sbd info errs: 0
xmt no sbd drop errs: 0 xmt shaping drops: 137060
rcv length errs: 0 rcv crc errs: 1
rcv timeout errs: 0

There are hardly any errors on the line since the last time it was cleared. However, you are experiencing an abnormally high amount of Transmit Shaping drops. I believe that was the reason sited by the last tier2 tech that dealt with you for sending a new modem.

Some things to try:

A different brand of modem. (I think 3 of the 4 modems you tried were Dlinks?) Sometimes a DSLAM will have compatibility issues with a particular modem brand and a different brand may help resolve the issue. Unfortunately the only supply we have right now is Dlinks so you would need to find a modem from an outside source.

Plug the modem into the NID where the line comes into the house as someone else has suggested.

Test the phone line for Data quality line noise (this is something you may need to do with the phone company.

While we are trying to think outside the box on this one. Have you tried connecting as PPPoE or with a Static IP with anyone from our tech-support to see if makes a difference in the connection?
--
Zak

Tech Support

DSLExtreme
]]> http://www.dslreports.com/forum/remark,20240893 Fri, 28 Mar 2008 11:21:43 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20240891 Madcow_1701 :
said by cwhite2812 :

Along the lines of other things I've scene affecting DSL stability was a power substation next to a group of about 4 houses, sprinklers (as have been mentioned), street lights (doesn't sound like it in your case).

I know you stated the phone line is for DSL only, but is it possible someone else in the household added a device to the line necessitating a filter (Tivo, security system, satellite box, that sort of thing). Happened to a client of mine once when her husband installed a Tivo in his basement rec room.

I assume you've tried plugging the modem into the test jack on the NID and the results have been the same?

Chris
when they came out and did the installation, their main point was the line that went to my studio was separated fromthe lines in the rest of the house and didn't NEED filters to be installed anywhere else.

as for other devices, no.

hopefully the DSL gods will come up with something....]]> http://www.dslreports.com/forum/remark,20240891 Fri, 28 Mar 2008 11:21:40 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20240588 anon : Along the lines of other things I've scene affecting DSL stability was a power substation next to a group of about 4 houses, sprinklers (as have been mentioned), street lights (doesn't sound like it in your case).

I know you stated the phone line is for DSL only, but is it possible someone else in the household added a device to the line necessitating a filter (Tivo, security system, satellite box, that sort of thing). Happened to a client of mine once when her husband installed a Tivo in his basement rec room.

I assume you've tried plugging the modem into the test jack on the NID and the results have been the same?

Chris ]]> http://www.dslreports.com/forum/remark,20240588 Fri, 28 Mar 2008 10:24:04 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20239513 Madcow_1701 :
said by Phil See Profile :

Just to share a previous experience...

Although you have a dedicated line for DSL, this doesn't mean that the line couldn't be crossed at the CO with someone else's line. How do I know this? Well, when with PacBell back in 2000, my "prefect" line starting having issues. In particular, I would get poor speeds at random times and/or lose sync temporarily. This continued for 6 weeks with no resolution until a competent tech came out to trouble shoot the line.

After monitoring my line for ~5 hours at my place this tech discovered that my phone line was crossed at the CO with someone else's line. Whenever this person used their phone it would cause my modem to lose sync effectively killing my connection. After finding this it was a 10 minute fix at the CO.

This probably won't help your situation, but I thought I would share. DSL Extreme does take good care of their customers so if the issue can be resolved, they will do it.
funny you should mention this because I have a friend who is a network administrator and he said the exact same thing after I went step by step through the problem.

I passed this thought on to tech support on a call a couple times about 6-8 months ago but was told that couldn't happen.]]> http://www.dslreports.com/forum/remark,20239513 Fri, 28 Mar 2008 02:14:42 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20239503 en102 : :p 24x7 then ?]]> http://www.dslreports.com/forum/remark,20239503 Fri, 28 Mar 2008 02:11:24 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20239500 Madcow_1701 :
said by en102 See Profile :

Just out of curiosity, does this happen at any specific time of day ?
Yes.

ALL day. :)]]> http://www.dslreports.com/forum/remark,20239500 Fri, 28 Mar 2008 02:10:10 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20239396 Phil : Just to share a previous experience...

