dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA
| reply to Madcow_1701
Re: VERY unhappy DSLExtreme customer here..........
Hi Steve,
I took a look at your current line readings and show that you are in sync at the full 1500/384. They look pretty solid. I see that our support team spoke with you yesterday and had a replacement modem coming out to you. I think trying the new modem is good start. If they doesn't help correct the issue we will need to setup a dispatch from AT&T to have them come out to your location and test the line. Let me know when you get the new modem and we can further trouble shoot. I appreciate your patience. We will find what is causing the issue on the line and get it corrected. Your line readings are below for your reference.
DN STREAM SPEED The line is running at the maximum bit rate of 1536 kbps.
UP STREAM SPEED The line is running at the maximum bit rate of 384 kbps.
DN STREAM S/N The line noise margin is 14.0dB, which is above the target noise margin of 6.0dB.
UP STREAM S/N The line noise margin is 17.0dB, which is above the target noise margin of 6.0dB.
DN STREAM POWER The line power is 10.0dBm, which is below the maximum of 20.0dBm.
UP STREAM POWER The line power is 7.0dBm, which is below the maximum of 13.0dBm.
DN STREAM LINE CAPACITY The line is running at 32% of relative capacity on downstream transmission path.
UP STREAM LINE CAPACITY The line is running at 50% of relative capacity on upstream transmission path.
Thanks
--
George
General Manager
DSL Extreme
Will work for reviews.  |
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Madcow_1701
join:2008-03-27
Yorba Linda, CA
| unfortunately that is the same reply I have been getting for 18 months.
"Everything looks fine, you should be running at top speeds" etc.
But reality is far different. I just ran speedtest.net and I'm getting 239 down, 320 up.
I can't even load the speed test on the DSLX site as my connection times out waiting for it. |
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deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE
 ·Verizon FIOS
 ·Comcast Workplace
 ·DSL EXTREME
| said by Madcow_1701  :unfortunately that is the same reply I have been getting for 18 months. "Everything looks fine, you should be running at top speeds" etc. But reality is far different. I just ran speedtest.net and I'm getting 239 down, 320 up. I can't even load the speed test on the DSLX site as my connection times out waiting for it. This really does NOT look like a line problem. The stats for your line look great. In fact, you'd be able to easily handle the 3Mbit plan, based on those numbers.
Have you checked for viruses/trojans/worms/botnets/etc on your computer(s)? It could be that one or more of them are infected and sending data out, saturating your upstream and causing your speed tests to slow down.
Also, if you have a router, have you tried removing it from the equation and plugging directly into the PC?
Please run the NDT test and report back the detailed report and the statistics. Also, consider running a tweak test.
--
Hello...is there anybody in there? |
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Madcow_1701
join:2008-03-27
Yorba Linda, CA
| The virus/worm/trojan idea was presented to me 18 months ago when the problem started.
It's also one I can absolutely dismiss as a dead end to bother with.
I run extremely tight security on my systems because of my work. Regular Virus scans, malware blocking, spybot, ad blocking etc. WAY above and beyond what the average user would do.
As the results were the same with 5 different systems, one of which was a brand new out of the box laptop, I can conclude beyond any doubt that no viruses are involved.
And since I don't even browse sites that might even remotely be unsafe, I don't blindly open attachments or other ridiculous things people find funny, we can eliminate the virus angle, it's a no go.
my wiring has been checked by a service call at least twice, I think it was actually 3 times just this past year trying to figure this out. All 3 times I got a passing grade.
And as I stated in my very first post, removing the wireless router and connecting directly to the modem also produces horribly slow results.
a speed test run just now with my laptop directly connected to the modem with a cable, yielded a 45 kilobit download speed, my workstation, about 15 minutes ago yielded 50 as a download speed. |
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deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE
·Verizon FIOS
·Comcast Workplace
·DSL EXTREME
| It is not a physical problem with the DSL line. Post some traceroutes, run the tweak test, etc. We need more info. And do all those tests connected directly to the modem, or at least shut down/disconnect all the other devices.
--
Hello...is there anybody in there? |
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Madcow_1701
join:2008-03-27
Yorba Linda, CA
| been there done that. Direct connect to modem, firewall, port blocking and all spyware, malware virus checking turned off, no apps running.
both the NDT test and the Tweak test fail to connect to a server.
I am getting occasional "not connected to the internet" messages.
can't connect to DSLX speed test. |
|
deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE | Why won't you post traceroutes? or any other diagnostic information? If all you're here to do is vent/complain, we have a forum for that.
--
Hello...is there anybody in there? |
|
Madcow_1701
join:2008-03-27
Yorba Linda, CA
| said by deblin :Why won't you post traceroutes? or any other diagnostic information? If all you're here to do is vent/complain, we have a forum for that. What part of unable to connect to the sites you wanted results from wasn't 100% clear????? I just spent the last 30 minutes or so with ZERO connection at all.
