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Forums » Tampa Tribune Highlights FiOS Billing Problems » "Educating the customer"?
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But hey, It's Verizon so it must be good »
« what a difference a year makes....  
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Meh37

@verizon.net		"Educating the customer"?

How about educating the customer service reps?

Billing 101:
a) 2+2=4
b) actually track what each customer has and what they're supposed to pay for it

Why is this so difficult?
to forum · permalink · 2008-03-27 11:26:10 · Reply to this


TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
·Sprint Mobile Broa..
·Comcast
said by Meh37 :

How about educating the customer service reps?

And building IS backroom systems that actually work. I wonder if they program their own systems, or if they have outsourced it to some 3rd party?
--
My BLOG .. .. Internet News .. .. My Web Page
to forum · permalink · · 2008-03-27 11:31:25 · Reply to this


en102
Canadian, eh?

join:2001-01-26
Valencia, CA
·RoadRunner Cable
·DSL EXTREME

 Probably outsourced/offshored
I had issues like this with Verizon Wireless and came to the point of calling the BBB against them. 3 months after I cancelled service (at their corp store no less), I kept receiving bills, and even one notice for collections.
Similarly, I never had Verizon landline service, but was charged for service
--
Canada = Hollywood North
to forum · permalink · · 2008-03-27 13:46:30 · Reply to this

ltjordan

join:2001-12-02
Hyattsville, MD		reply to TKJunkMail
Do you have to ask? This is America. Home of the lowest bidder.
to forum · permalink · · 2008-03-27 23:31:41 · Reply to this
Forums » Tampa Tribune Highlights FiOS Billing ProblemsBut hey, It's Verizon so it must be good »
« what a difference a year makes....  

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