Although you have a dedicated line for DSL, this doesn't mean that the line couldn't be crossed at the CO with someone else's line. How do I know this? Well, when with PacBell back in 2000, my "prefect" line starting having issues. In particular, I would get poor speeds at random times and/or lose sync temporarily. This continued for 6 weeks with no resolution until a competent tech came out to trouble shoot the line.

After monitoring my line for ~5 hours at my place this tech discovered that my phone line was crossed at the CO with someone else's line. Whenever this person used their phone it would cause my modem to lose sync effectively killing my connection. After finding this it was a 10 minute fix at the CO.

This probably won't help your situation, but I thought I would share. DSL Extreme does take good care of their customers so if the issue can be resolved, they will do it.]]> http://www.dslreports.com/forum/remark,20239396 Fri, 28 Mar 2008 01:24:48 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20239215 en102 : Just out of curiosity, does this happen at any specific time of day ?
Eg. I had issues where I lost internet connectivity in the past for ~ 30 minutes / day or had VERY lousy service. In the end, I correlated it to when the cities sprinklers went off around the breakout box (next to where AT&T now has a Uverse VRAD box). Since I worked from home, I basically had to take my lunch around that time, and in the end, AT&T lowered my sync rate to 'help' the issue :uhh:
About a month after they deployed their Uverse product in the area, I found AT&T tech's rewiring the area out around the neighborhood, and now I almost have service for 6Mbps (although AT&T claims I'm only good for 1.5Mbps).

With your newer modem, you should be able to check and post any stats from the modem itself.
--
Canada = Hollywood North]]> http://www.dslreports.com/forum/remark,20239215 Fri, 28 Mar 2008 00:24:37 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20238332 deblin : ARGH! Sorry to hear that man! :(

I'm sure tomorrow when George gets in, he'll be able to help. Or one of the other fine DSLX folks here.

Do you have comcast available in your area? They will generally do a free install and pro-rate your fees if you sign up, and cancel. So in order to avoid missing any more of your class, you could do that in the interim until the DSL issues are figured out.

I found some info on that DSL modem. It _should_ have a web interface. Based on your ipconfig output, looks like your DSL modem is at:

192.168.1.1

Or is that your router? You may need to plug directly into the DSL modem to connect to it. If 192.168.1.1 is your router and not the Dlink DSL modem, plug directly in and then once you get an ip, run ipconfig again and whichever is listed as your default gateway, try opening a web browser and go to it, e.g. »192.168.0.1
--
Hello...is there anybody in there?]]> http://www.dslreports.com/forum/remark,20238332 Thu, 27 Mar 2008 21:48:20 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20238289 Madcow_1701 :
said by deblin See Profile :

OI! 4 modems...ok, I think it's safe to say that it's not the modem, then.

Definitely important for us to figure out if the modem is losing sync or not. Does that modem have a web interface by chance? You might be able to fire up the logs and see if it's dropping sync or what, maybe something in the logs correlates to the times it is dropping.
I'm not sure if it does or not. It didn't come with any instructions or reference, and I haven't been to DLink's site to see if there is or not.

Biggest problem right now, and why I seem very short about this whole thing is that this problem has really screwed me out of what was a HUGE decision on my part. I signed up for an online animation program taught by some of the biggest names in the industry. it was 15 thousand dollars.

The course was all online, with weekly recorded lectures, weekly online live sessions with the instructors and a virtual class room with fellow students. Much of the training was included in the very large streaming videos they provide, which we cannot download for permanent storage.

there were 6 classes, each one 3 months long. I managed to get through class 1 and 2 ok, but in class 3, I missed most of the lectures. Class 4 was even worse. As a result I BARELY passed them. Fortunately class 5 was covering a subject I was already experienced in, and I managed to get by without any of the lectures.

Last year I had to drop out of class 6 because I was 100% unable to participate in any form at all with class.

Then I had to take a leave of absence when the January term rolled around, and I was supposed to start again Monday. I had to call and leave a message for their admissions dept that I would not be returning on Monday.

