Well, now I cant get my work emails... in TekSavvy http://www.dslreports.com/forum/r20243335 en Sat, 05 Dec 2009 07:19:58 EDT Sat, 05 Dec 2009 07:19:58 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20250037 Angelo_ : guys please leave the attacks against deadpool alone he came into this forum to help us not start a feud. I dislike bell like any of you but he is an innocent in this great injustice.

The fact that he's trying to help minimize the damage is a testament that he cares]]> http://www.dslreports.com/forum/remark,20250037 Sat, 29 Mar 2008 21:43:09 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20249951 Name96 :
said by tranceduden See Profile :

I'm having probs accessing my home server from work using realvnc on port 5900 ever since throttling issue came up, can someone tell me how to get this fixed ? This is ridiculous to say the least...
There is no fix. There will be probably be no fix unless TSI wins a legal judgment against Bell.

Please report your findings in the »The "what works and what doesn't" thread .
--
Coridon Henshaw -=- »www.talisiorder.ca]]> http://www.dslreports.com/forum/remark,20249951 Sat, 29 Mar 2008 21:23:01 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20249883 Candoo3 :
said by gord27 See Profile :

besides the fact that firing him for voicing his opinion on his company is illegal, i was assuming he'd be pm'ing this info...
Maybe so, but I also personally know what it's like to be reprimanded for making comments about your company's adapted policies that affect others in an negative way. His comment was worded well.]]> http://www.dslreports.com/forum/remark,20249883 Sat, 29 Mar 2008 21:10:40 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20249838 tranceduden : I'm having probs accessing my home server from work using realvnc on port 5900 ever since throttling issue came up, can someone tell me how to get this fixed ? This is ridiculous to say the least...]]> http://www.dslreports.com/forum/remark,20249838 Sat, 29 Mar 2008 21:03:51 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20249620 gord27 :
said by Candoo3 See Profile :

Unless he would enjoy standing in the unemployment line, it would be a silly thing for him to do in a public forum.
besides the fact that firing him for voicing his opinion on his company is illegal, i was assuming he'd be pm'ing this info...]]> http://www.dslreports.com/forum/remark,20249620 Sat, 29 Mar 2008 20:19:25 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20249077 Guspaz : DeadPool has an up to date review of Sympatico. From that:

said by Deadpool :
Traffic Management is my only sore point. I understand the need to do it, however I, like many others, can be impatient and want it NOW when I know it could be now if I wasn't being traffic managed.


So, Deadpool dislikes throttling as much as the rest of us.]]> http://www.dslreports.com/forum/remark,20249077 Sat, 29 Mar 2008 18:25:08 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20249072 Candoo3 :
said by gord27 See Profile :

btw, deadpool, have you posted your personal opinion on this entire issue anywhere that we can read it? i don't mean your opinion as an employee but your opinion as a consumer and a human being.
Unless he would enjoy standing in the unemployment line, it would be a silly thing for him to do in a public forum.]]> http://www.dslreports.com/forum/remark,20249072 Sat, 29 Mar 2008 18:24:14 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20249033 gord27 :
said by Deadpool See Profile :

If you provide an ISP service you know this as well that when you launch a new service cannot account for every single scenario that can go wrong. Your confident in the testing that occured and that all the use cases were covered.
the sad part is that in this case it's not a new service being launched. it's a new dis-service. in this case, you'd better be damned sure it will do ONLY what it is intended to do. it doesn't seem like that's been done here. it seems like, as arbalister said, a switch has been flicked and bell is just sitting back to see what happens.

btw, deadpool, have you posted your personal opinion on this entire issue anywhere that we can read it? i don't mean your opinion as an employee but your opinion as a consumer and a human being.

i've been reading your posts for years over on the sympatico forums even before i made an account for myself. you always seem to have good, sound advice and i've always respected that.

edit - btw, deadpool. i just read your review from feb 20th. funny that you mention other isps throttling one day. looks like bell didn't even give them a chance to do it for themselves! i sure hope you're not actually paying the $49 you say you are... shouldn't you be getting a discount?]]> http://www.dslreports.com/forum/remark,20249033 Sat, 29 Mar 2008 18:15:38 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20248153 otheroptions3 : do you work for bell or bims. nexxia doesnt treat sympatico like any other re seller they get favoured treatment. the sympatico service is not being re sold or is it ?]]> http://www.dslreports.com/forum/remark,20248153 Sat, 29 Mar 2008 15:26:21 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20248092 Tack :
said by Name96 See Profile :

According to Bell, VPN disruption will not be a problem for business users because no business user would ever want to access their work network after hours.
Which is of course complete nonsense. In fact the only time I want to access work through VPN is after hours, because I would be on-call. If it's during business hours I'm in the office.]]> http://www.dslreports.com/forum/remark,20248092 Sat, 29 Mar 2008 15:13:02 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20247436 Name96 :
said by jfmezei See Profile :

You work from home and your VPN doesn't work ? Get a business line and business service and you can then get VPN to work will be Bell's argument.
Furthermore, Bell hasn't unequivocally stated that it will allow third party DSL ISPs provide business grade service at any price. We know that PPPoE business connections will be filtered. Bell has said that non-PPPoE business services will be exempt. We can assume, based on network topology, that HSA accounts will be exempt, but it's not known if Bell intends to leave HSA alone in the long run.

Even if Bell leaves HSA alone, they have created an environment of fear, uncertainty and doubt that undermines the commercial viability of currently unfiltered HSA access sold by third party ISPs. Not many businesses are going to be willing to fork over a $250 setup fee + $100 a month for an HSA line that could be filtered at Bell's whim without notice or recourse. These doubts do not exist over Bell's non-PPPoE services and therefore Bell reaps a anticompetitive advantage by withholding information regarding its intentions.]]> http://www.dslreports.com/forum/remark,20247436 Sat, 29 Mar 2008 12:53:19 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20247383 Angelo_ : i agree but last time i checked i wasn't allowed buying a buisness account for a home as it was zone ina residential area. Unless they has changed... If i wish to work from home i might as well drive to work take me the same amount of time...]]> http://www.dslreports.com/forum/remark,20247383 Sat, 29 Mar 2008 12:40:49 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20247340 ultracat :
said by Deadpool See Profile :

said by eots See Profile :

There are more than likely thousands of Sympatico customers who have been suffering in silence because they don't know about this forum and only know to call 310-Surf, which won't help them in the slightest because all they do is script read.
Maybe so, then again, maybe not. Neither of us can really prove it either way.
Surprise, surprise. That sounds like a fantastic position for a Bell shill to take. Welcome to the 21st century man. People are more PR savvy now. "we can neither confirm nor deny that" is no longer just swallowed by the masses. In case you think this isn't the straw that's broke the back back of public opinion you better check the Globe and Mail, the CBC, all the other media reporting this issue, let alone the in-tray of your legal department's mail room (if there's nothing waiting for them now, just give it a couple of weeks bud).]]> http://www.dslreports.com/forum/remark,20247340 Sat, 29 Mar 2008 12:33:24 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20247327 jfmezei : RE: various business applicatiosn not working.