Clearly you have a reading comprehension problem, and can't seem to get it through your head that I have limited to no connection and unable to run your requests, so why don't you take a hike and bother someone else. |
|
deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE
·Verizon FIOS
·Comcast Workplace
·DSL EXTREME
| said by Madcow_1701 :Clearly you have a reading comprehension problem, and can't seem to get it through your head that I have limited to no connection and unable to run your requests, so why don't you take a hike and bother someone else. You're posting here, how are you managing that?
I'm asking you to POST A TRACEROUTE. How hard can that be?
- click start, then run...
- type cmd, hit enter
- type: tracert www.dslextreme.com, hit enter
- paste the results here
Also, it'd be useful to see the output of:
ipconfig /all
While connected directly to the modem.
--
Hello...is there anybody in there? |
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Madcow_1701
join:2008-03-27
Yorba Linda, CA
| said by deblin You're posting here, how are you managing that?
I'm asking you to POST A TRACEROUTE. How hard can that be?
- click start, then run...
- type cmd, hit enter
- type: tracert www.dslextreme.com, hit enter
- paste the results here
Also, it'd be useful to see the output of:
ipconfig /all
While connected directly to the modem.
[/BQUOTE :That would apparently be where LIMITED connectivity kicks in. I quite clearly stated that trying to run the links you provided I get no response. And I also see that replies have limited lengths, so my last post got completely trashed so I'll post again in 4 or 5 parts....... |
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Madcow_1701
join:2008-03-27
Yorba Linda, CA
| Windows IP Configuration
Host Name . . . . . . . . . . . . : majestic-aj2x80
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-17-31-6F-3E-F4
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.102
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 66.51.205.100
66.51.206.100
Lease Obtained. . . . . . . . . . : Thursday, March 27, 2008 5:10:02 PM
Lease Expires . . . . . . . . . . : Friday, March 28, 2008 5:10:02 PM |
|
Madcow_1701
join:2008-03-27
Yorba Linda, CA
| since my other post got cut off.....
Right after I stated I could not connect to either the NDT test, or Tweak test servers, my connection went down completely, ZERO connection, no access, no ability to connect for a period of about 20-30 minutes.
Immediately after regaining connection, I went from 2kbps average download speed, to low 200's, a few minutes later it spiked to 700's and right before I got agitated at being told to post in the rant forum, it popped up to 1220kbps.
All predictable, these results seem to happen every single time I call and have them check the lines. |
|
Madcow_1701
join:2008-03-27
Yorba Linda, CA
| reply to Madcow_1701
This was the Tracert ran immediately after getting a 1220 connection:
I just ran tracert, and this is what shows RIGHT NOW:
Tracing route to dslextreme.com [66.51.205.15]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.1
2 12 ms 12 ms 12 ms netblock-68-183-41-1.dslextreme.com [68.183.41.1
]
3 13 ms 12 ms 14 ms LAX1.CR1.Gig6-0-10.dslextreme.com [66.51.203.17]
4 15 ms 13 ms 12 ms lax1.ns50.eth3.dslextreme.com [66.51.199.20]
5 14 ms 15 ms 14 ms www.dslextreme.com [66.51.205.15]
Trace complete. |
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Madcow_1701
join:2008-03-27
Yorba Linda, CA
| SO as a recap:
1. it has been determined my lines are fine based on line check results.
2. Viruses are not a possibility.
3. Computer issues ruled out as at least the 2 laptops run fine with no issues at other locations. problem persists only at home connections. I'd be inclined to eliminate the 3 desktop workstations as well considering the identical problem persists on known working systems.
4. Wireless Router eliminated as cause since the problem persists when it is disconnected and unplugged, and systems are attached directly to DSLX supplied ADSL modem.
5. Logic would also eliminate any cabling on my end, as several different changes with freshly purchased cables from the local electronics store has also failed to make any difference, indicating cabling is NOT the problem.
6. I am also inclined to eliminate the DSLX supplied modem, as they have sent me 3 additional units in order to resolve this issue, and that has also failed to improve results.
7. Electricity, which I failed to mention before is also off the table. I had circuits installed strictly for the my studio where the computers are setup. And those have also been checked 3 times now.
All of the above have been thoroughly checked out in detail, numerous times, and hardware and cabling changed. I've gone over and above the call of duty to try to figure this out, and a problem still persists.
And one simple fact remains, that this setup was working 100% perfect for 3 years, and suddenly one day EVERYTHING, every system stopped working except for intermittently.
