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birdfeedr
Premium,MVM
join:2001-08-11
Warwick, RI
 ·Verizon FIOS
| reply to ispgeek
Re: Tip of the hat to WC813 is in order.
said by ispgeek  :And with all due respect back...this is an issue so huge it needs to be discussed I'm in favor of having the discussion. You make valid points. Since I can't tell what the numbers are in terms of who's having problems and who's not, I recognize that much of the discussion falls into the category of what analysts call "anecdotal evidence."
In other words, the problem exists, but just how much it exists is not clear. Try to quantify the numbers of outspoken minority and the silent majority. Until a real investigation is done, no one will know for sure. And, as you pointed out, the FCC sure won't. Then again, maybe they will.
Just look at all the hoorah over Comcast's BT throttling. Enough noise has been raised and now they are moving slowly in the right direction. Pressure from the Feds and their customer base may be making the difference.
Remember, they are lumbering beasts, these huge corporations. They don't turn on a dime.
Just wanted to acknowledge WC813's contribution, that's all. | |
ispgeek
Premium
join:2006-02-16
Saint Petersburg, FL
2 edits | I actually submitted this article yesterday. It took BBR all night to actually post it which frankly is fine with me because there have been 200 more examples of angry customers since then. (And really it doesn't matter...not here to gain kudos for posting things...just so long as it gets posted...is really all that matters)
The numbers are real...especially when you consider that this very same front page article has been printed in other flagship cities as well.
Remember...Tampabay was supposed to be Verizon's demonstration window into the future of internet and cable and instead they have given a stellar example of why NOT to even consider them as a viable provider. The issues Verizon customers have raised are not new to Verizon...in fact just the opposite. Verizon has a long and distinguished history of providing Florida and other states with sub-par service, support and horrible billing. Verizon dared yesterday to claim that all of these problems were due to the "incredible demand" for their FIOS service....so Verizon...if that is the case..then how do you explain the last 15 years of horrible service to the rest of your customers?
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Can't find me here today? You can always reach me at »www.ispgeeks.com | |
birdfeedr
Premium,MVM
join:2001-08-11
Warwick, RI
·Verizon FIOS
| said by ispgeek :Remember...Tampabay was supposed to be Verizon's demonstration window into the future of internet and cable... [trim] Verizon has a long and distinguished history of providing Florida and other states with sub-par service, support and horrible billing. I don't know the history of Florida telephone as the Bells grew again. And maybe I'm fortunate by living in an area that, while not trouble-free, has a fairly well established infrastructure. Verizon acquired Nynex which was split from Bell Atlantic, or something like that. In thirty years, the telephone has been predictable, reliable, maintained and now upgraded to fiber.
I acknowledge that their customer services, whether technical or billing, leave something to be desired and a lot to be desired, respectively.
I will however, stand up and be counted as fairly satisfied with overall service.
I've had problems, but they were fixed. I've asked questions, both before and after the sale, and they've been answered. Anecdotal until somebody can count the population.
I acknowledge I have choices. I can switch to another provider, Cox, satellite, even dialup. Or, I can turn off the whole mess and go somewhere else. | |
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