This is very typical of Bell. And not surprising.

Bell is a two faced monster:
It runs highly profitable business services with very high prices charged because Bell knows that business will pay for them.

It also runs a low margin residential high volume offering. This is based on essentially the same platforms. However, to differentiate this from the expensive business offering, the residential services are crippled. (no static IPs, blocked ports, no servers, no reverse DNS etc).

WHY ? Because if they didn't cripple the residential offering, business users would refuse to pay for the exhorbitently more expensive "business" services and would move to residential offerings whenever they could and this would cannabalise their revenus.

In a monopoly situation, they do not factor in companies like ISTOP (or now Teksavvy) that can come in and offer businesses fully "un-crippled" connections at roughly residential prices.

It appears that Bell is now waking up to this and wants to cripple residential service so that it can only be used for recreational web surfing. You work from home and your VPN doesn't work ? Get a business line and business service and you can then get VPN to work will be Bell's argument.]]> http://www.dslreports.com/forum/remark,20247327 Sat, 29 Mar 2008 12:31:18 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20247300 ddurdle : I use AT&T VPN + Lotus Notes and I have yet to run into an issue with my TekSavvy. My torrents are hitting 450kB/s+ at all hours, so I'm not throttled, yet.

When I was with Rogers years ago, when they started throttling all encrypted traffic in my neighbourhood, I had trouble keeping my connection online when I used the VPN + Lotus Notes or Remote Desktop Connection. I lived like that for two weeks before I tossed in the towel.

I went to Bell Symatico and then in early 2006 the same issue started occurring with them during "6pm-2am only". Whether it be throttling back then or just crappy network quality, they blamed my house wiring etc, even after they sent a technician to investigate and found there were no wiring problems between me and the CO. I lived through this on and off for a month and then switched to TekSavvy when my contract expired. Haven't happened since.]]> http://www.dslreports.com/forum/remark,20247300 Sat, 29 Mar 2008 12:25:23 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20247294 Angelo_ : spammers should have to pay for the mess they cause, if they cost a company 1 million they should pay at least 1.5mil.. not the customer who is trying to get a descent server who suffers.]]> http://www.dslreports.com/forum/remark,20247294 Sat, 29 Mar 2008 12:23:43 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20247287 mazhurg : No, I do not want bell to touch, degrade, change or otherwise modify any data packets that may be from me, or destined to me period. They have issues with spam, go after tje spammer, don't disrupt the data...]]> http://www.dslreports.com/forum/remark,20247287 Sat, 29 Mar 2008 12:22:08 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20247259 Arbalister :
said by Angelo_ See Profile :

but like i said i think many companies rather get a sla then bother installing more lines or setting up a mlppp and making sure it "just works"

this is just mu opinion in the matter but, it can also be faught the other way around as many companies won't even care much as their business is e-mail and surfing.
I'd be willing to bet that TSI contracts with Bell include an SLA. And that this violates it.

If Bell *really* wanted to recover bandwidth, they'd take all this effort and put it into filtering out the 90% of all email that is nothing more then garbage. They'd safe almost as much bandwidth...and people would thank them.]]> http://www.dslreports.com/forum/remark,20247259 Sat, 29 Mar 2008 12:17:53 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20247236 mazhurg :
said by Deadpool See Profile :

said by mazhurg See Profile :

.... So, according to your world, I, as an independant ISP must:

Figure out, once my application is no longer working properly, and that can be anything touching the net that is non standard or in that 80/20 curve, what is worng; convince my provider that the problem is not on my end; wait until my provider figures out why the issue arised; wait until my provider contacts BCE and convince them that there is an issue; then wait until they issue is worked on and resolved...

Lots of waiting for a flick of a switch, no?

And one wonders why users are so outraged. :(

and for something that WAS working prior...
It's not "my world", it's reality. Independant ISP's do this today already (whether rightfully or wrongfully is not what I'm debating here). And you already do part of this today as well when you call into your ISP with a problem. Do you think they troubleshoot your PC and setup first to rule out their equipment? No, they do it first to rule out your's.
Do not disagreed but you missed the point altogether. While I can understand that you do not want to get involved in your company policies, the very fact that you are working under them makes you involved. What Bell has done is in effect to increase the time it takes to troubleshoot issues to all it's "independant" partners by implementing this policy. This affect users directly as they can no longer get issues resolutions in a timely manner. In the meantime, BCE can point to one of it's organisation that can resolve the same issues in a much shorter period of time namely Sympatico. :uhh:

Now, Bell has unilaterally declared that they will control all information passing through their equipment, with prejudice to prior contracts and without reguard whether the data belong to them to control in the first place.

Call me stupid but this reeks of bad business management, disreguard for established contracts and legislates and an desperate attempts at protecting it's cash cows.]]> http://www.dslreports.com/forum/remark,20247236 Sat, 29 Mar 2008 12:15:42 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20247229 Arbalister :
said by Deadpool See Profile :

said by mazhurg See Profile :

.... So, according to your world, I, as an independant ISP must:

Figure out, once my application is no longer working properly, and that can be anything touching the net that is non standard or in that 80/20 curve, what is worng; convince my provider that the problem is not on my end; wait until my provider figures out why the issue arised; wait until my provider contacts BCE and convince them that there is an issue; then wait until they issue is worked on and resolved...

Lots of waiting for a flick of a switch, no?

And one wonders why users are so outraged. :(

and for something that WAS working prior...
It's not "my world", it's reality. Independant ISP's do this today already (whether rightfully or wrongfully is not what I'm debating here). And you already do part of this today as well when you call into your ISP with a problem. Do you think they troubleshoot your PC and setup first to rule out their equipment? No, they do it first to rule out your's.
Funny.

