| "Educating the customer"? How about educating the customer service reps?
Billing 101:
a) 2+2=4
b) actually track what each customer has and what they're supposed to pay for it
Why is this so difficult? |
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| said by Meh37 :
How about educating the customer service reps?
And building IS backroom systems that actually work. I wonder if they program their own systems, or if they have outsourced it to some 3rd party?
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 en102Canadian, eh?
join:2001-01-26
Valencia, CA | Probably outsourced/offshored
I had issues like this with Verizon Wireless and came to the point of calling the BBB against them. 3 months after I cancelled service (at their corp store no less), I kept receiving bills, and even one notice for collections.
Similarly, I never had Verizon landline service, but was charged for service
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Canada = Hollywood North |
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| reply to fAcEtIOUs
Do you have to ask? This is America. Home of the lowest bidder. |
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