mariolanning
join:2002-04-19
Tucson, AZ
edit:
March 28th, @05:58PM
| New T1 customer report
Last week I ordered 4 T1 circuits (2 bonded 3m circuits) at my house. So far I am pleased with the process. The lines are set up to be installed on April 1st 2008. After spending about 2 weeks looking and putting out for bids I chose Speakeasy. They were not the cheapest out there but after I spoke with my sales guy about the other bids I had and they were able to come close to the low bidder. (I was hoping they would because I did NOT want to go through megapath or covad) I went with Speakeasy because of the response and call back of the sales guy, who in the negotiation phase actually conferenced in his manager and sent me email in writing the alterations of the contract. I think the day I signed up he must have called me 20 times.
The things they need to improve on are trivial so far. One, the daily emails they send me are repetitive, but I'm sure that other people want to know minute by minute changes in the install process, but I want definitive dates and not estimates that change constantly. The other thing that kinda annoys me is in the report emails they refer to my "DSL" line, I'm not getting DSL, they need to alter their scripts. People getting T1 lines freak when they are refereed to as DSL, they are not.
I'll pop on an update this as the progress changes, and also post speed tests on the bonded service, since I have not seen anyone else post any here.
3/28
Qwest called to install 3 of the lines, told her there were 4, she looked into it and said I was right. She was also frightened by the 3 pot belly pigs in my yard looking for steal her lunch. They only bite if you go near their food bowls. |
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lorennerol
Premium
join:2003-10-29
Seattle, WA
| said by mariolanning  :The things they need to improve on are trivial so far. One, the daily emails they send me are repetitive, but I'm sure that other people want to know minute by minute changes in the install process, but I want definitive dates and not estimates that change constantly. The other thing that kinda annoys me is in the report emails they refer to my "DSL" line, I'm not getting DSL, they need to alter their scripts. People getting T1 lines freak when they are refereed to as DSL, they are not. MOSES is old and I suspect they've not done much in the way of updating it from the days when all they sold was dialup and DSL. |
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kingdomware
join:2000-09-23
Waldorf, MD
| reply to mariolanning
Hi mariolanning.
T-1 service through Speakeasy runs over Frame-relay. You also share traffic with DSL users even though you have "Priority" traffic over them. You will notice when you do your test that you will have high latency and will never reach your stated speed because of this.
Lastly, look at your bill closely. The price they gave you will not be the final cost. They will have a lot of taxes and fees. Most T-1 providers include those fees in the price.
If this is for recreational use than it shouldn't be a problem. If you plan on using it for heavy web traffic, you will run into problems. (packet loss, etc) |
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DevilPliers
join:2005-07-13
Seattle, WA
| On the internet you share traffic with everyone.. and speakeasy keeps their backhauls in much better shape then the competitors or the ILEC. They are also much more accountable, and the reps will check them if you ever ask.
And of course costs include taxes.. unless your tax exempt the government loves sucking taxes out of you. If you call them up I'm sure they would explain this to you quite friendly.
And he says hes ordering 4 T1s, that would be 6.0/6.0. Are you saying that "heavy web traffic" can cause over 600kbps download or upload speeds? That's pretty ridiculous. Unless there's a small village of torrenters in the basement of your business, you might want to make sure you don't have any viruses.. |
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kingdomware
join:2000-09-23
Waldorf, MD
| And I will just say OK!!
Been doing this for over 13 years tried Speakeasy left Speeakeassy within 60 days.
Lastly, read what I said. I am going by MY experience with Speakeasy. Yours maybe different. But your looking for a fight. You will not get it from ME!
If you love them so much keep them!! |
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DevilPliers
join:2005-07-13
Seattle, WA | Heh don't freak out :P
Just stating what I know.. sorry if it came off too harsh  |
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mariolanning
join:2002-04-19
Tucson, AZ
| reply to mariolanning
Well, I guess the saying goes, you get what you pay for. So far my experience with Speakeasy's service sucks. Last night I get home only to find one of the T1's totally out. I called in my trouble ticket 2008-04-10 18:58:14, so much for the 4 hour response time on that, they didn't have the T1 back up until 2008-04-11 05:44:26 almost 12 hours later. Then I did speed tests on the bonded t1's Using Speakeasy's own speed test site I'm getting a whopping 400-700Kb upload speed on what is supposed to be a 3 megabit connection on BOTH of the bonded 3 meg t1 curcuts I have, now they won't roll a truck to fix this issue and tell me I'm responsible for paying for this unusable service because I can't be at their becon call and take time off from work to be there during their hours! Needless to say I'm not in the least bit happy with a service that's costing close to $1,700 a month. The fact that both of the bonded t1's are giving me the same result in speed tests leads me to beleave they don't have the routers configured correctly, but they must expect me to be the cisco networking wizard and tell them what they did wrong setting the service up. THey also fail to realize that people work for a living and buy the expensive services for support over and above the typical home user that is expected to be there during normal business hours for install and troubleshooting. If your looking for reliable service and a product that works and after hours support from the start I would not recommend using speakeasy. |
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tdumaine
join:2004-03-14
Federal Way, WA
| Mario,
I used to work for them, if they wont roll out on a schedule that works for you, say one word to them. "SLA"
If that doesn't get the desired results, call in in the afternoon (when you get home from work) and report a speed issue then and request a truck roll. Supposed to be within 4 hours, but this is the telco thats gonna roll, so it's kinda iffy there. Hopefully they will show up before bedtime.
Run lots of speedtests on their tester, as its the only one they will acknowledge. Thier speedtest keeps logs on the backend, so don't worry about writing down the results, just take screenshots so if they give you lip you can spoonfeed em your dissatisfaction.
Oh ya, T1 support goes home at 6pm PST, so after that, you are just talking to normal reps. |
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Steve M
join:2007-08-30
Seattle, WA
| reply to mariolanning
I would like to clarify the last line from tdumaine.
Our large staff of T1 support leaves at 7 PM Pacific time. We are staffed 7 days a week.
After 7 PM the calls are first routed to our general support staff,(thus tdumaine's comment) but once the service is identified as a T1, the call is routed to specialists in T1's. We have T1 staffing available 24/7/365.
While we no longer actively post here on specific issues, there was awareness of Mario's issues throughout and the Advanced Services Group Manager was even involved in the process. |
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mariolanning
join:2002-04-19
Tucson, AZ | I worked with Ryan, a manager there and the issue was resolved to my satisfaction. |
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tdumaine
join:2004-03-14
Federal Way, WA
| said by mariolanning :I worked with Ryan, a manager there and the issue was resolved to my satisfaction. Excellent  |
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bbtech6650
Premium
join:2004-10-28
Pittsburgh, PA | reply to mariolanning
What was the problem found to be? |
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mariolanning
join:2002-04-19
Tucson, AZ
| The problem had nothing to do with Speakeasy, it was with Qwest and the fact that they couldn't keep the connection up. after many outages with cards on the phone company's side Speakeasy allowed me to terminate the contract. I have nothing bad to say about speakeasy, they took very good care of me. The phone company was the issue, and that is beyond Speakeasy's control.. |
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tdumaine
join:2004-03-14
Federal Way, WA
| That sucks to hear 
Qworst needs to do some serious work. Their infrastructure is getting very old and showing it alot more. They are banking alot on utopia, and its gonna flop on em hard |
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