I called Telus last week to report that 5 of my PRI's were down. No one there asked me to troubleshoot my hardware, or to do anything at my end. They simply said "we'll get a technician to look into it right away." 20 minutes later a tech called to tell me he was getting remote alarms and ask what it was I was seeing at my end. By that time I'd done some internal troubleshooting. He agreed it was a line issue and put in a call to the damn bloody company that owns all the wire...er...Bell. And after showing them what and where the problem was it only took them *three hours* to get a tech onsite. For a cut T3. ]]> http://www.dslreports.com/forum/remark,20247229 Sat, 29 Mar 2008 12:13:46 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20247177 Angelo_ : i think i understand their statement and i do agree

i've seen first hand what IT dept do when they have slow speeds....

breaking to a point where it doesn't work? anything is possible...

but like i said i think many companies rather get a sla then bother installing more lines or setting up a mlppp and making sure it "just works"

this is just mu opinion in the matter but, it can also be faught the other way around as many companies won't even care much as their business is e-mail and surfing.]]> http://www.dslreports.com/forum/remark,20247177 Sat, 29 Mar 2008 12:03:04 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20247171 Deadpool : Consider this then: Just over 1,000 unique individuals have been helped in the Direct Forum since late September '07 (when it was first launched).

That's 1.2 percent that have brought up a problem (I never said they all cancelled their service - in fact I've already said that I RESOLVED their issues for some of them).

So that brings the number even lower.
--
Leafs lead season series 4-3 :( ...GO SENS GO :D]]> http://www.dslreports.com/forum/remark,20247171 Sat, 29 Mar 2008 12:00:22 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20247170 Angelo_ : i think companies would drop the connections and move to something with a sla if they started noticing this...]]> http://www.dslreports.com/forum/remark,20247170 Sat, 29 Mar 2008 11:59:56 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20247152 Deadpool :
said by mazhurg See Profile :

.... So, according to your world, I, as an independant ISP must:

Figure out, once my application is no longer working properly, and that can be anything touching the net that is non standard or in that 80/20 curve, what is worng; convince my provider that the problem is not on my end; wait until my provider figures out why the issue arised; wait until my provider contacts BCE and convince them that there is an issue; then wait until they issue is worked on and resolved...

Lots of waiting for a flick of a switch, no?

And one wonders why users are so outraged. :(

and for something that WAS working prior...
It's not "my world", it's reality. Independant ISP's do this today already (whether rightfully or wrongfully is not what I'm debating here). And you already do part of this today as well when you call into your ISP with a problem. Do you think they troubleshoot your PC and setup first to rule out their equipment? No, they do it first to rule out your's.
--
Leafs lead season series 4-3 :( ...GO SENS GO :D]]> http://www.dslreports.com/forum/remark,20247152 Sat, 29 Mar 2008 11:56:29 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20247141 Arbalister :
said by mazhurg See Profile :

.... So, according to your world, I, as an independant ISP must:

Figure out, once my application is no longer working properly, and that can be anything touching the net that is non standard or in that 80/20 curve, what is worng; convince my provider that the problem is not on my end; wait until my provider figures out why the issue arised; wait until my provider contacts BCE and convince them that there is an issue; then wait until they issue is worked on and resolved...

Lots of waiting for a flick of a switch, no?

And one wonders why users are so outraged. :(
Yeah. Ain't it special? That's nothing more then "lets see if they notice" implemenation.

Guess what? We noticed.]]> http://www.dslreports.com/forum/remark,20247141 Sat, 29 Mar 2008 11:54:04 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20247132 Arbalister :
said by Deadpool See Profile :

said by Arbalister See Profile :

said by Deadpool See Profile :

For anyone who's taken a course in data analysis though, most times a sample size of a few hundred to a thousand (max), is usually enough to get an accurate perception of what you're trying to figure out (compared to doing multiple thousands - the numbers may differ somewhat, but we're talking +/- 2-3%, which isn't significant from an analysis point of view).
Which is still meaningless because we don't know the ratio of the sample size here to the Sympatico userbase.
Thank you! Exactly my point! You can't argue the numbers either way (your's or mine)!

Now we're on the same page! :)
I'm not arguing numbers. I'm stating that 12 people here is a huge number considering the trivial proportion of sympatico posters here to overall subscribers to the service. You can go ahead and say that 12 people here is nothing because such a huge number of sympatico subs post here...and then we will laugh because apparently Sympatico sub numbers are far worse then we ever imagined. And that would be more evidence towards the anti-competetive nature of this move to throttle.]]> http://www.dslreports.com/forum/remark,20247132 Sat, 29 Mar 2008 11:52:46 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20247130 mazhurg : .... So, according to your world, I, as an independant ISP must:

Figure out, once my application is no longer working properly, and that can be anything touching the net that is non standard or in that 80/20 curve, what is worng; convince my provider that the problem is not on my end; wait until my provider figures out why the issue arised; wait until my provider contacts BCE and convince them that there is an issue; then wait until they issue is worked on and resolved...

Lots of waiting for a flick of a switch, no?

And one wonders why users are so outraged. :(

and for something that WAS working prior...]]> http://www.dslreports.com/forum/remark,20247130 Sat, 29 Mar 2008 11:52:19 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20247115 Deadpool :
said by Arbalister See Profile :

said by Deadpool See Profile :

For anyone who's taken a course in data analysis though, most times a sample size of a few hundred to a thousand (max), is usually enough to get an accurate perception of what you're trying to figure out (compared to doing multiple thousands - the numbers may differ somewhat, but we're talking +/- 2-3%, which isn't significant from an analysis point of view).
Which is still meaningless because we don't know the ratio of the sample size here to the Sympatico userbase.
Thank you! Exactly my point! You can't argue the numbers either way (your's or mine)!

Now we're on the same page! :)
--
Leafs lead season series 4-3 :( ...GO SENS GO :D]]> http://www.dslreports.com/forum/remark,20247115 Sat, 29 Mar 2008 11:48:35 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20247110 Deadpool : I'm getting deja-vu here from November.

It's not sloppy or lazy implementation. We're talking about one-of's here that don't even fall into an 80/20 rule of development (whether hardware or software).

If you provide an ISP service you know this as well that when you launch a new service cannot account for every single scenario that can go wrong. Your confident in the testing that occured and that all the use cases were covered.

