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Tampa Tribune Highlights FiOS Billing Problems > "Educating the customer"?

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fAcEtIOUs
Premium
join:2002-03-03
kudos:4

reply to Meh37

Re: "Educating the customer"?

said by Meh37 :

How about educating the customer service reps?

And building IS backroom systems that actually work. I wonder if they program their own systems, or if they have outsourced it to some 3rd party?
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My BLOG .. .. Internet News .. .. My Web Page
to forum · permalink · 2008-03-27 11:31:25 ·


en102
Canadian, eh?

join:2001-01-26
Valencia, CA

Probably outsourced/offshored
I had issues like this with Verizon Wireless and came to the point of calling the BBB against them. 3 months after I cancelled service (at their corp store no less), I kept receiving bills, and even one notice for collections.
Similarly, I never had Verizon landline service, but was charged for service
--
Canada = Hollywood North

to forum · permalink · 2008-03-27 13:46:30 ·

ltjordan

join:2001-12-02
Hyattsville, MD

reply to fAcEtIOUs
Do you have to ask? This is America. Home of the lowest bidder.

to forum · permalink · 2008-03-27 23:31:41 ·
Forums > Tampa Tribune Highlights FiOS Billing Problems

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