Their rules said I could take a LOA twice in a 12 month period. After that I am dropped form the program and have to reapply at a later date and hope I am approved again.]]> http://www.dslreports.com/forum/remark,20238289 Thu, 27 Mar 2008 21:41:29 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20238223 deblin : OI! 4 modems...ok, I think it's safe to say that it's not the modem, then.

Definitely important for us to figure out if the modem is losing sync or not. Does that modem have a web interface by chance? You might be able to fire up the logs and see if it's dropping sync or what, maybe something in the logs correlates to the times it is dropping.
--
Hello...is there anybody in there?]]> http://www.dslreports.com/forum/remark,20238223 Thu, 27 Mar 2008 21:32:03 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20238208 Madcow_1701 : Yes, modems have been swapped. Several of them.

They just sent me modem # 4.

My current is a Dlink ADSL 2320B, it was sent to me at the end of summer last year, number 4 will probably arrive next week sometime.

said by deblin See ProfilePardon me for not re-reading the original post(s), but have you swapped the modem or not? Which model is your modem?

If the modem is dropping sync when these disconnects happen, that is ultimately the problem here - which could be either the modem itself, the line, or even the DSLAM/RT card having an issue. But knowing if it loses sync is critical to figure out what is going on here.

Sorry to sound like I'm accusing you, but honestly that is the problem 99% of the time.[/BQUOTE :

]]> http://www.dslreports.com/forum/remark,20238208 Thu, 27 Mar 2008 21:30:23 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20238182 deblin : Keep an eye on it the next time you lose the connection and let us know what the modem is doing (especially if it looks differently than it normally would when the connection is working properlyt).

When you lose the connection, try to run a tracert so we can see where it's dying. Does it make it to your default gateway (the first hop after your router) or not. If it's NOT making it to the first DSLX hop AND the modem isn't losing sync, that would lead me to believe it's an AT&T problem in their ATM cloud. But report back next time it happens (I hope for debugging sake it happens again soon so we can help you get this thing figure out, but at the same time I'm sure that's the last thing you want!).

We'll get this figured out. George and the other DSLX folks are excellent on here. If they can't get things working for you, I will be very surprised.
--
Hello...is there anybody in there?]]> http://www.dslreports.com/forum/remark,20238182 Thu, 27 Mar 2008 21:26:47 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20238111 Madcow_1701 :
said by deblin See Profile :

When that happened, did the SYNC light on your DSL modem start blinking or turn red/etc? In other words, did the modem lose sync?

Have you noticed any correlation between the phone ringing or anything like that, and the disconnects?
My phone doesn't ring.

This phone line exists to support my DSL connection, 100% of my phone calls are on my cel phone, and has been that way for 6 years.

Modem doesn't, or I should say DIDN'T blink at all when this happened a bit ago. I didn't make note of which lights were on, I think it was the DSL and lan lights on solid.]]> http://www.dslreports.com/forum/remark,20238111 Thu, 27 Mar 2008 21:16:55 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20238051 deblin :
said by Madcow_1701 See Profile :

And one simple fact remains, that this setup was working 100% perfect for 3 years, and suddenly one day EVERYTHING, every system stopped working except for intermittently.
It happens. Sometimes when new construction is prevalent, they have to splice a phone line and your loop length doubles. It is unpredictable and you cannot assume that once your ADSL line is working fine that it will forever. They are very touchy.

That alone indicates the problem lies elsewhere. Multiple systems do not just all stop working at once.
I agree, it doesn't seem to be your home equipment since you've tried numerous things to rule out most of the equipment. Pardon me for not re-reading the original post(s), but have you swapped the modem or not? Which model is your modem?

If the modem is dropping sync when these disconnects happen, that is ultimately the problem here - which could be either the modem itself, the line, or even the DSLAM/RT card having an issue. But knowing if it loses sync is critical to figure out what is going on here.