But if something goes wrong, you deal with it. But if everything looks OK in your equipment (based on logging ans whatever dashboard you've created), how would you know it's broken unless your customers tell you?
--
Leafs lead season series 4-3 :( ...GO SENS GO :D]]> http://www.dslreports.com/forum/remark,20247110 Sat, 29 Mar 2008 11:47:37 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20247099 Arbalister :
said by Deadpool See Profile :

For anyone who's taken a course in data analysis though, most times a sample size of a few hundred to a thousand (max), is usually enough to get an accurate perception of what you're trying to figure out (compared to doing multiple thousands - the numbers may differ somewhat, but we're talking +/- 2-3%, which isn't significant from an analysis point of view).
Which is still meaningless because we don't know the ratio of the sample size here to the Sympatico userbase.]]> http://www.dslreports.com/forum/remark,20247099 Sat, 29 Mar 2008 11:45:04 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20247087 Deadpool : For anyone who's taken a course in data analysis though, most times a sample size of a few hundred to a thousand (max), is usually enough to get an accurate perception of what you're trying to figure out (compared to doing multiple thousands - the numbers may differ somewhat, but we're talking +/- 2-3%, which isn't significant from an analysis point of view).
--
Leafs lead season series 4-3 :( ...GO SENS GO :D]]> http://www.dslreports.com/forum/remark,20247087 Sat, 29 Mar 2008 11:42:54 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20247081 Arbalister :
said by Deadpool
You'd also see that I explained clearly that the way it works, so listing the specific protocols isn't going to help. I also already said that your ISP has to bring those to Nexxia's attention - I can't do that for you or them.
But you see, that's part of the issue. Why in gods name should *your customer* have to diagnose *your problem?*
It's lazy, sloppy implementation. All that shows us is that the supergenious in charge of setting this up made exactly one decision: "Well...okay...turn it on. If it breaks stuff people will call and tell us. Oh...and if they don't, then just leave it all on..."

So now you have hundred, thousands, hundred of thousands of customers wondering what they did to break something that worked fine yesterday. Most of them aren't going to go "whoa! Bell busted something call 'em!" Trust me, this I know. Case in point, last week 5 of my incoming PRI's were dead due to a T3 cut just out of town. Nearly 150 of my dialup lines dead. I got hundreds of calls, people just getting busy signals. That's the good news - those people I can tell "the lines are down, just be patient..." Since then I've had at least as many calls..."I haven't been able to get online since..." Not because I still have dead lines, but because they assumed it was something on their end and "fixed" it. I spend 2 weeks undoing what people do to their machines for 5 hours downtime. You *know* the same thing is happening with vpn, rpc, and any number of other higher technology means of getting from a to b. If people can screw up dialup so bad because of a busy signal, how bad are IT departments making things trying to fix slowdowns or connectivity issues that appear to be internal but are actually caused by Bell throttling?

What testing have you done to come to the conclusion that throttling is impacting all of those applications you list and have you personally tested all of them?
Diagnosis is simple. "Hey, this worked before throttling, now it doesn't. What do you think the cause is?"]]> http://www.dslreports.com/forum/remark,20247081 Sat, 29 Mar 2008 11:41:57 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20247008 Arbalister :
said by Deadpool See Profile :

said by eots See Profile :

There are more than likely thousands of Sympatico customers who have been suffering in silence because they don't know about this forum and only know to call 310-Surf, which won't help them in the slightest because all they do is script read.
Maybe so, then again, maybe not. Neither of us can really prove it either way.
But consider the sample size, here. You've mentioned a dozen sympatico customer, out of those active on *this* forum. In the time since Sympatico admitted throttling, I personally have signed up a dozen people changing from Bell (I run an ISP myself.) Teksavyy has signed how many more? Acanac?

In 12 years of ISP business I've never seen such a reversal of the flow of customers - I'm used to losing customers to Sympatico high speed, not gaining them. And even then, the ones I lose are usually due to misinfomation - they either didn't know I offered DSL or they got sucked in by a "bundle" that's going to "save money." ("Just give us 50 bucks a month more, and we'll give you 10 bucks back! See! You save!" Meanwhile I sell highspeed for 35...."Um...save what?")

Anyhow, on topic. It's readily evident that this move has already hurt Bell in subscriber numbers. And novice to the industry can see that. It's blatantly obvious that this move is to make it hurt the ISPs as well. And by ISPs I only include the independants. Rogers, Cogeco, Shaw, Bell...they aren't ISPs. Not until it's their primary business, and they are no longer the suppliers of essential services to competing independants.]]> http://www.dslreports.com/forum/remark,20247008 Sat, 29 Mar 2008 11:25:11 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20247001 Deadpool :
said by Name96 See Profile :

Deadpool, if you're not going to do something constructive to fix these problems then you have no business posting here. If you're willing and able to ensure that Nexxia loads whitelist signatures for every protocol disabled by the the P2P dragnet, then go ahead and do it. Start with these:

HTTPS on any port
POP3S on any port
SMTPS on any port
IMAPS on any port
RDP
RDP-TLS
IPSEC
IPSEC over UDP
OpenVPN over UDP
OpenVPN over TCP
SIP + RTP
SSH
Skype

If, on the other hand, all you're going to do is sit here and shill for Bell, then go back to the Sympatico forum and stop insulting our intelligence and wasting our time.
If you've read all my posts in these threads you'd realize I'm actually trying to help.

You'd also see that I explained clearly that the way it works, so listing the specific protocols isn't going to help. I also already said that your ISP has to bring those to Nexxia's attention - I can't do that for you or them.

In addition, it's easy to make a blanket list without even showing me if any troubleshooting was done to rule out any other conditions that can contribute to those applications not working properly.

Throttling is an easy thing to blame when it makes sense to blame it. However I've proven many times over since November in the Sympatico forum to individuals who thought throttling was the root cause of their issue, which I was able to not only disprove but also help resolve the actual underlying issue.

What testing have you done to come to the conclusion that throttling is impacting all of those applications you list and have you personally tested all of them?

I'm not saying that it isn't occuring either, nor am I trying to ignore the fact that it might be (I've already repeated that many times), however to simply blame it as the easy root cause isn't the best way to do it either.
--
Leafs lead season series 4-3 :( ...GO SENS GO :D]]> http://www.dslreports.com/forum/remark,20247001 Sat, 29 Mar 2008 11:23:28 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20246996 LiQuiD : Guys, don't shoot the messenger. He cant' just go do whatever he feels like. For all you know he might even hate that bell is doing this, it's not like he can come out and say so.

That said, good clarification Deadpool ;) I'll even go further and bet lots of people don't even realize they'd be throttled, if they're only surfing the corporate intranet and what not. Also, some companies are moving away from vpn, and using a setup involving http access with login/pass. That would certainly overcome throttling issues]]> http://www.dslreports.com/forum/remark,20246996 Sat, 29 Mar 2008 11:22:46 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20246979 Deadpool : I should have clarified my post. I was referring specifically the "there are more then likely thousands of Sympatico customers who have been suffering in silence" comment, not the 310-SURF piece. Sorry.
--
Leafs lead season series 4-3 :( ...GO SENS GO :D]]> http://www.dslreports.com/forum/remark,20246979 Sat, 29 Mar 2008 11:16:53 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20246966 eots : Actually I personally know many people who are still Sympatico customers who have issues with their service but have given up on tech support. Despite my giving them the URL to the Sympatico Direct forum they still haven't used it to get their issues resolved. It's apathy brought on by years of bad telephone support so they just don't bother anymore and wait for someone else to complain instead.]]> http://www.dslreports.com/forum/remark,20246966 Sat, 29 Mar 2008 11:12:52 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20246908 Name96 : Deadpool, if you're not going to do something constructive to fix these problems then you have no business posting here. If you're willing and able to ensure that Nexxia loads whitelist signatures for every protocol disabled by the the P2P dragnet, then go ahead and do it. Start with these:

