Why is it so Hard for VZ to provide accurate billing? in http://www.dslreports.com/forum/r20241113 en Sun, 12 Oct 2008 08:56:44 EDT Sun, 12 Oct 2008 08:56:44 EDT Re: Why is it so Hard for VZ to provide accurate billing? http://www.dslreports.com/forum/remark,20255694 anon :
said by kd6cae See Profile :

Here's what I don't get. Why is it that Verizon is having such a hard time making sure a customers bill is no more than what was advertised. Other companies seem to do it just fine. Let's see when I had DSL extreme, I was billed exactly what I was quoted, no more, no less. My usenet provider has been billing me the exact price they advertise for over 4 years now, with no issues! My CallCentric Voice service is billing me the correct amount with no issues. Why can't Verizon do the same!
I have no love for Verizon (GTE), but I must attest, that other than some occasional service issues ("dial tone"?), they've performed well and never mis-billed since 1986. They have issued several hundred dollars' worth of credits on one account alone, over the past 20 years, for failing to perform.

On the other hand, I've had multiple instances of ridiculous billing problems with DSL Extreme, on each account, every year. They were only corrected, months later, when I used the BBR "manager chat" channel here.

I generally give DSLX some slack, because they're at least an alternative/competitive threat, but I can't say that they're any better or worse than VZW.]]> http://www.dslreports.com/forum/remark,20255694 Sun, 30 Mar 2008 23:59:41 EDT Re: Why is it so Hard for VZ to provide accurate billing? http://www.dslreports.com/forum/remark,20246505 MoeDumb :
said by supergirl See Profile :

Actually, it's Pres. George W. Bush's fault VZ can't bill right. He's also responsible for cancer, 9-11, and anything else Hillary Clinton says. :D
That's a given, of course!

At my first VZ billing 'mistake' I can recall muttering, "it's Bush's fault" --and he wasn't even president yet ;-)
--
Who is Jesus? and Why it matters (to YOU).
]]> http://www.dslreports.com/forum/remark,20246505 Sat, 29 Mar 2008 09:13:31 EDT Re: Why is it so Hard for VZ to provide accurate billing? http://www.dslreports.com/forum/remark,20245502 supergirl :
said by MoeDumb See Profile :

I recall complaints about Vz's billing practices going on at least since the early days of DSL.

The billing inaccuracies, somehow, are usually in the company's favor.

Deliberate? Dishonest? Unscrupulous?

Or mere coincidence?
:huh:
Actually, it's Pres. George W. Bush's fault VZ can't bill right. He's also responsible for cancer, 9-11, and anything else Hillary Clinton says. :D
--
Saving the world keeps me busy. However, I find Earth very primitive from my home planet of Krypton.
-Supergirl]]> http://www.dslreports.com/forum/remark,20245502 Sat, 29 Mar 2008 00:10:02 EDT Re: Why is it so Hard for VZ to provide accurate billing? http://www.dslreports.com/forum/remark,20241490 MoeDumb : I recall complaints about Vz's billing practices going on at least since the early days of DSL.

The billing inaccuracies, somehow, are usually in the company's favor.

Deliberate? Dishonest? Unscrupulous?

Or mere coincidence?
:huh:
--
Who is Jesus? and Why it matters (to YOU).
]]> http://www.dslreports.com/forum/remark,20241490 Fri, 28 Mar 2008 12:56:25 EDT Why is it so Hard for VZ to provide accurate billing? http://www.dslreports.com/forum/remark,20241113 kd6cae : Here's what I don't get. Why is it that Verizon is having such a hard time making sure a customers bill is no more than what was advertised. Other companies seem to do it just fine. Let's see when I had DSL extreme, I was billed exactly what I was quoted, no more, no less. My usenet provider has been billing me the exact price they advertise for over 4 years now, with no issues! My CallCentric Voice service is billing me the correct amount with no issues. Why can't Verizon do the same!]]> http://www.dslreports.com/forum/remark,20241113 Fri, 28 Mar 2008 12:00:37 EDT