Sorry to sound like I'm accusing you, but honestly that is the problem 99% of the time.
--
Hello...is there anybody in there?]]> http://www.dslreports.com/forum/remark,20238051 Thu, 27 Mar 2008 21:08:40 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20238002 deblin :
said by Madcow_1701 See Profile :

This was the Tracert ran immediately after getting a 1220 connection:

I just ran tracert, and this is what shows RIGHT NOW:

Tracing route to dslextreme.com [66.51.205.15]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 12 ms 12 ms 12 ms netblock-68-183-41-1.dslextreme.com [68.183.41.1
]
3 13 ms 12 ms 14 ms LAX1.CR1.Gig6-0-10.dslextreme.com [66.51.203.17]

4 15 ms 13 ms 12 ms lax1.ns50.eth3.dslextreme.com [66.51.199.20]
5 14 ms 15 ms 14 ms www.dslextreme.com [66.51.205.15]

Trace complete.
That trace looks excellent. So it looks like it's ok at times, but not at others. This *might* be intermittent sync, but please answer my question from my previous post about what the modem does during the "dead" periods.
--
Hello...is there anybody in there?]]> http://www.dslreports.com/forum/remark,20238002 Thu, 27 Mar 2008 21:03:12 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20238001 fourboxers : Can you keep trying the tweak test until you can get it to run. Seeing the results can help see where the problem is »/tweaks

Also the line quality test, you'll have to join the queue but will get a system when it's done »/linequality]]> http://www.dslreports.com/forum/remark,20238001 Thu, 27 Mar 2008 21:02:58 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20237999 deblin :
said by Madcow_1701 See Profile :

Right after I stated I could not connect to either the NDT test, or Tweak test servers, my connection went down completely, ZERO connection, no access, no ability to connect for a period of about 20-30 minutes.
When that happened, did the SYNC light on your DSL modem start blinking or turn red/etc? In other words, did the modem lose sync?

Have you noticed any correlation between the phone ringing or anything like that, and the disconnects?
--
Hello...is there anybody in there?]]> http://www.dslreports.com/forum/remark,20237999 Thu, 27 Mar 2008 21:02:28 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20237917 Madcow_1701 : SO as a recap:

1. it has been determined my lines are fine based on line check results.

2. Viruses are not a possibility.

3. Computer issues ruled out as at least the 2 laptops run fine with no issues at other locations. problem persists only at home connections. I'd be inclined to eliminate the 3 desktop workstations as well considering the identical problem persists on known working systems.

4. Wireless Router eliminated as cause since the problem persists when it is disconnected and unplugged, and systems are attached directly to DSLX supplied ADSL modem.

5. Logic would also eliminate any cabling on my end, as several different changes with freshly purchased cables from the local electronics store has also failed to make any difference, indicating cabling is NOT the problem.

6. I am also inclined to eliminate the DSLX supplied modem, as they have sent me 3 additional units in order to resolve this issue, and that has also failed to improve results.

7. Electricity, which I failed to mention before is also off the table. I had circuits installed strictly for the my studio where the computers are setup. And those have also been checked 3 times now.

All of the above have been thoroughly checked out in detail, numerous times, and hardware and cabling changed. I've gone over and above the call of duty to try to figure this out, and a problem still persists.

And one simple fact remains, that this setup was working 100% perfect for 3 years, and suddenly one day EVERYTHING, every system stopped working except for intermittently.

That alone indicates the problem lies elsewhere. Multiple systems do not just all stop working at once.

what really bugs me is the insistence that the fault lies with me somewhere, that I must have a virus, I must have defective computers, somehow it HAS to be my fault, there can't possibly be any other explanation.]]> http://www.dslreports.com/forum/remark,20237917 Thu, 27 Mar 2008 20:52:50 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20237883 Madcow_1701 : This was the Tracert ran immediately after getting a 1220 connection:

I just ran tracert, and this is what shows RIGHT NOW:

Tracing route to dslextreme.com [66.51.205.15]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 12 ms 12 ms 12 ms netblock-68-183-41-1.dslextreme.com [68.183.41.1
]
3 13 ms 12 ms 14 ms LAX1.CR1.Gig6-0-10.dslextreme.com [66.51.203.17]

4 15 ms 13 ms 12 ms lax1.ns50.eth3.dslextreme.com [66.51.199.20]
5 14 ms 15 ms 14 ms www.dslextreme.com [66.51.205.15]

Trace complete.]]> http://www.dslreports.com/forum/remark,20237883 Thu, 27 Mar 2008 20:47:28 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20237878 Madcow_1701 : since my other post got cut off.....

