Angelo_
The Network Guy
Premium
join:2002-06-18 | reply to Deadpool
Re: Well, now I cant get my work emails...
i think companies would drop the connections and move to something with a sla if they started noticing this... |
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Deadpool
Go Sens Go
Premium,VIP
join:2001-03-29
Canada
 ·Bell Sympatico
| reply to Arbalister
Consider this then: Just over 1,000 unique individuals have been helped in the Direct Forum since late September '07 (when it was first launched).
That's 1.2 percent that have brought up a problem (I never said they all cancelled their service - in fact I've already said that I RESOLVED their issues for some of them).
So that brings the number even lower.
--
Leafs lead season series 4-3  ...GO SENS GO  |
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Angelo_
The Network Guy
Premium
join:2002-06-18
·TekSavvy Solutions..
| i think i understand their statement and i do agree
i've seen first hand what IT dept do when they have slow speeds....
breaking to a point where it doesn't work? anything is possible...
but like i said i think many companies rather get a sla then bother installing more lines or setting up a mlppp and making sure it "just works"
this is just mu opinion in the matter but, it can also be faught the other way around as many companies won't even care much as their business is e-mail and surfing. |
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Arbalister
join:2007-11-24
St Catharines, ON
·TekSavvy Solutions..
| reply to Deadpool
said by Deadpool  :said by mazhurg :.... So, according to your world, I, as an independant ISP must: Figure out, once my application is no longer working properly, and that can be anything touching the net that is non standard or in that 80/20 curve, what is worng; convince my provider that the problem is not on my end; wait until my provider figures out why the issue arised; wait until my provider contacts BCE and convince them that there is an issue; then wait until they issue is worked on and resolved... Lots of waiting for a flick of a switch, no? And one wonders why users are so outraged. and for something that WAS working prior... It's not "my world", it's reality. Independant ISP's do this today already (whether rightfully or wrongfully is not what I'm debating here). And you already do part of this today as well when you call into your ISP with a problem. Do you think they troubleshoot your PC and setup first to rule out their equipment? No, they do it first to rule out your's. Funny.
I called Telus last week to report that 5 of my PRI's were down. No one there asked me to troubleshoot my hardware, or to do anything at my end. They simply said "we'll get a technician to look into it right away." 20 minutes later a tech called to tell me he was getting remote alarms and ask what it was I was seeing at my end. By that time I'd done some internal troubleshooting. He agreed it was a line issue and put in a call to the damn bloody company that owns all the wire...er...Bell. And after showing them what and where the problem was it only took them *three hours* to get a tech onsite. For a cut T3. |
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mazhurg
Premium
join:2004-05-02
Portage La Prairie, MB
·TekSavvy Solutions..
·MTS
| reply to Deadpool
said by Deadpool :said by mazhurg :.... So, according to your world, I, as an independant ISP must: Figure out, once my application is no longer working properly, and that can be anything touching the net that is non standard or in that 80/20 curve, what is worng; convince my provider that the problem is not on my end; wait until my provider figures out why the issue arised; wait until my provider contacts BCE and convince them that there is an issue; then wait until they issue is worked on and resolved... Lots of waiting for a flick of a switch, no? And one wonders why users are so outraged. and for something that WAS working prior... It's not "my world", it's reality. Independant ISP's do this today already (whether rightfully or wrongfully is not what I'm debating here). And you already do part of this today as well when you call into your ISP with a problem. Do you think they troubleshoot your PC and setup first to rule out their equipment? No, they do it first to rule out your's. Do not disagreed but you missed the point altogether. While I can understand that you do not want to get involved in your company policies, the very fact that you are working under them makes you involved. What Bell has done is in effect to increase the time it takes to troubleshoot issues to all it's "independant" partners by implementing this policy. This affect users directly as they can no longer get issues resolutions in a timely manner. In the meantime, BCE can point to one of it's organisation that can resolve the same issues in a much shorter period of time namely Sympatico. 
Now, Bell has unilaterally declared that they will control all information passing through their equipment, with prejudice to prior contracts and without reguard whether the data belong to them to control in the first place.