HTTPS on any port
POP3S on any port
SMTPS on any port
IMAPS on any port
RDP
RDP-TLS
IPSEC
IPSEC over UDP
OpenVPN over UDP
OpenVPN over TCP
SIP + RTP
SSH
Skype

If, on the other hand, all you're going to do is sit here and shill for Bell, then go back to the Sympatico forum and stop insulting our intelligence and wasting our time.
--
Coridon Henshaw -=- »www.talisiorder.ca]]> http://www.dslreports.com/forum/remark,20246908 Sat, 29 Mar 2008 11:02:56 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20246822 LiQuiD :
said by Deadpool See Profile :

said by eots See Profile :

There are more than likely thousands of Sympatico customers who have been suffering in silence because they don't know about this forum and only know to call 310-Surf, which won't help them in the slightest because all they do is script read.
Maybe so, then again, maybe not. Neither of us can really prove it either way.
Deadpool, this is in no way meant as an attack on you, but sure we can prove it.

I'll call 310-surf and say "my vpn suddenly doesn't work/my vpn is ultra slow, but everything else works ok"

phone rep: Oh I'm sorry, we don't support vpn, you'll need to contact the IT admin of where you're attempting to connect.

For chrissakes, until a couple of years ago (can't speak more recently as i never deal with them anymore), if you'd call about your modem catching fire but mention you had it attached to a hub/switch, they'd say they can't support your configuration and give up on you]]> http://www.dslreports.com/forum/remark,20246822 Sat, 29 Mar 2008 10:45:32 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20246800 Deadpool :
said by eots See Profile :

There are more than likely thousands of Sympatico customers who have been suffering in silence because they don't know about this forum and only know to call 310-Surf, which won't help them in the slightest because all they do is script read.
Maybe so, then again, maybe not. Neither of us can really prove it either way.
--
Leafs lead season series 4-3 :( ...GO SENS GO :D]]> http://www.dslreports.com/forum/remark,20246800 Sat, 29 Mar 2008 10:42:02 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20246750 eots : There are more than likely thousands of Sympatico customers who have been suffering in silence because they don't know about this forum and only know to call 310-Surf, which won't help them in the slightest because all they do is script read.]]> http://www.dslreports.com/forum/remark,20246750 Sat, 29 Mar 2008 10:32:09 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20246644 Deadpool :
said by Arbalister See Profile :

said by Deadpool See Profile :

said by HiVolt See Profile :

Another thing. Bell started throttling their own people in November... Shouldnt they have resolved most of these issues, such as throttling other protocols/applications? If they introduce such a dramatic change of service, shouldn't it at least be close to bulletproof?
Unfortunately, the one's who did complain the loudest didn't stick around to help me troubleshoot the problem!

Also, if none of those who did complain weren't using the same applications that are being brought up now as problematic, then it wouldn't have mattered anyhow.

Deadpool, hate to mention it, but that last paragraph, to me, reads "when Sympatico started throttling we started to hemorrhage customers faster then we could fix them..." And points to the real reason they implemented system wide throttling.
That would be a mis-interpretation of my statement. Believe it or not, there aren't thousands of people who are impacted by this or even know that they're impacted by this.

Do you know how many customers I reached out to/pinged me in regards to issues that shouldn't have occured, in this very forum? About a dozen.

And if you look in this very forum at the amount of people who have brought up applications negatively impacted, I believe it's even less then that (right now). Which is what this conversation is about.
--
Leafs lead season series 4-3 :( ...GO SENS GO :D]]> http://www.dslreports.com/forum/remark,20246644 Sat, 29 Mar 2008 10:02:22 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20245972 ftp1020 :
said by Arbalister See Profile :

Deadpool, hate to mention it, but that last paragraph, to me, reads "when Sympatico started throttling we started to hemorrhage customers faster then we could fix them..." And points to the real reason they implemented system wide throttling.
I've assumed all along that it was all about anti-competitiveness and not about network capacity, and have framed my complaints to the agencies and MPs in precisely that way. The fact that it also affects VOIP (and helps Bell POTS retain customers) is surely no coincidence.]]> http://www.dslreports.com/forum/remark,20245972 Sat, 29 Mar 2008 02:47:50 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20245933 PlatooN :
said by Deadpool See Profile :

said by HiVolt See Profile :

Another thing. Bell started throttling their own people in November... Shouldnt they have resolved most of these issues, such as throttling other protocols/applications? If they introduce such a dramatic change of service, shouldn't it at least be close to bulletproof?
Unfortunately, the one's who did complain the loudest didn't stick around to help me troubleshoot the problem!

Also, if none of those who did complain weren't using the same applications that are being brought up now as problematic, then it wouldn't have mattered anyhow.

I mentioned this in another thread as well: there are thousands of applications on the Internet and they can all be re-configured in any number of configurations, making it nearly impossible to take into account every single "personal version" of those applications.
which is exactly why your evil employer should leave our fucking packets alone. ]]> http://www.dslreports.com/forum/remark,20245933 Sat, 29 Mar 2008 02:26:27 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20245356 Arbalister :
said by Deadpool See Profile :

said by HiVolt See Profile :

Another thing. Bell started throttling their own people in November... Shouldnt they have resolved most of these issues, such as throttling other protocols/applications? If they introduce such a dramatic change of service, shouldn't it at least be close to bulletproof?
Unfortunately, the one's who did complain the loudest didn't stick around to help me troubleshoot the problem!

Also, if none of those who did complain weren't using the same applications that are being brought up now as problematic, then it wouldn't have mattered anyhow.

Deadpool, hate to mention it, but that last paragraph, to me, reads "when Sympatico started throttling we started to hemorrhage customers faster then we could fix them..." And points to the real reason they implemented system wide throttling.]]> http://www.dslreports.com/forum/remark,20245356 Fri, 28 Mar 2008 23:38:37 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20245348 gord27 :
said by Name96 See Profile :

Gord27, are you saying that you're getting crippled speed on an HTTPS port 443 connection?
i don't know a lot about it. all i know is teamviewer was unusually slow the other day. i will update with more the next time it's necessary for me to use it.]]> http://www.dslreports.com/forum/remark,20245348 Fri, 28 Mar 2008 23:37:41 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20245290 Flannel :
said by Deadpool See Profile :

Unfortunately, the one's who did complain the loudest didn't stick around to help me troubleshoot the problem!