Right after I stated I could not connect to either the NDT test, or Tweak test servers, my connection went down completely, ZERO connection, no access, no ability to connect for a period of about 20-30 minutes.

Immediately after regaining connection, I went from 2kbps average download speed, to low 200's, a few minutes later it spiked to 700's and right before I got agitated at being told to post in the rant forum, it popped up to 1220kbps.

All predictable, these results seem to happen every single time I call and have them check the lines. ]]> http://www.dslreports.com/forum/remark,20237878 Thu, 27 Mar 2008 20:46:38 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20237865 Madcow_1701 : Windows IP Configuration

Host Name . . . . . . . . . . . . : majestic-aj2x80
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-17-31-6F-3E-F4
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.102
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 66.51.205.100
66.51.206.100
Lease Obtained. . . . . . . . . . : Thursday, March 27, 2008 5:10:02 PM
Lease Expires . . . . . . . . . . : Friday, March 28, 2008 5:10:02 PM]]> http://www.dslreports.com/forum/remark,20237865 Thu, 27 Mar 2008 20:42:56 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20237850 Madcow_1701 :
said by deblin See ProfileYou're posting here, how are you managing that?

I'm asking you to POST A TRACEROUTE. How hard can that be?

- click start, then run...
- type cmd, hit enter
- type: tracert www.dslextreme.com, hit enter
- paste the results here

Also, it'd be useful to see the output of:

ipconfig /all

While connected directly to the modem.
[/BQUOTE :

That would apparently be where LIMITED connectivity kicks in. I quite clearly stated that trying to run the links you provided I get no response.

And I also see that replies have limited lengths, so my last post got completely trashed so I'll post again in 4 or 5 parts.......]]> http://www.dslreports.com/forum/remark,20237850 Thu, 27 Mar 2008 20:40:02 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20237801 Madcow_1701 : I have tried 5 different systems each one, one at a time connected DIRECTLY to the DLink modem provided by DSLX. No applications running except a browser.

No firewall, no anti virus programs, no port blocking. nothing.

Each of the workstations have 2 integrated NIC's and 1 wireless card. No, there is not a conflict with the wireless and the integrated NIC's.

2 laptops, one of which was brand new out of a box and didn't even have apps installed.

Both laptops work fine at other locations. At work I get 5mbps with zero issues what so ever. So it's pretty safe to say it isn't the computers, and I've replace multiple cables several times which really makes it unlikely that is the problem either.

The likelihood of 5 different systems, with 13 different NIC connections ALL being defective? Since both laptops work elsewhere and the problem still persists at home, I'm going to go out on a limb and say that isn't likely either.

FYI I do have an app installed to view incoming and outgoing traffic, and that would alert me to the aforementioned malware/virus/trojans using my machine to send packets. So we can also eliminate those as a source of trouble as well.

I do have periods of it working at normal speed for a few hours, usually after I've had DSLX checking my line. Without fail it always drops out a few hours later.

In the last half hour while Mr. Impatient decided to get snotty about me not providing test results, which I explained I could not access, I lost 100% connection for around 20-30 minutes. Reboots, reset modem etc. did nothing.

As of 1 minute ago, speedtest.net has me up to 1220 kbps download. As I said, this is what happens every time.

I just ran tracert, and this is what shows RIGHT NOW:

Tracing route to dslextreme.com [66.51.205.15]
over a maximum of 30 hops:

1
said by cwhite2812 :

Given that the line test results show the problem cannot be with the line and several modem/router changes have not caused the behavior to be any different, the problem must lie behind the modem, whether it could be with the network card on one of your computers, a bad cable somewhere, maybe even a bad switch. I've seen bad cables and nics do some pretty strange things.

Have you tried plugging each computer into the modem individually to see if their performance differs?

How is your LAN performance? Are there any problems with it?

Have you checked the event logs on the computers for anything that looks out of the ordinary?

Even just a tracert will provide great information because it will show each hop and the latency on that hop which can very quickly illustrate any problems.
]]> http://www.dslreports.com/forum/remark,20237801 Thu, 27 Mar 2008 20:32:53 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20237478 sashwa : Madcow, I can imagine how frustrated you are right now. But there is no need in getting defensive to those who are trying to help you figure out your problem.