Call me stupid but this reeks of bad business management, disreguard for established contracts and legislates and an desperate attempts at protecting it's cash cows. |
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Arbalister
join:2007-11-24
St Catharines, ON
·TekSavvy Solutions..
| reply to Angelo_
said by Angelo_ :but like i said i think many companies rather get a sla then bother installing more lines or setting up a mlppp and making sure it "just works" this is just mu opinion in the matter but, it can also be faught the other way around as many companies won't even care much as their business is e-mail and surfing. I'd be willing to bet that TSI contracts with Bell include an SLA. And that this violates it.
If Bell *really* wanted to recover bandwidth, they'd take all this effort and put it into filtering out the 90% of all email that is nothing more then garbage. They'd safe almost as much bandwidth...and people would thank them. |
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mazhurg
Premium
join:2004-05-02
Portage La Prairie, MB | No, I do not want bell to touch, degrade, change or otherwise modify any data packets that may be from me, or destined to me period. They have issues with spam, go after tje spammer, don't disrupt the data... |
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Angelo_
The Network Guy
Premium
join:2002-06-18 | spammers should have to pay for the mess they cause, if they cost a company 1 million they should pay at least 1.5mil.. not the customer who is trying to get a descent server who suffers. |
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ddurdle
join:2007-03-21
Mississauga, ON
| reply to iconfat
I use AT&T VPN + Lotus Notes and I have yet to run into an issue with my TekSavvy. My torrents are hitting 450kB/s+ at all hours, so I'm not throttled, yet.
When I was with Rogers years ago, when they started throttling all encrypted traffic in my neighbourhood, I had trouble keeping my connection online when I used the VPN + Lotus Notes or Remote Desktop Connection. I lived like that for two weeks before I tossed in the towel.
I went to Bell Symatico and then in early 2006 the same issue started occurring with them during "6pm-2am only". Whether it be throttling back then or just crappy network quality, they blamed my house wiring etc, even after they sent a technician to investigate and found there were no wiring problems between me and the CO. I lived through this on and off for a month and then switched to TekSavvy when my contract expired. Haven't happened since. |
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jfmezei
Premium
join:2007-01-03
Beaconsfield, QC
·ELECTRONICBOX
| reply to iconfat
RE: various business applicatiosn not working.
This is very typical of Bell. And not surprising.
Bell is a two faced monster:
It runs highly profitable business services with very high prices charged because Bell knows that business will pay for them.
It also runs a low margin residential high volume offering. This is based on essentially the same platforms. However, to differentiate this from the expensive business offering, the residential services are crippled. (no static IPs, blocked ports, no servers, no reverse DNS etc).
WHY ? Because if they didn't cripple the residential offering, business users would refuse to pay for the exhorbitently more expensive "business" services and would move to residential offerings whenever they could and this would cannabalise their revenus.
In a monopoly situation, they do not factor in companies like ISTOP (or now Teksavvy) that can come in and offer businesses fully "un-crippled" connections at roughly residential prices.
It appears that Bell is now waking up to this and wants to cripple residential service so that it can only be used for recreational web surfing. You work from home and your VPN doesn't work ? Get a business line and business service and you can then get VPN to work will be Bell's argument. |
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ultracat
join:2008-01-30
Toronto, ON
·TELUS
·Bell Sympatico
·TekSavvy Solutions..
| reply to Deadpool
said by Deadpool :said by eots :There are more than likely thousands of Sympatico customers who have been suffering in silence because they don't know about this forum and only know to call 310-Surf, which won't help them in the slightest because all they do is script read. Maybe so, then again, maybe not. Neither of us can really prove it either way. Surprise, surprise. That sounds like a fantastic position for a Bell shill to take. Welcome to the 21st century man. People are more PR savvy now. "we can neither confirm nor deny that" is no longer just swallowed by the masses. In case you think this isn't the straw that's broke the back back of public opinion you better check the Globe and Mail, the CBC, all the other media reporting this issue, let alone the in-tray of your legal department's mail room (if there's nothing waiting for them now, just give it a couple of weeks bud). |
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Angelo_
The Network Guy
Premium
join:2002-06-18 | i agree but last time i checked i wasn't allowed buying a buisness account for a home as it was zone ina residential area. Unless they has changed... If i wish to work from home i might as well drive to work take me the same amount of time... |
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Name96
join:2008-03-28
| reply to jfmezei
said by jfmezei :You work from home and your VPN doesn't work ? Get a business line and business service and you can then get VPN to work will be Bell's argument. Furthermore, Bell hasn't unequivocally stated that it will allow third party DSL ISPs provide business grade service at any price. We know that PPPoE business connections will be filtered. Bell has said that non-PPPoE business services will be exempt. We can assume, based on network topology, that HSA accounts will be exempt, but it's not known if Bell intends to leave HSA alone in the long run.