[...]there are thousands of applications on the Internet and they can all be re-configured in any number of configurations, making it nearly impossible to take into account every single "personal version" of those applications.
Yup, Bell got us, we can't run away anymore, there's nowhere to hide, we must help Bell fix its software... ;) But seriously, your last sentence really underlines the sad state of this entire prejudicial throttling system, there will always be collateral damage beyond the intended P2P target... (...)]]> http://www.dslreports.com/forum/remark,20245290 Fri, 28 Mar 2008 23:25:59 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20245256 andrewhaji : I can download over HTTPS at full speed, during throttled hours.]]> http://www.dslreports.com/forum/remark,20245256 Fri, 28 Mar 2008 23:19:02 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20245209 shepd : I'm definitely throttled, however...

wget --no-check-certificate »https://ftp.mozilla.org/pub/mozilla.org/···1615.tgz

28% [=========> ] 10,289,152 189.67K/s ETA 01:48

HTTPS isn't for me.]]> http://www.dslreports.com/forum/remark,20245209 Fri, 28 Mar 2008 23:10:00 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20245064 Name96 : Gord27, are you saying that you're getting crippled speed on an HTTPS port 443 connection?]]> http://www.dslreports.com/forum/remark,20245064 Fri, 28 Mar 2008 22:43:58 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20244984 gord27 : does it make sense that teamviewer would be affected? i've only used it once since the throttling began but it was painfully slow. never had an experience like that with it before.

deadpool, what problems are you sorting out? specific problems with specific apps? have you heard anything specifically with teamviewer? it uses ssl so i'd assume it's affected just like any other https/ssl app...]]> http://www.dslreports.com/forum/remark,20244984 Fri, 28 Mar 2008 22:30:27 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20244947 ultracat :
said by Soiduts See Profile :

quote:
That's unfair HiVolt. I worked my ass off trying to get problems fixed that were brought to my attention.

I reached out to dozens of people and only got about 3 or 4 responses from people (and fixed those cases). I can't help anyone who doesn't want to help themselves.


End users should not have to 'beta test' this stupid bandwidth throttling filter that Bell has forced upon us. There would be no issue at all if the throttling didn't exist.

Solution to the problem: Remove the bandwidth throttling.
+1 it ain't our problem. Bell introduced it on their own accord, Bell time, effort and money should be spent to work it out. Besides, we're not even Bell "end users". We're Teksavvy customers! ]]> http://www.dslreports.com/forum/remark,20244947 Fri, 28 Mar 2008 22:23:27 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20244900 Soiduts :
quote:
That's unfair HiVolt. I worked my ass off trying to get problems fixed that were brought to my attention.

I reached out to dozens of people and only got about 3 or 4 responses from people (and fixed those cases). I can't help anyone who doesn't want to help themselves.


End users should not have to 'beta test' this stupid bandwidth throttling filter that Bell has forced upon us. There would be no issue at all if the throttling didn't exist.

Solution to the problem: Remove the bandwidth throttling.]]> http://www.dslreports.com/forum/remark,20244900 Fri, 28 Mar 2008 22:15:08 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20244847 Name96 :
said by Deadpool See Profile :

I mentioned this in another thread as well: there are thousands of applications on the Internet and they can all be re-configured in any number of configurations, making it nearly impossible to take into account every single "personal version" of those applications.
The fact that traffic can't be filtered without an unacceptable rate of false positives is one very big reason why no ISP should be filtering traffic at all. The Internet would not have developed to what it is today if the pioneers in the 1970s, 80s and 90s needed to beg permission to use some new esoteric protocol (like, say, HTTP) over the public network. As things stand today, destroying connectivity for everyone who has the gall to use their internet service for more than web&email is not acceptable collateral damage for crushing the arch nemesis of Bell profits known as P2P.

It's good that you're appearing to make an attempt to reduce collateral damage caused by Bell Canada management but you're only making yourself look like a jackass by trying to defend the indefensible fact that Bell is undermining all competing DSL ISPs.]]> http://www.dslreports.com/forum/remark,20244847 Fri, 28 Mar 2008 22:03:09 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20244840 HiVolt :
said by Deadpool See Profile :

I mentioned this in another thread as well: there are thousands of applications on the Internet and they can all be re-configured in any number of configurations, making it nearly impossible to take into account every single "personal version" of those applications.
Yeah, but Bell, the self appointed Judge, Jury and Executioner have not consulted with, warned or said a word to their wholesalers with regard to this. In their haste to throttle encrypted torrents, they introduced a flawed technology that is affecting the entire wholesale DSL community.

Some people are reluctant to help a company who's making their life difficult, I can understand why some of the ones that had issues failed to contact you. I feel your frustration, as I know you are genuinely concerned and obviously helped out those who contacted you.

But now, think on this huge scale. There is no DeadPool of the wholesale division on DSLR. Nor is there a Bell Wholesale direct forum for users to post their issues with these non-p2p apps being affected. How are the users that want to fight going to convey their problems without tying up their respective ISP's tech support resources, with a problem that should not exist?
--
GOLF LEAFS GOLF!]]> http://www.dslreports.com/forum/remark,20244840 Fri, 28 Mar 2008 22:02:08 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20244839 mazhurg :
said by Deadpool See Profile :

Unfortunately, the one's who did complain the loudest didn't stick around to help me troubleshoot the problem!

Also, if none of those who did complain weren't using the same applications that are being brought up now as problematic, then it wouldn't have mattered anyhow.

I mentioned this in another thread as well: there are thousands of applications on the Internet and they can all be re-configured in any number of configurations, making it nearly impossible to take into account every single "personal version" of those applications.
Exactly why BCE should be hand off any type of shaping/DPI. You see that, why can't they upstairs? Or they do but really do not care?

Sorry Deadpool, not directed at you specifically. :)]]> http://www.dslreports.com/forum/remark,20244839 Fri, 28 Mar 2008 22:01:46 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20244816 mazhurg : Why would they HiVolt? It appears that there is a huge disconnect between the suits and bees in that company.

A few years ago (too many to mention), I was doing some stat reporting on training data and a few of the reports data would not agree with the management view of reality. Well, they would then re-order or reshape the queries until they agreed with the questions, regardless of the fact that they were wrong. It apears to be the case here.

Groupthink? I think so. ]]> http://www.dslreports.com/forum/remark,20244816 Fri, 28 Mar 2008 21:58:24 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20244804 NeTwOrKDawg :
said by Deadpool See Profile :

said by HiVolt See Profile :

Another thing. Bell started throttling their own people in November... Shouldnt they have resolved most of these issues, such as throttling other protocols/applications? If they introduce such a dramatic change of service, shouldn't it at least be close to bulletproof?
Unfortunately, the one's who did complain the loudest didn't stick around to help me troubleshoot the problem!