You have George and Zak, our official DSLX techs, trying to help as well as some of our memebers. They are great at getting ppl up and running the way they should be. Give them a chance and try to provide the info that they are asking for. They may be able to see something the others have missed.

If you do not want the help, let me know and I can move you over to our Rants and Raves Forum.
--
TH ~ NE ~ EPN ~ NC ~ TD]]> http://www.dslreports.com/forum/remark,20237478 Thu, 27 Mar 2008 19:49:29 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20237366 deblin :
said by Madcow_1701 See Profile :

Clearly you have a reading comprehension problem, and can't seem to get it through your head that I have limited to no connection and unable to run your requests, so why don't you take a hike and bother someone else.
You're posting here, how are you managing that?

I'm asking you to POST A TRACEROUTE. How hard can that be?

- click start, then run...
- type cmd, hit enter
- type: tracert www.dslextreme.com, hit enter
- paste the results here

Also, it'd be useful to see the output of:

ipconfig /all

While connected directly to the modem.
--
Hello...is there anybody in there?]]> http://www.dslreports.com/forum/remark,20237366 Thu, 27 Mar 2008 19:34:20 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20237345 Madcow_1701 :
said by deblin See Profile :

Why won't you post traceroutes? or any other diagnostic information? If all you're here to do is vent/complain, we have a forum for that.
What part of unable to connect to the sites you wanted results from wasn't 100% clear????? I just spent the last 30 minutes or so with ZERO connection at all.

Clearly you have a reading comprehension problem, and can't seem to get it through your head that I have limited to no connection and unable to run your requests, so why don't you take a hike and bother someone else.]]> http://www.dslreports.com/forum/remark,20237345 Thu, 27 Mar 2008 19:31:32 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20237294 anon : Forgot one thing. Have you taken any of your computers to another connection, friend, school, wherever, and verified their performance increases to the expected level?]]> http://www.dslreports.com/forum/remark,20237294 Thu, 27 Mar 2008 19:24:47 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20237283 anon : Given that the line test results show the problem cannot be with the line and several modem/router changes have not caused the behavior to be any different, the problem must lie behind the modem, whether it could be with the network card on one of your computers, a bad cable somewhere, maybe even a bad switch. I've seen bad cables and nics do some pretty strange things.

Have you tried plugging each computer into the modem individually to see if their performance differs?

How is your LAN performance? Are there any problems with it?

Have you checked the event logs on the computers for anything that looks out of the ordinary?

Even just a tracert will provide great information because it will show each hop and the latency on that hop which can very quickly illustrate any problems.]]> http://www.dslreports.com/forum/remark,20237283 Thu, 27 Mar 2008 19:23:10 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20237167 deblin : Why won't you post traceroutes? or any other diagnostic information? If all you're here to do is vent/complain, we have a forum for that.
--
Hello...is there anybody in there?]]> http://www.dslreports.com/forum/remark,20237167 Thu, 27 Mar 2008 19:08:20 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20236851 Madcow_1701 : been there done that. Direct connect to modem, firewall, port blocking and all spyware, malware virus checking turned off, no apps running.

both the NDT test and the Tweak test fail to connect to a server.

I am getting occasional "not connected to the internet" messages.

can't connect to DSLX speed test.]]> http://www.dslreports.com/forum/remark,20236851 Thu, 27 Mar 2008 18:14:57 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20236566 deblin : It is not a physical problem with the DSL line. Post some traceroutes, run the tweak test, etc. We need more info. And do all those tests connected directly to the modem, or at least shut down/disconnect all the other devices.
--
Hello...is there anybody in there?]]> http://www.dslreports.com/forum/remark,20236566 Thu, 27 Mar 2008 17:30:06 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20236552 Madcow_1701 : The virus/worm/trojan idea was presented to me 18 months ago when the problem started.

It's also one I can absolutely dismiss as a dead end to bother with.

I run extremely tight security on my systems because of my work. Regular Virus scans, malware blocking, spybot, ad blocking etc. WAY above and beyond what the average user would do.

As the results were the same with 5 different systems, one of which was a brand new out of the box laptop, I can conclude beyond any doubt that no viruses are involved.

