ftthz
If love can kill hate can also save
join:2005-10-17 | still ...
I would love to get this! |
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Squirrelly
join:2000-10-24
Harrisburg, PA
 ·Verizon Online DSL
edit:
March 28th, @01:56PM
| I am sure a law suit will come out of this. They screw up my bill they owe me the money, if not I will refuse to pay them till they fix there errors. My bill is supposed to be this much but you are consistinly over charging me, that is your problem not mine. The promotion says this also, they are required to stand by it or it is false advertising, either way you have them. |
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cyrus360
Getting Freaky With It
Premium
join:2003-02-16
Sedro Woolley, WA
 ·Verizon FIOS
| I recently had many of the billing issues that were mentioned.
I was offered a promotion only available to California customers, yet I live in Washington. Due to lack of competition here, the prices are higher than in CA, so the original price they quoted me was incorrect.
Their installed got me to sign up for a package that included home phone service. He never got the phone hooked up, so I had to call to get that done.
Then they told me that package was for CA only. So I had to go with a different more expensive package.
Then they failed to implement either package, they billed me for installation, they billed me non-promotional rates for home phone and the FIOS.
I had to call several times and literally fight to get my account credited back. All the while with their extremely rude CSR's flipping me shit for even calling in. I work in a call center, I am very aware of how to treat CSR's. I never once raised my voice or made desparaging remarks.
I asked for answers and reasons as to why it's so difficult and I got no empathy, no sympathy, only huffs and puffs of aggrivated CSR's who're probably underpaid and overworked.
Of course when I didn't get the credits I was promised I called again, every time I call mind you, it's a 10-25 minute hold time and then they transfer me back and forth between a FIOS rep and a phone rep. It was ridiculous.
I went in the office to pay my bill the other day. The CSR tried to upgrade me to their 15/15 service, hyping it up, and then I said to sign me up for it, he said he can't do it and doesn't know if my location qualifies for it. Why on Earth are you spending 15 minutes of my time selling me something you have no idea if you can even provide it for me? Insane!
The sad part is the product is AWESOME. The people and company behind the product have a long way to go.
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»www.freakynorm.com |
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Sterling
IP Support Tier III
Premium
join:2003-05-30
Pittsburgh, PA |  You were charged for installation? |
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