Also, if none of those who did complain weren't using the same applications that are being brought up now as problematic, then it wouldn't have mattered anyhow.

I mentioned this in another thread as well: there are thousands of applications on the Internet and they can all be re-configured in any number of configurations, making it nearly impossible to take into account every single "personal version" of those applications.
OK, BUT, Lotus Notes is one of the LARGEST email systems in use, alongside with MS Exchange. And I would hardly consider Cisco IPSec connectivity to be something unusual either.

Maybe Bell should do a little bit of this thing called LAB TESTING on the most common apps before forcing it up the arses of millions of people?]]> http://www.dslreports.com/forum/remark,20244804 Fri, 28 Mar 2008 21:56:43 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20244779 Deadpool :
said by HiVolt See Profile :

Another thing. Bell started throttling their own people in November... Shouldnt they have resolved most of these issues, such as throttling other protocols/applications? If they introduce such a dramatic change of service, shouldn't it at least be close to bulletproof?
Unfortunately, the one's who did complain the loudest didn't stick around to help me troubleshoot the problem!

Also, if none of those who did complain weren't using the same applications that are being brought up now as problematic, then it wouldn't have mattered anyhow.

I mentioned this in another thread as well: there are thousands of applications on the Internet and they can all be re-configured in any number of configurations, making it nearly impossible to take into account every single "personal version" of those applications.
--
Leafs lead season series 4-3 :( ...GO SENS GO :D]]> http://www.dslreports.com/forum/remark,20244779 Fri, 28 Mar 2008 21:52:39 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20244765 HiVolt : Another thing. Bell started throttling their own people in November... Shouldnt they have resolved most of these issues, such as throttling other protocols/applications? If they introduce such a dramatic change of service, shouldn't it at least be close to bulletproof?
--
GOLF LEAFS GOLF!]]> http://www.dslreports.com/forum/remark,20244765 Fri, 28 Mar 2008 21:48:34 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20244750 HiVolt :
said by Deadpool See Profile :

And I can't really speak on behalf of Rocky or others within Teksavvy, but they may already be doing this as we speak (they do it for DSL repair issues, so why is this any different?).
Yeah, but Bell does not knowingly break everyone's dsl connectivity. Line issues are dealt with and repaired on a case by case basis. Imagine the extra workload when the entire Bell supplied area gets throttled, and TONS of people start calling in saying their stuff is slow, and no I don't mean just torrents, but the legitimate apps that employ encryption that people use for work. TekSavvy prides itself on customer service, but in a worst case scenario if most of their CSR's are dealing with irate people with problems on the phone, email, and on DSLR, that reputation will fade away as people with other issues are put in a waiting queue. And thru no fault of their own.

ISP's all over will feel the financial hit from this.
--
GOLF LEAFS GOLF!]]> http://www.dslreports.com/forum/remark,20244750 Fri, 28 Mar 2008 21:45:56 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20244729 NeTwOrKDawg :
said by alec See Profile :

Any word on Citrix SSL VPN connection speeds?
I will be able to test tomorrow, my datacenter in Anjou uses Citrix SSL vpn connectivity.]]> http://www.dslreports.com/forum/remark,20244729 Fri, 28 Mar 2008 21:42:49 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20244716 Deadpool :
said by alec See Profile :

Any word on Citrix SSL VPN connection speeds?
Haven't heard.

I'm using the Nortel Contivity VPN Client right now without any problems.
--
Leafs lead season series 4-3 :( ...GO SENS GO :D]]> http://www.dslreports.com/forum/remark,20244716 Fri, 28 Mar 2008 21:41:32 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20244707 alec : Any word on Citrix SSL VPN connection speeds?]]> http://www.dslreports.com/forum/remark,20244707 Fri, 28 Mar 2008 21:40:31 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20244697 Deadpool :
said by HiVolt See Profile :

said by Deadpool See Profile :

That way Rocky and his crew can take it to Bell to investigate and resolve.
Why should he? His company's network was having zero issues with this, now he has to assign employee resources to fix what Bell has fucked up? Is Bell going to reimburse TekSavvy for this? I highly doubt it.
So Rocky should let the problems continue until the issue goes to court in 6 months from now? I seriously doubt that's the answer.

I'm not saying that it's the best option long term, but right now there's no reason not to.

And I can't really speak on behalf of Rocky or others within Teksavvy, but they may already be doing this as we speak (they do it for DSL repair issues, so why is this any different?).
--
Leafs lead season series 4-3 :( ...GO SENS GO :D]]> http://www.dslreports.com/forum/remark,20244697 Fri, 28 Mar 2008 21:38:55 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20244695 HiVolt :
said by Deadpool See Profile :

That's unfair HiVolt. I worked my ass off trying to get problems fixed that were brought to my attention.

I reached out to dozens of people and only got about 3 or 4 responses from people (and fixed those cases). I can't help anyone who doesn't want to help themselves.
Its not unfair. I realize you're a great resource and I respect you for your help. But what you dealt with was with Sympatico's own client base, and it affected nobody else. I said little when Sympatico started throttling.

This pushed many over the edge, so I apologize if I'm a little ticked off.
--
GOLF LEAFS GOLF!]]> http://www.dslreports.com/forum/remark,20244695 Fri, 28 Mar 2008 21:38:32 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20244678 HiVolt :
said by Deadpool See Profile :

That way Rocky and his crew can take it to Bell to investigate and resolve.
Why should he? His company's network was having zero issues with this, now he has to assign employee resources to fix what Bell has fucked up? Is Bell going to reimburse TekSavvy for this? I highly doubt it.
--
GOLF LEAFS GOLF!]]> http://www.dslreports.com/forum/remark,20244678 Fri, 28 Mar 2008 21:36:52 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20244677 Deadpool :
said by HiVolt See Profile :

said by NeTwOrKDawg See Profile :

Cisco VPN here, Lotus Notes 8.0.1, and well, suprise suprise, throttled!
Bell needs to fucking burn for this. And they will, this time around enough stink has been made. Nobody gave a frig when they throttled their own guppies, *cough* i mean customers.
That's unfair HiVolt. I worked my ass off trying to get problems fixed that were brought to my attention.