And since I don't even browse sites that might even remotely be unsafe, I don't blindly open attachments or other ridiculous things people find funny, we can eliminate the virus angle, it's a no go.

my wiring has been checked by a service call at least twice, I think it was actually 3 times just this past year trying to figure this out. All 3 times I got a passing grade.

And as I stated in my very first post, removing the wireless router and connecting directly to the modem also produces horribly slow results.

a speed test run just now with my laptop directly connected to the modem with a cable, yielded a 45 kilobit download speed, my workstation, about 15 minutes ago yielded 50 as a download speed.]]> http://www.dslreports.com/forum/remark,20236552 Thu, 27 Mar 2008 17:27:48 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20236359 deblin :
said by Madcow_1701 See Profile :

unfortunately that is the same reply I have been getting for 18 months.

"Everything looks fine, you should be running at top speeds" etc.

But reality is far different. I just ran speedtest.net and I'm getting 239 down, 320 up.

I can't even load the speed test on the DSLX site as my connection times out waiting for it.
This really does NOT look like a line problem. The stats for your line look great. In fact, you'd be able to easily handle the 3Mbit plan, based on those numbers.

Have you checked for viruses/trojans/worms/botnets/etc on your computer(s)? It could be that one or more of them are infected and sending data out, saturating your upstream and causing your speed tests to slow down.

Also, if you have a router, have you tried removing it from the equation and plugging directly into the PC?

Please run the NDT test and report back the detailed report and the statistics. Also, consider running a tweak test.
--
Hello...is there anybody in there?]]> http://www.dslreports.com/forum/remark,20236359 Thu, 27 Mar 2008 16:51:12 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20236179 Madcow_1701 : unfortunately that is the same reply I have been getting for 18 months.

"Everything looks fine, you should be running at top speeds" etc.

But reality is far different. I just ran speedtest.net and I'm getting 239 down, 320 up.

I can't even load the speed test on the DSLX site as my connection times out waiting for it.]]> http://www.dslreports.com/forum/remark,20236179 Thu, 27 Mar 2008 16:26:19 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20235985 dslx_gm : Hi Steve,

I took a look at your current line readings and show that you are in sync at the full 1500/384. They look pretty solid. I see that our support team spoke with you yesterday and had a replacement modem coming out to you. I think trying the new modem is good start. If they doesn't help correct the issue we will need to setup a dispatch from AT&T to have them come out to your location and test the line. Let me know when you get the new modem and we can further trouble shoot. I appreciate your patience. We will find what is causing the issue on the line and get it corrected. Your line readings are below for your reference.

DN STREAM SPEED The line is running at the maximum bit rate of 1536 kbps.
UP STREAM SPEED The line is running at the maximum bit rate of 384 kbps.
DN STREAM S/N The line noise margin is 14.0dB, which is above the target noise margin of 6.0dB.
UP STREAM S/N The line noise margin is 17.0dB, which is above the target noise margin of 6.0dB.
DN STREAM POWER The line power is 10.0dBm, which is below the maximum of 20.0dBm.
UP STREAM POWER The line power is 7.0dBm, which is below the maximum of 13.0dBm.
DN STREAM LINE CAPACITY The line is running at 32% of relative capacity on downstream transmission path.
UP STREAM LINE CAPACITY The line is running at 50% of relative capacity on upstream transmission path.

Thanks
--
George
General Manager
DSL Extreme
Will work for reviews. ;)]]> http://www.dslreports.com/forum/remark,20235985 Thu, 27 Mar 2008 15:58:28 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20234307 Madcow_1701 :
said by DSLX_Zak See Profile :

Hi,

I made a few changes on the account and I want to know if you can see a difference in the speed right now. I understand it may not be a permanent resolution and it could take time to tell but I am just curious to know how it is working right now.
I'm now burning up the internet at a blazing 97 download speed.