That alone indicates the problem lies elsewhere. Multiple systems do not just all stop working at once.
what really bugs me is the insistence that the fault lies with me somewhere, that I must have a virus, I must have defective computers, somehow it HAS to be my fault, there can't possibly be any other explanation. |
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deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE
·Verizon FIOS
·Comcast Workplace
·DSL EXTREME
| reply to Madcow_1701
said by Madcow_1701 :Right after I stated I could not connect to either the NDT test, or Tweak test servers, my connection went down completely, ZERO connection, no access, no ability to connect for a period of about 20-30 minutes. When that happened, did the SYNC light on your DSL modem start blinking or turn red/etc? In other words, did the modem lose sync?
Have you noticed any correlation between the phone ringing or anything like that, and the disconnects?
--
Hello...is there anybody in there? |
|
deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE
·Verizon FIOS
·Comcast Workplace
·DSL EXTREME
| reply to Madcow_1701
said by Madcow_1701 :This was the Tracert ran immediately after getting a 1220 connection: I just ran tracert, and this is what shows RIGHT NOW: Tracing route to dslextreme.com [66.51.205.15] over a maximum of 30 hops: 1 1 ms 1 ms 1 ms 192.168.1.1 2 12 ms 12 ms 12 ms netblock-68-183-41-1.dslextreme.com [68.183.41.1 ] 3 13 ms 12 ms 14 ms LAX1.CR1.Gig6-0-10.dslextreme.com [66.51.203.17] 4 15 ms 13 ms 12 ms lax1.ns50.eth3.dslextreme.com [66.51.199.20] 5 14 ms 15 ms 14 ms www.dslextreme.com [66.51.205.15] Trace complete. That trace looks excellent. So it looks like it's ok at times, but not at others. This *might* be intermittent sync, but please answer my question from my previous post about what the modem does during the "dead" periods.
--
Hello...is there anybody in there? |
|
deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE
·Verizon FIOS
·Comcast Workplace
·DSL EXTREME
| reply to Madcow_1701
said by Madcow_1701 :And one simple fact remains, that this setup was working 100% perfect for 3 years, and suddenly one day EVERYTHING, every system stopped working except for intermittently. It happens. Sometimes when new construction is prevalent, they have to splice a phone line and your loop length doubles. It is unpredictable and you cannot assume that once your ADSL line is working fine that it will forever. They are very touchy.
That alone indicates the problem lies elsewhere. Multiple systems do not just all stop working at once. I agree, it doesn't seem to be your home equipment since you've tried numerous things to rule out most of the equipment. Pardon me for not re-reading the original post(s), but have you swapped the modem or not? Which model is your modem?
If the modem is dropping sync when these disconnects happen, that is ultimately the problem here - which could be either the modem itself, the line, or even the DSLAM/RT card having an issue. But knowing if it loses sync is critical to figure out what is going on here.
Sorry to sound like I'm accusing you, but honestly that is the problem 99% of the time.
--
Hello...is there anybody in there? |
|
Madcow_1701
join:2008-03-27
Yorba Linda, CA
| reply to deblin
said by deblin :When that happened, did the SYNC light on your DSL modem start blinking or turn red/etc? In other words, did the modem lose sync? Have you noticed any correlation between the phone ringing or anything like that, and the disconnects? My phone doesn't ring.
This phone line exists to support my DSL connection, 100% of my phone calls are on my cel phone, and has been that way for 6 years.
Modem doesn't, or I should say DIDN'T blink at all when this happened a bit ago. I didn't make note of which lights were on, I think it was the DSL and lan lights on solid. |
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deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE
·Verizon FIOS
·Comcast Workplace
·DSL EXTREME
| Keep an eye on it the next time you lose the connection and let us know what the modem is doing (especially if it looks differently than it normally would when the connection is working properlyt).
When you lose the connection, try to run a tracert so we can see where it's dying. Does it make it to your default gateway (the first hop after your router) or not. If it's NOT making it to the first DSLX hop AND the modem isn't losing sync, that would lead me to believe it's an AT&T problem in their ATM cloud. But report back next time it happens (I hope for debugging sake it happens again soon so we can help you get this thing figure out, but at the same time I'm sure that's the last thing you want!).
We'll get this figured out. George and the other DSLX folks are excellent on here. If they can't get things working for you, I will be very surprised.
--
Hello...is there anybody in there? |
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Madcow_1701
join:2008-03-27
Yorba Linda, CA
| reply to deblin
Yes, modems have been swapped. Several of them.
They just sent me modem # 4.
My current is a Dlink ADSL 2320B, it was sent to me at the end of summer last year, number 4 will probably arrive next week sometime.
said by deblin Pardon me for not re-reading the original post(s), but have you swapped the modem or not? Which model is your modem?
If the modem is dropping sync when these disconnects happen, that is ultimately the problem here - which could be either the modem itself, the line, or even the DSLAM/RT card having an issue. But knowing if it loses sync is critical to figure out what is going on here.
Sorry to sound like I'm accusing you, but honestly that is the problem 99% of the time.[/BQUOTE : |
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