coaster
join:2007-07-13
New Port Richey, FL
 ·Bright House
 ·PHONE POWER
edit:
March 27th, @05:04PM
| glad this is getting press
This was front page news yesterday. Not surprised at all the continuing problems. Dumped Verizon DSL almost 2 years ago after ongoing problems. 2 routers and many hours on the phone because they wouldn't send a tech to my house to troubleshoot. I dumped my POTS line at the same time in disgust.
They never did get my final bill correct. Hours on the phone with the DSL and the residential side of their splintered organizations only lead to getting a verbal amount what the correct charge should be. They couldn't put it in writing because of their multiple billing systems. However, I kept getting printed bills showing the incorrect amount and Verizon sent it to a third party collection agency where it is still is today. The collection agency is of no help to get it corrected.
FiOS sales people do take the time to show up my door all the time. Wish I got all that attention when I was a Verizon customer. Brighthouse cable and their broadband service isn't going to lose me as a customer anytime soon. They have always sent a tech out when needed and their billing has been accurate for the 10 years I have had cable with them. |
