Claude M
join:2008-01-22
Oradell, NJ
| Tampa Tribune Highlights FiOS Billing Problems
To me the fact they could not find my account was the absolute most annoying aspect of their "service". I've had caller-id for over 15 years and it works fine. I can always tell who's calling me before I pick it up. I had their internet service for almost 2 years, no problems loved it. The big mistake for me was adding their TV "service". What a nightmare, I'm waiting for April 5th which is the day my wireless plan expires so I can leave them and not have to see anything with their name arrive in the mail anymore. Not a penny from me ever again. |
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coaster
join:2007-07-13
New Port Richey, FL | I feel guilty I still have wireless with them. I really hate giving Verizon any money after what I have been through. The wife gets a great corporate rate with them though. |
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mach_six
join:2002-05-09
Nutley, NJ
edit:
March 27th, @06:10PM
| You can't educate a customer if the company has deceitful practices.
I asked for the $99 package as well but they put this extra channel line up on there which was free the first month and you won't see the full time till the next billing cycle so by that time you would have been charged a month for it. Since it had channels that someone in my household watches I decided to not complain about it.
But whatever you asked for initially will never be, I specifically asked for the $99 package only cause why the hell would I pay more than what I'm paying now?!
If you don't like them I would just see what your cable company has as a buy back. In my area they will pay the early termination fee which I won't pay since they still havent' given me the free gift claim letter going on 3+ months now and they have better offers...I left cause my rates were going up and they didn't have any retention plans so I said see ya! But at least now the competition is forcing cable to lower rates.
Only thing I can think of is to complain to gov't consumer agencies if your situation is that bad, they will straighten them out when they get fined...they should be subjected to the BPU just like cable is. One complaint to the BPU about my screwed up billing and you'll get a call back. |
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