Even if Bell leaves HSA alone, they have created an environment of fear, uncertainty and doubt that undermines the commercial viability of currently unfiltered HSA access sold by third party ISPs. Not many businesses are going to be willing to fork over a $250 setup fee + $100 a month for an HSA line that could be filtered at Bell's whim without notice or recourse. These doubts do not exist over Bell's non-PPPoE services and therefore Bell reaps a anticompetitive advantage by withholding information regarding its intentions. |
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Tack
join:2007-10-23
Waterloo, ON
| reply to Name96
said by Name96 :According to Bell, VPN disruption will not be a problem for business users because no business user would ever want to access their work network after hours. Which is of course complete nonsense. In fact the only time I want to access work through VPN is after hours, because I would be on-call. If it's during business hours I'm in the office. |
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otheroptions3
join:2007-01-17 | reply to Deadpool
do you work for bell or bims. nexxia doesnt treat sympatico like any other re seller they get favoured treatment. the sympatico service is not being re sold or is it ? |
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gord27
join:2005-05-01
Mississauga, ON
·TekSavvy Solutions..
1 edit | reply to Deadpool
said by Deadpool :If you provide an ISP service you know this as well that when you launch a new service cannot account for every single scenario that can go wrong. Your confident in the testing that occured and that all the use cases were covered. the sad part is that in this case it's not a new service being launched. it's a new dis-service. in this case, you'd better be damned sure it will do ONLY what it is intended to do. it doesn't seem like that's been done here. it seems like, as arbalister said, a switch has been flicked and bell is just sitting back to see what happens.
btw, deadpool, have you posted your personal opinion on this entire issue anywhere that we can read it? i don't mean your opinion as an employee but your opinion as a consumer and a human being.
i've been reading your posts for years over on the sympatico forums even before i made an account for myself. you always seem to have good, sound advice and i've always respected that.
edit - btw, deadpool. i just read your review from feb 20th. funny that you mention other isps throttling one day. looks like bell didn't even give them a chance to do it for themselves! i sure hope you're not actually paying the $49 you say you are... shouldn't you be getting a discount? |
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Candoo3
join:2005-01-24
·TekSavvy Solutions..
| said by gord27 :btw, deadpool, have you posted your personal opinion on this entire issue anywhere that we can read it? i don't mean your opinion as an employee but your opinion as a consumer and a human being. Unless he would enjoy standing in the unemployment line, it would be a silly thing for him to do in a public forum. |
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Guspaz
Guspaz
Premium,MVM
join:2001-11-05
Montreal, QC
·Colbanet
2 edits | DeadPool has an up to date review of Sympatico. From that:
said by Deadpool :
Traffic Management is my only sore point. I understand the need to do it, however I, like many others, can be impatient and want it NOW when I know it could be now if I wasn't being traffic managed.
So, Deadpool dislikes throttling as much as the rest of us. |
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gord27
join:2005-05-01
Mississauga, ON
·TekSavvy Solutions..
| reply to Candoo3
said by Candoo3 :Unless he would enjoy standing in the unemployment line, it would be a silly thing for him to do in a public forum. besides the fact that firing him for voicing his opinion on his company is illegal, i was assuming he'd be pm'ing this info... |
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tranceduden
join:2007-05-16
Mississauga, ON | reply to iconfat
I'm having probs accessing my home server from work using realvnc on port 5900 ever since throttling issue came up, can someone tell me how to get this fixed ? This is ridiculous to say the least... |
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