Considering what I've been getting, this is serious high speed for me.]]> http://www.dslreports.com/forum/remark,20234307 Thu, 27 Mar 2008 12:07:06 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20234184 DSLX_Zak : Hi,

I made a few changes on the account and I want to know if you can see a difference in the speed right now. I understand it may not be a permanent resolution and it could take time to tell but I am just curious to know how it is working right now.]]> http://www.dslreports.com/forum/remark,20234184 Thu, 27 Mar 2008 11:50:27 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20234099 Madcow_1701 :
said by DSLX_Zak See Profile :

Hi,

If you send me your account information as well as the brand of modem you are using and good contact information I will read the notes on the account and see what can be done.
my username here is the same as on my account. madcow_1701

said by DSLX_Zak See ProfileAm I understanding correctly that whenever we pull a line reading over the phone it starts to work better for a few hours after the line reading test is complete but not before then?

I just want to make sure it is not a High-open where the DSL works fine when your phone is off the hook but doesn't work when you hang it up.[/BQUOTE :

Correct.

Yesterday I was getting anywhere from 2-50 kilobits sec, I called, they did a line test, and I jumped up to 650 download.

Unfortunately, the solution to my call was they said they are going to send me a 4th modem... :(

My currrent modem is a Dlink ADSL 2320B

And allow me to restate this........

I have a dedicated line, installed when I first signed up, installed by the phone company on a service call issued by DSLX.

Said connection and wiring has been checked. In fact, this is the only thing the phone line is even being used for.

100% of our phone traffic these days is on cel phones.]]> http://www.dslreports.com/forum/remark,20234099 Thu, 27 Mar 2008 11:35:58 EDT Re: VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20233814 DSLX_Zak : Hi,

If you send me your account information as well as the brand of modem you are using and good contact information I will read the notes on the account and see what can be done.

Am I understanding correctly that whenever we pull a line reading over the phone it starts to work better for a few hours after the line reading test is complete but not before then?

I just want to make sure it is not a High-open where the DSL works fine when your phone is off the hook but doesn't work when you hang it up.
--
Zak

Tech Support

DSLExtreme
]]> http://www.dslreports.com/forum/remark,20233814 Thu, 27 Mar 2008 10:53:12 EDT VERY unhappy DSLExtreme customer here.......... http://www.dslreports.com/forum/remark,20232404 Madcow_1701 : 3+ years, it worked just fine.

One day it went down the loo.

over a year and a half and dozens upon dozens of phone calls later, it's still a worthless waste of my time.

It took me over 3HOURS yesterday to click through a website and purchase domain names for a client. It should have taken 3 minutes at the most.

My sticking point here... IT USED TO WORK FINE.

I have a dedicated line, installed by the phone company, and checked by way of an in home service call like 3 times now.

They have done line tests, they say they can't find an issue.
They have sent a tech out.
Every time they do a line test while I am on the phone, I go from 2kilobit sec. up to 1341 or so. Then it drops again within a couple of hours.

My average download connect speed is 2kilobits sec., upload is around 300 kilobits sec.

I have by passed my wireless router and connected directly to the 3rd modem I have received from them, no difference.

I have tried connecting with 5 different computers, 2 of them laptops. Same results, virtually no connection.

I have replaced the cabling from the wall to the modem 3 times, the cables from the wireless router to the modem twice.

The only thing I have NOT replaced was the wireless router, but I have bypassed that every time they go through the routine on the phone with me, and since even a direct connection fails, the wireless seems somewhat a non issue.

I check FIOS 3 or 4 times a week now, but of course, no luck. I'm more likely to see a weather report of blizzards in hell before FIOS is available in my area.

I was supposed to start my 6th and final term at Animation Mentor this coming Monday, it is an online animation school that was extremely expensive (over 15k) and lasts 18 months. For the last 9 months of the class my connection was so bad that I couldn't watch the lectures, participate in the live sessions and it hurt my grades.

So far, I have skipped 2 terms now, because my connection is complete crap. Monday, and I have to call them and basically tell them I have to skip again.

Because I have already skipped 2 terms, I may end up being dropped from the program and have to reapply again.

In all this time, no one seems to have a clue as to what the problem is only saying that I'm 13k distance from a hub,

EVEN THOUGH IT WORKED FINE FOR 3 YEARS.

To be honest, I'm looking for a new provider if this isn't resolved in the next week.]]> http://www.dslreports.com/forum/remark,20232404 Thu, 27 Mar 2008 00:42:52 EDT