ranschultz
Premium
join:2004-05-28
Canyon Country, CA
 ·Vonage
| reply to qwerty1
Re: On line back up not accessable for Norton 360
Try installing the 2.0 version that is found at Norton 360 installation and if you still have problems setting up the online backup, please let us know. |
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qwerty1
@aliant.net
| I installed version 2 and now have access to the on line backup. It would seem to me that a problem existed with the first version. While I am happy that it now works, I have to wonder if I would have ever found out about the fix had I not posted to this site as repeated emails and requests to tech support failed to produce results. It would also seem that someone in Norton knew of the problem but didn't tell people about it. I have lost 4 months of backup time due to this problem but customer service at Norton doesn't seem to care. Perhaps if they read this they will realize that without their customers they have no business and will strive to be more customer friendly in the future.
I do appreciate your help however. |
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ranschultz
Premium
join:2004-05-28
Canyon Country, CA | I'm glad that switching to version 2 helped. I've passed your issues and comments to our customer and product support managers. |
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