Re: "Educating the customer"? in http://www.dslreports.com/forum/r20238975 en Sun, 27 Jul 2008 02:12:14 EDT Sun, 27 Jul 2008 02:12:14 EDT Re: "Educating the customer"? http://www.dslreports.com/forum/remark,20238975 ltjordan : Do you have to ask? This is America. Home of the lowest bidder.]]> http://www.dslreports.com/forum/remark,20238975 Thu, 27 Mar 2008 23:31:41 EDT Re: "Educating the customer"? http://www.dslreports.com/forum/remark,20235027 en102 : Probably outsourced/offshored
I had issues like this with Verizon Wireless and came to the point of calling the BBB against them. 3 months after I cancelled service (at their corp store no less), I kept receiving bills, and even one notice for collections.
Similarly, I never had Verizon landline service, but was charged for service
--
Canada = Hollywood North]]> http://www.dslreports.com/forum/remark,20235027 Thu, 27 Mar 2008 13:46:30 EDT Re: "Educating the customer"? http://www.dslreports.com/forum/remark,20234064 TK Junk Mail :
said by Meh37 :

How about educating the customer service reps?

And building IS backroom systems that actually work. I wonder if they program their own systems, or if they have outsourced it to some 3rd party?
--
My BLOG .. .. Internet News .. .. My Web Page]]> http://www.dslreports.com/forum/remark,20234064 Thu, 27 Mar 2008 11:31:25 EDT "Educating the customer"? http://www.dslreports.com/forum/remark,20234035 anon : How about educating the customer service reps?

Billing 101:
a) 2+2=4
b) actually track what each customer has and what they're supposed to pay for it

Why is this so difficult?]]> http://www.dslreports.com/forum/remark,20234035 Thu, 27 Mar 2008 11:26:10 EDT