I reached out to dozens of people and only got about 3 or 4 responses from people (and fixed those cases). I can't help anyone who doesn't want to help themselves.
--
Leafs lead season series 4-3 :( ...GO SENS GO :D]]> http://www.dslreports.com/forum/remark,20244677 Fri, 28 Mar 2008 21:36:50 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20244664 HiVolt :
said by NeTwOrKDawg See Profile :

Cisco VPN here, Lotus Notes 8.0.1, and well, suprise suprise, throttled!
Bell needs to fucking burn for this. And they will, this time around enough stink has been made. Nobody gave a frig when they throttled their own guppies, *cough* i mean customers.
--
GOLF LEAFS GOLF!]]> http://www.dslreports.com/forum/remark,20244664 Fri, 28 Mar 2008 21:34:44 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20244661 Deadpool :
said by NeTwOrKDawg See Profile :

said by Deadpool See Profile :

said by NeTwOrKDawg See Profile :

Cisco VPN here, Lotus Notes 8.0.1, and well, suprise suprise, throttled!
What speeds are you getting?
Approximately 30k or so.. and I know it isn't my employers systems, since I am the Network Engineer for them and handle our entire Cisco infrastructure including our 100Mbps uplinks.
I wasn't going to assume that either. :)

I seriously suggest someone start a single thread (and tightly moderated), that includes all the problematic applications (name and version), which ports are being used and when the problem occurs.

That way Rocky and his crew can take it to Bell to investigate and resolve.
--
Leafs lead season series 4-3 :( ...GO SENS GO :D]]> http://www.dslreports.com/forum/remark,20244661 Fri, 28 Mar 2008 21:34:03 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20244646 NeTwOrKDawg :
said by Deadpool See Profile :

said by NeTwOrKDawg See Profile :

Cisco VPN here, Lotus Notes 8.0.1, and well, suprise suprise, throttled!
What speeds are you getting?
Approximately 30k or so.. and I know it isn't my employers systems, since I am the Network Engineer for them and handle our entire Cisco infrastructure including our 100Mbps uplinks.

And I would like to add that if this affects any of my over 1000 users, my employer will issue a formal complaint due to lost productivity.]]> http://www.dslreports.com/forum/remark,20244646 Fri, 28 Mar 2008 21:31:24 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20244584 Deadpool :
said by NeTwOrKDawg See Profile :

Cisco VPN here, Lotus Notes 8.0.1, and well, suprise suprise, throttled!
What speeds are you getting?
--
Leafs lead season series 4-3 :( ...GO SENS GO :D]]> http://www.dslreports.com/forum/remark,20244584 Fri, 28 Mar 2008 21:20:07 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20244537 justsometech : Please let your company know so that:
1) They may have a solution for you (as other users will have this problem too)
2) SO that they can take issue with throttling as well since it is going to impact their bottom line, from an efficiency standpoint.]]> http://www.dslreports.com/forum/remark,20244537 Fri, 28 Mar 2008 21:12:24 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20244531 NeTwOrKDawg : Cisco VPN here, Lotus Notes 8.0.1, and well, suprise suprise, throttled!]]> http://www.dslreports.com/forum/remark,20244531 Fri, 28 Mar 2008 21:11:39 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20244347 iconfat : I'll get the specifics of the VPN software and port being used. As of right now my laptop is off. ]]> http://www.dslreports.com/forum/remark,20244347 Fri, 28 Mar 2008 20:42:17 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20243606 Name96 :
said by iconfat See Profile :

I just logged onto my VPN at work and I cannot use Lotus notes at all as my emails are not downloading. The replication process has slowed to such a crawl that I cannot even get any work done from home anymore.

This is completely unacceptable.
What type of VPN?

According to Bell, VPN disruption will not be a problem for business users because no business user would ever want to access their work network after hours.

Upgrading to PPPoE business DSL won't help.

Upgrading to $100/month non-PPPoE DSL *might* help but we don't know yet.

Switching to Rogers won't help as they're doing the same thing.

Basically you can't access your work VPN anymore unless their is legal or political intervention to bring Bell to heel. There is nothing Teksavvy can do about it technically and there is no other ISP you can switch to. You're screwed.

You should tell Industry Canada and the CRTC what you think about that. You should ask your company to tell IC and the CRTC what they think about it, too.]]> http://www.dslreports.com/forum/remark,20243606 Fri, 28 Mar 2008 18:37:02 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20243570 mlerner :
said by Mersault See Profile :

Wouldn't one of the primary uses of a VPN be to allow secure access TO your companies Exchange server? I'll bet that more than 50% of all VPN sessions include some Exchange traffic. I use a VPN to access Exchange almost daily. My boss has something approaching a 2 gig Exchange account and uses a VPN to access it without any problem.
Yes however most companies provide webmail access for that. Your boss may be fine for now but if he loses the stored messages, he's going to be waiting a long time to download them all again. In ideal conditions, this may work but you need plenty of bandwidth and a stable connection on your end.

Having said all that though, Microsoft is moving towards a direct approach with Exchange 2007 which supports HTTP transport to the exchange without the VPN.

So yes, many people probably have this kind of setup but it may be troublesome, which is why it's usually not recommended.]]> http://www.dslreports.com/forum/remark,20243570 Fri, 28 Mar 2008 18:29:25 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20243561 anon : Its been mentioned a few times in the sympatico forum that lotus notes doesn't function well with the bell throttle.]]> http://www.dslreports.com/forum/remark,20243561 Fri, 28 Mar 2008 18:28:28 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20243552 LiQuiD : It's only the first download (or if you haven't downloaded in a long time) that takes a while anyway...
--
Windows is the virus. Linux is the vaccine, FreeBSD is the CURE]]> http://www.dslreports.com/forum/remark,20243552 Fri, 28 Mar 2008 18:25:45 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20243534 Mersault : Wouldn't one of the primary uses of a VPN be to allow secure access TO your companies Exchange server? I'll bet that more than 50% of all VPN sessions include some Exchange traffic. I use a VPN to access Exchange almost daily. My boss has something approaching a 2 gig Exchange account and uses a VPN to access it without any problem.]]> http://www.dslreports.com/forum/remark,20243534 Fri, 28 Mar 2008 18:22:34 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20243380 mlerner : hmm, it should be faster but it's usually not recommended that you use lotus notes or exchange over VPN especially if you have a big mailbox.]]> http://www.dslreports.com/forum/remark,20243380 Fri, 28 Mar 2008 17:52:46 EDT Re: Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20243368 Guspaz : What port and protocol does your work VPN use?]]> http://www.dslreports.com/forum/remark,20243368 Fri, 28 Mar 2008 17:50:54 EDT Well, now I cant get my work emails... http://www.dslreports.com/forum/remark,20243335 iconfat : Rocky, something has to be done now.

I just logged onto my VPN at work and I cannot use Lotus notes at all as my emails are not downloading. The replication process has slowed to such a crawl that I cannot even get any work done from home anymore.

This is completely unacceptable.]]> http://www.dslreports.com/forum/remark,20243335 Fri, 28 Mar 2008 17:46:28 EDT